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Question of the Day: How do you normally pay for purchases in stores?
Is evetech good or shady?
- Thread starter NickDiablo
- Start date
In the past (many years ago though) they sold me a PSU that had a 5 year warranty and gave me a 1 yr warranty.
If a re-seller sells a product they also inherit manufacturers stated warranty period. Unless you are saying everything Evetech sells is gray? In that case there is recourse for that as well.
BrianStephan
Expert Member
My PSU stopped working after 14 months in and I was told that I need to send my PSU to America to have it repaired at my cost as they can't replace it here after the 1 year warranty lapses. IT was a Corsiar 860W PSU. Worked out that it was better just to buy a new one than to send it off to be looked at in America.
RedViking
Nord of the South
I also had a CPU with 5-10 years warranty and returned it after 3 years, no issues. BUT that was the past.
What I'm saying is that they seem to intentionally not pass the manufacturers warranty onto you.
airborne
Honorary Master
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- Jul 13, 2007
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Wtf.
BrianStephan
Expert Member
Have no love for evetech at all after that incident.
Fulcrum29
Honorary Master
Then it was imported, otherwise Corsair would have recommended to sent the product to their local distribution partner (or network) where it was acquired.
Any supplier has to by law provide you with a 6 months implied warranty in accordance with the CPA and there are other ECT acts which also applies when a product is purchased ‘electronically’.
Evetech gave you a 1-year inhouse warranty, they extended the implied warranty with a 6-month warranty. They are allowed to do so, it isn’t a bad business practice or unethical, but they can add value by handling the remaining warranty. It is good practice, however, to indicate this in the sales agreement (or to advertise it as such).
BrianStephan
Expert Member
You get a 7 year Corsair warranty why sell something you cannot honour the warranty in the first place or maybe for only 1 year.
Fulcrum29
Honorary Master
Who is the warranty provider, Evetech or Corsair?
If I buy from a company, I expect them to facilitate the warranty. I have had this debate with a number of suppliers.
PSU I recently purchased from them clearly states 10 year LOCAL warranty so I guess I'm covered. However did not receive power cable which I mentioned before. I suspect country they purchase these from AC cords not compatible here.
Fulcrum29
Honorary Master
You expect them to honour the extended warranty which is insurance. By law, the supplier only has to provide you with an implied warranty. The reseller doesn't inherit any insurance provided by the provider.
These are the terms set out by Corsair,
https://www.corsair.com/ww/en/warranty
when the product is distributed by an authorised Corsair partner in your region it will be sent to them. This means that the product must have been acquired through the distribution partner.
Evetech's own terms state,
https://www.evetech.co.za/Company/Terms-and-Conditions.aspx
they provide you with an actual 6 months Return to Base 1 Year in-house extended warranty. Over and above the 12 months the shipping charges will be on the buyer, but they will handle the labour. All which are well within their rights.
Not sure why you are defending these charlatans?
Anyway, it's just another reason not to buy from them. Who TF wants to buy something from them with a one year warranty, when a reputable seller like Wootware would pass on the 5 year warranty.
No, if you look at their terms and conditions that I posted last night, it means you are covered for parts for one year. Thereafter, you have a 9 year "labour warranty".
BrianStephan
Expert Member
Ok lets for argument say that it was Corsair that had the warranty shouldn't it be their responsibility to send it to America on my behalf? If not then what is the point buying it from them in the first place if it would be cheaper to buy a new one than send it to be repaired?
Fulcrum29
Honorary Master
I am stating the law. You need to be aware when you enter a purchase agreement.
Nobody inherits any warranty. I am quite sure that Wootware would abide by Corsair’s warranty. To quote Wootware’s policy,
https://www.wootware.co.za/terms/#returns
Which is pretty much the same as Evetech’s, Evetech also honours the warranty, but they indicate within their terms that over and beyond 12 months the shipping charges will be on the buyer.
See how Wootware is stating the 'returns' on shipping,
vs
https://www.evetech.co.za/Company/Terms-and-Conditions.aspx
so Wootware adds more value by covering the return shipping costs back to the customer.
Look, when it comes to debates like this with a supplier, I always state I bought the product from them, not the manufacturer. End of. They generally buckle if they want to keep my business.
And you seem to be missing the point completely. Wootware - 5 year product warranty. Evetech - one year.
Now riddle me this - in the first year, Evetech most likely return product to manufacturer to get a replacement, not so? Therefore, what happens in years 2-5? You think they don't return it and get a replacement? What happens to this item then? Makes you wonder how they sell things so cheaply sometimes...