MWEB Uncapped Subscribers Feedback

[nelis]

Im experiencing very slow speeds today, dunno what has happened. But websites take very long to load and downloads are also at a halt.

My websites is also very slow. I did reboot my router for 30min and also my pc. Still having very slow loading on websites. Some of the black ops servers are not showing and also torrent speeds are going at 5KB/s. Please assist

 

[MWEBHelp]

My websites is also very slow. I did reboot my router for 30min and also my pc. Still having very slow loading on websites. Some of the black ops servers are not showing and also torrent speeds are going at 5KB/s. Please assist

Hi Nelis,

I will pass your query on to our Business department and they will be in contact with you regarding your query.

Regards,
MWEB Guy

 

[nelis]

Hi Nelis,

I will look your query with our Business department and they will be in contact with you regarding your query.

Regards,
MWEB Guy

please. this cannot continue. We will not accept this. We as a business can't keep up with the crappy service we are getting. Stop blaming Telkom and fix your own network.

 

[fxit_man]

Im experiencing very slow speeds today, dunno what has happened. But websites take very long to load and downloads are also at a halt.

+1 been having slow speeds for the last week now..

Downloads are ok once they get going, but browsing is terrible!

 

[MWEBHelp]

+1 been having slow speeds for the last week now..

Downloads are ok once they get going, but browsing is terrible!

Hi fxit_man,

Please PM me your Mweb account details and I will look into this from our side.

Regards,
MWEB Guy

 

[M10]

Ever since last week Tuesday been getting terrible latency in wow and it always starts on the dot 23:00. During the start of the evening its all fine and normal, just as soon as 11pm hits things become completely unplayable.
Using a 512k Business upcapped account atm.

 

[nelis]

+1 been having slow speeds for the last week now..

Downloads are ok once they get going, but browsing is terrible!

agree. I think problem is on MWEB network cause this is what I did.

1. Asked Telkom to reset my port
2. Reset my router for 30min
3. Dropped my line speed to make it more stable
4. Restart my pc
5. Use IS,Saix,MWEB(home and Business) DNS servers.
6. Change account to another stable adsl line

So see I did everything possible to prove my line is stable. Please check the MWEB network as this is not account related but MWEB network. I'm sick and tired of MWEB always blaming TElkom and also Telling me no there is no fault when I did my tests. Even our business account is unstable on browsing so Please hurry up and make my browsing normal again. Also Black ops servers has been terrible today

 

[VomitShovel]

Yeah same 23:00 on the dot.
Considering I've had to get used to playing only after 6pm or so even though i have 4mb - this is getting a bit much.

 

[MonTage]

SERIOUSLY slow speeds this week. downloading anything, even during off peak is a drag!!

Whats going on MWEB? I'm on 4Mb and getting not even 10kb/s downloads

 

[MWEBHelp]

Ever since last week Tuesday been getting terrible latency in wow and it always starts on the dot 23:00. During the start of the evening its all fine and normal, just as soon as 11pm hits things become completely unplayable.
Using a 512k Business upcapped account atm.

Yeah same 23:00 on the dot.
Considering I've had to get used to playing only after 6pm or so even though i have 4mb - this is getting a bit much.

Good Morning Guys

It is my understanding that at 11pm every night your latency spikes; I will liaise with our network Team and we will monitor this and provide you the relevant feedback. In the mean time please inbox me your MWEB email addresses and I will try and get you Wtfast accounts to assist with the latency you are experiencing. Also please provide me screenshots of your in game latency, as this would assist with our investigation.

Kind regards,
MWEB Guy

 

[MWEBHelp]

SERIOUSLY slow speeds this week. downloading anything, even during off peak is a drag!!

Whats going on MWEB? I'm on 4Mb and getting not even 10kb/s downloads

Godd morning MonTage

Please provide me more detail as to what you are downloading and where you are downloading from, if your other traffic is being affected i.e. browsing, email, etc. Also please inbox me your Mweb account details and we will look into this for you.

Kind regards,
MWEB Guy

 

[Mypro-D]

Since I sent in my cancellation form I have had speeds during the day of 100Kb. Thats what I had a year ago.

Makes we want to stay with them again.

Haha, Typical...

 

[Adrenalin]

Since I sent in my cancellation form I have had speeds during the day of 100Kb. Thats what I had a year ago.

Makes we want to stay with them again.

Haha, Typical...

Did the same thing, same happened. The guy called me and asked me "Are you sure" I said no. And stayed on. lol.

 

[MyWorld]

Mweb has been really up and down the last month, I struggle to get a stable good connection, not smiling here...

 

[nelis]

I am so fed up with mweb. I can't play Call of duty online. Getting ping of 300ms all they told me is go f yourself and get a leased line. ADSL is not garunteed. All in all you guys are just telling me "screw you we won't look into this not our problem if you getting lag we can't help you as we don't care" So many ppl complaining the last few days with the ping regarding games. WTfast account won't work for me as this has to do with World of warcraft not black ops/cod4.

1. I did a reset on my router
2. Changed the MTU to 1456 or something like that.
3. Rebooting my pc
4. Bypassing my firewall
5. Phone Telkom to reset my port


I will send you proof of latency being bad but my speeds is fine on speedtest.net and downloads also fast. I think of leaving MWEB cause their service is total CR@P. Please stop blaming Telkom as you guys are the reason Telkom don't have good service. Actually if MWEB and all other ISP stop blaming Telkom and properly check the network they will realize that Telkom is 90% of the time not the issue. What is happening to MWEB now is happening to every Uncapped ISP. Digichilli, screamer was good at start and now they don't even do business. I think everyone should cancel their uncapped for a month just to boycott MWEB.

so will you look into this and at least have a week or a month without any issues. All of my clan buddies complaining about MWEB that is extremely slow the past week.

 

[Jonno2343]

I am so fed up with mweb. I can't play Call of duty online. Getting ping of 300ms all they told me is go f yourself and get a leased line. ADSL is not garunteed. All in all you guys are just telling me "screw you we won't look into this not our problem if you getting lag we can't help you as we don't care" So many ppl complaining the last few days with the ping regarding games. WTfast account won't work for me as this has to do with World of warcraft not black ops/cod4.

1. I did a reset on my router
2. Changed the MTU to 1456 or something like that.
3. Rebooting my pc
4. Bypassing my firewall
5. Phone Telkom to reset my port


I will send you proof of latency being bad but my speeds is fine on speedtest.net and downloads also fast. I think of leaving MWEB cause their service is total CR@P. Please stop blaming Telkom as you guys are the reason Telkom don't have good service. Actually if MWEB and all other ISP stop blaming Telkom and properly check the network they will realize that Telkom is 90% of the time not the issue. What is happening to MWEB now is happening to every Uncapped ISP. Digichilli, screamer was good at start and now they don't even do business. I think everyone should cancel their uncapped for a month just to boycott MWEB.

so will you look into this and at least have a week or a month without any issues. All of my clan buddies complaining about MWEB that is extremely slow the past week.

It's to do with peering, and yes, it is Telkom's fault.
MWEB said that they were not going to pay local ISPs /networks providers for them to connect to their networks. I think everyone except SAIX have agreed to this.
This is great for them as there is now very little cost for the local traffic.
You're obviously playing COD4 on SAIX servers and for the traffic to go to SAIX it has to first leave the country and then come back in to the country.

I have EXCELLENT service with MWEB Uncapped. <40ms pings to the MWEB game servers / WebAfrica servers from Port Elizabeth.
If you want to complain, complain to Telkom and tell them to get in the 21st century.

On another note, over the past week or so my torrents were downloading at a maximum of 10kB/s. I thought this was very weird and was about to complain here about it but wasn't sure if they'd help out with torrents.
Just by accident last night while trying to change the uTorrent ports, I found that it had a 10kB/s download speed cap enabled... /facepalm
Disabled that and went back to 100-200kB/s

 

[Gtx Gaming]

+1 probably playing on saix server, one that is hosted by telkom.

my pings is always good locally, like sub 40ms on blackops and 9 ms on crysis 2 o.0

 

[MWEBHelp]

Mweb has been really up and down the last month, I struggle to get a stable good connection, not smiling here...

Morning MyWorld

When you say you struggle to get a good connection; what is being affected. Please DM me more detail as to the problem you are encoutering.

Kind regards,
MWEB Guy

 

[nelis]

It's to do with peering, and yes, it is Telkom's fault.
MWEB said that they were not going to pay local ISPs /networks providers for them to connect to their networks. I think everyone except SAIX have agreed to this.
This is great for them as there is now very little cost for the local traffic.
You're obviously playing COD4 on SAIX servers and for the traffic to go to SAIX it has to first leave the country and then come back in to the country.

I have EXCELLENT service with MWEB Uncapped. <40ms pings to the MWEB game servers / WebAfrica servers from Port Elizabeth.
If you want to complain, complain to Telkom and tell them to get in the 21st century.

On another note, over the past week or so my torrents were downloading at a maximum of 10kB/s. I thought this was very weird and was about to complain here about it but wasn't sure if they'd help out with torrents.
Just by accident last night while trying to change the uTorrent ports, I found that it had a 10kB/s download speed cap enabled... /facepalm
Disabled that and went back to 100-200kB/s

omg dudes Black ops is hosted by mweb and it lags. Igame cod4 servers lag etc etc no peering issue. FFS get your facts straight.

I'm playing right now and ppl having pings over 100-200.

we did a tracerouter and pings straight from the cisco routers and the same thing pings are very high on black ops servers. Think a hardware fault.

 

[Mephisto_Helix]

Unable to do any online gaming at this moment because of bad latency ...... here's results for a Wage server and an iGame server:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Andre>ping 41.185.60.21

Pinging 41.185.60.21 with 32 bytes of data:
Reply from 41.185.60.21: bytes=32 time=61ms TTL=118
Reply from 41.185.60.21: bytes=32 time=57ms TTL=118
Reply from 41.185.60.21: bytes=32 time=55ms TTL=118
Reply from 41.185.60.21: bytes=32 time=43ms TTL=118

Ping statistics for 41.185.60.21:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 61ms, Average = 54ms

C:\Users\Andre>tracert 41.185.60.21

Tracing route to 41.185.60.21 over a maximum of 30 hops

1 7 ms 8 ms 8 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1]
2 121 ms 114 ms 112 ms tengig-0-0-0-107.vic-ipc-1.mweb.co.za [196.22.16
9.158]
3 109 ms 109 ms 106 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
4 114 ms 117 ms 121 ms TenGigE0-0-0-0.11.vic-up-1.mweb.co.za [196.22.16
9.225]
5 29 ms 31 ms 32 ms g-0-3-vic-jinx-2.mweb.co.za [196.22.163.1]
6 39 ms 37 ms 34 ms wa.jinx.net.za [198.32.142.45]
7 146 ms 144 ms 140 ms 41.185.1.10
8 91 ms 92 ms 94 ms 41.185.0.253
9 48 ms 45 ms 46 ms 41.185.60.21

Trace complete.

C:\Users\Andre>ping 196.2.97.211

Pinging 196.2.97.211 with 32 bytes of data:
Reply from 196.2.97.211: bytes=32 time=84ms TTL=117
Reply from 196.2.97.211: bytes=32 time=90ms TTL=117
Reply from 196.2.97.211: bytes=32 time=85ms TTL=117
Reply from 196.2.97.211: bytes=32 time=87ms TTL=117

Ping statistics for 196.2.97.211:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 84ms, Maximum = 90ms, Average = 86ms

C:\Users\Andre>tracert 196.2.97.211

Tracing route to iburst-97-2-196-211.iburst.co.za [196.2.97.211]
over a maximum of 30 hops:

1 8 ms 7 ms 7 ms 41-133-68-1.dsl.mweb.co.za [41.133.68.1]
2 102 ms 102 ms 104 ms 41-86-107-6.mweb.co.za [41.86.107.6]
3 114 ms 106 ms 102 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
4 40 ms 42 ms 46 ms TenGigE0-0-0-0.11.vic-up-2.mweb.co.za [196.22.16
9.226]
5 126 ms 130 ms 129 ms jx2621-1-S1-AP.mweb.net [196.22.163.5]
6 128 ms 121 ms 128 ms iburst.jinx.net.za [198.32.142.26]
7 115 ms 111 ms 110 ms iburst-41-213-126-17.iburst.co.za [41.213.126.17
]
8 * * * Request timed out.
9 * * * Request timed out.
10 57 ms 57 ms 58 ms iburst-97-2-196-211.iburst.co.za [196.2.97.211]


Trace complete.

They are usually 50 odd for Wage and 30 odd for iGame.