MWEB Uncapped Subscribers Feedback

[Adrenalin]

Also dead slow here...KZN

0-10kb MAX. [sarcasm] yay! [/sarcasm]

 

[MWEBHelp]

Evening Guys

Our network team is dealing with the query and Will is actively involved with the investigation. We are working towards a solution and we hope to have one in due course.

Kind regards, MWEB Guy

 

[Mephisto_Helix]

Thanks for the update Mweb Guy ...... keep us informed or I get the lynch mob

 

[ABCpt]

Thanks for the update Mweb Guy ...... keep us informed or I get the lynch mob

For now we can hold off on the mob, my news server is running at 30kbs and up. Keep it up MWeb.

 

[Mephisto_Helix]

Well it's not full line speed still ..... but hopefully me getting 130 kbps means that they are fixing it.

 

[Alias_ZA]

im sitting on 18kb, about half line speed, better but still not what i am paying for, thanks for the updates mweb guy

 

[Ronjay]

My speed on the news servers since yesterday morning is 1kb/s. What gives Mweb? Not happy. Seems every month is issues cropping up now.

 

[Ronjay]

im sitting on 18kb, about half line speed, better but still not what i am paying for, thanks for the updates mweb guy

You lucky, try 1kb/s since yesterday morning. On a weekend I was never throttled by Telkom, what ever we say about them at least the throttling was not as bad.

 

[SabreWolfy]

@*MWEB*: Can you give us a summary of what's changed in the new T&Cs, which are applicable to new customers from yesterday and to existing customers from May 2011? I *really* don't feel like doing a side-by-side, line-by-line comparison of the old and new T&Cs

 

[MWEBHelp]

My speed on the news servers since yesterday morning is 1kb/s. What gives Mweb? Not happy. Seems every month is issues cropping up now.

Hi Ronjay,

Is there anything I can assist with? Is it only the news server downloads you having problems with? Please inbox me your MWEB account details and I'll investigate further.

Kind regards

MWEB Guy

 

[rambo919]

@*MWEB*: Can you give us a summary of what's changed in the new T&Cs, which are applicable to new customers from yesterday and to existing customers from May 2011? I *really* don't feel like doing a side-by-side, line-by-line comparison of the old and new T&Cs

Was probably just a early april fools anyway

 

[MWEBHelp]

@*MWEB*: Can you give us a summary of what's changed in the new T&Cs, which are applicable to new customers from yesterday and to existing customers from May 2011? I *really* don't feel like doing a side-by-side, line-by-line comparison of the old and new T&Cs

Hi SabreWolfy,

I can only advise that you follow the link for now: http://www.mweb.co.za/legalpolicies/

Kind regards

MWEB Guy

 

[Ronjay]

Hi Ronjay,

Is there anything I can assist with? Is it only the news server downloads you having problems with? Please inbox me your MWEB account details and I'll investigate further.

Kind regards

MWEB Guy

Not just the news server, everything is slow except for browsing. But even that seems a little off. Ill PM you the details.

 

[Will@MWEB]

@*MWEB*: Can you give us a summary of what's changed in the new T&Cs, which are applicable to new customers from yesterday and to existing customers from May 2011? I *really* don't feel like doing a side-by-side, line-by-line comparison of the old and new T&Cs

Hi Sabrewolfy

We've had a number of requests for this and our portal and legal team are in the process of reworking the document so that all of the changes are clearly highlighted. Check back again early next week and you should find it much easier reading. Bear in mind that the new T&C's are only effective for new customers from 1 April, as an existing customer these only become effective for you form the 1st of May.

 

[Ronjay]

Still slow.

 

[SabreWolfy]

Hi Sabrewolfy

We've had a number of requests for this and our portal and legal team are in the process of reworking the document so that all of the changes are clearly highlighted. Check back again early next week and you should find it much easier reading. Bear in mind that the new T&C's are only effective for new customers from 1 April, as an existing customer these only become effective for you form the 1st of May.

Thanks. It's easy to miss something important unless it's clearly highlighted.

 

[Lounger]

Hi SabreWolfy,

I can only advise that you follow the link for now: http://www.mweb.co.za/legalpolicies/

Kind regards

MWEB Guy

She wouldn't find the old one there, would she?

 

[MWEBHelp]

She wouldn't find the old one there, would she?

Hi Lounger,

The link provided is for the updated Terms & Conditions. Not sure if there is a link for the Terms & Conditions prior to the updated one.

Regards,
MWEB Guy

 

[Redeemer30]

Hi Will

Thanks for the help with the account, rocks def gonna get an account next week. Thanks for the awesome support and help.

 

[Gimaru]

Rift unplayable, actually 150,000 ping on it. Nothing responds. Tried everything to lessen it, and nothing. Browsing slow as usual as well. Getting tired of it. 384kb uncapped shaped account.