How to cancel Telkom lines or services

Sigh.... after thinking I have escaped the clutches of Telkom, I am back here. It is like Edge of Tomorrow, but just re-living cancelling my Telkom account over and over again (started in Jan 2019). Bunch of octopuses. I can't take out a credit card, 5% added to any loans amount. For a simple ADSL line that only worked for 6 days and was cancelled.

Is legal action the only option now? :/
 
Hellopeter may help but again they don't care.
 
809dff3c950b2e430fb17210430e34c1.jpg
 
I have recently request that my lte packaged be cancelled, via the process online, received a fault reference number and a couple of days later received an sms that my fault reported is now closed, that does mean that my LTE would be terminated in 60 days or what????
 
@haroldj you dealing with a useless telkom. Keep counting days and one day they might.
 
After going through the pain of trying to cancel my landline, I eventually got it right by complaining to ICASA. Within a few weeks I received an email saying that my landline was now terminated and about a month after that the account was removed from my profile - finally an end to the nightmare - or so I thought.... I tried to apply for a new credit card, my application declines, I ask the bank why and they say it shows missed payments on my profile. I am very diligent when it comes to my finances so this came as a surprise to me - in any case I then pulled my credit profile and indeed it shows I have missed payments - from Telkom! This was now a good couple of months after the contract was cancelled. Ai these people are by far the worst company I have ever dealt with.
 
  • Angry
Reactions: Xtm
I'm still getting daily SMS spam from Telkom - the ****ers just wont **** off.

Wonder if ICASA could assist with that.
 
What would be the recommended cancelation method for the fastest turnaround? online or call Telkom or go in-store?
 
ProfSantosh said:
What would be the recommended cancelation method for the fastest turnaround? online or call Telkom or go in-store?
Click to expand...
I did mine online through the Telkom portal and was cancelled in within 2 months and then the accounts disappeared off the portal :)
 
ForSure said:
I did mine online through the Telkom portal and was cancelled in within 2 months and then the accounts disappeared off the portal :)
Click to expand...
Registering and cancelling online at www.telkom.co.za works. I have cancelled all my Telkom products using that method over the past 2 years. Just make sure you get follow up messages from Telkom online and/or by email, and if not, follow up by phoning 10210 and choose the billing option.
 
Geoff.D said:
Very useful information and well prepared post!

Funny, I assist quite few retired persons and deceased estates with their cancellations. I have no probs at all. Go to local Telkom office process and walk out. 1 month later the line is cancelled and last account is received. Maybe it is because that shop knows how to do it given the large number of retirement villages in the area?
Click to expand...
Do you perhaps know, Geoff.D,

Are telkom fibre services, upgraded from ADSL-copper, any more/less exposed to LS interruptions?
 
If I want to cancel my DSL service with axcess but keep my line with Telkom, what is the procedure? Should I cancel with axcess first and then with Telkom, or will canceling with Axcess automatically cancel the DSL with Telkom?
 
Of all the things I never thought possible, I've only ever had great service from Telkom, as well as Telkom Mobile.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X