MWEB Uncapped Subscribers Feedback

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Good to see the MWEB of old back again, making people pay for 4Mb accounts and giving them 384kb performance.

For a while I thought you guys were really interested in making the internet better, but now it seems the shareholders want their dividends.
 
@ mweb guy - thanks for all the prompt replies! You take a lot of flak and I don't see too many thank you's. So thank you.
 
Hi there,

Does MWeb shape streaming?

I am trying to watch a news stream on Justin.TV

Works perfectly on CellC.

Works perfectly on Afrihost.

Buffers constantly on MWeb?
 
whatwhat said:
Good to see the MWEB of old back again, making people pay for 4Mb accounts and giving them 384kb performance.

For a while I thought you guys were really interested in making the internet better, but now it seems the shareholders want their dividends.
Click to expand...

Donovan said:
Over the last 12 hours, I have managed to download precisely 100MB.

*Starts looking at other options... AGAIN*
Click to expand...

Good morning Gents, please see the inbox messages I have sent you.

Kind regards, MWEB Guy
 
Roamer said:
Hi there,

Does MWeb shape streaming?

I am trying to watch a news stream on Justin.TV

Works perfectly on CellC.

Works perfectly on Afrihost.

Buffers constantly on MWeb?
Click to expand...

Yes they do, and ive had a theory about that for a while now.
They shape YouTube and everything outside of their own network to suit their own pocket.
Yet when streaming DSTV OnDemand - it works perfectly - for hours on end.
 
local cached content vs international content.

ever wondered why the videos with 2mil+ views stream no problem?
 
Its always been interesting that DSTV On Demand never really had any buffering issues, but I do agree that since May 2011, the service has taken a serious step in the wrong direction, and I agree having a 4MB line and getting 384kb, and in some cases lower is not acceptable, but how many other options do we have?
 
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Roamer said:
Hi there,

Does MWeb shape streaming?

I am trying to watch a news stream on Justin.TV

Works perfectly on CellC.

Works perfectly on Afrihost.

Buffers constantly on MWeb?
Click to expand...

Good Morning Roamer, please advise if you are trying to Stream Live TV?
 
Yes ... Justin.TV is a live streaming service, but it is very SD! Not using even 1mbs.
 
Roamer said:
Hi there,

Does MWeb shape streaming?

I am trying to watch a news stream on Justin.TV

Works perfectly on CellC.

Works perfectly on Afrihost.

Buffers constantly on MWeb?
Click to expand...

I'm on Mweb 1 meg uncapped and all Justin TV streams work fine for me - for example I watched 2 hours of F1 Legends no problem yesterday. Watched the BBC British F1 GP HD feed on Sunday - no problems, no buffering.With the leadup and the red button post race that was nearly 4 hours of international stream.

So sorry to be a black sheep here, but I'm very happy with the service - thanks Mweb!
 
@Mweb reps.

With the vast majority of comments on here pointing towards sub par performance across a broad spectrum of web activities, what is your response overall ? Is your network truly fine & operating at 100% of your expected SLA to end users ?

How can free Afrihost accounts offer an experience 10 times better.

As an example, Spotify would not stream at all the entire day and evening yesterday on Mweb. Afrihost was 100 fine. WTF.

I'm troubled by this trend.
 
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Grouter said:
I'm on Mweb 1 meg uncapped and all Justin TV streams work fine for me - for example I watched 2 hours of F1 Legends no problem yesterday. Watched the BBC British F1 GP HD feed on Sunday - no problems, no buffering.With the leadup and the red button post race that was nearly 4 hours of international stream.

So sorry to be a black sheep here, but I'm very happy with the service - thanks Mweb!
Click to expand...

I have experienced Justin.TV at certain times of day fine, and others atrocious, but right now at 8am it is particularly bad, whereas on other providers it is fine.
Watching on Afrihost right now flawlessly.

Hence my question if streaming is shaped, or particularly where is it on the shaping priority tree.
 
Roamer said:
I have experienced Justin.TV at certain times of day fine, and others atrocious, but right now at 8am it is particularly bad, whereas on other providers it is fine.
Watching on Afrihost right now flawlessly.

Hence my question if streaming is shaped, or particularly where is it on the shaping priority tree.
Click to expand...

Yes, I must concur: I have seen buffering in business hours. But on Saturdays, Sundays and after hours it's 100% fine. But then, that's your point, isn't it?:o

This explains a lot: http://stats.jinx.net.za/showtotal.php
 
Roamer said:
I have experienced Justin.TV at certain times of day fine, and others atrocious, but right now at 8am it is particularly bad, whereas on other providers it is fine.
Watching on Afrihost right now flawlessly.

Hence my question if streaming is shaped, or particularly where is it on the shaping priority tree.
Click to expand...

Roamer said:
Yes ... Justin.TV is a live streaming service, but it is very SD! Not using even 1mbs.
Click to expand...

Roamer what type of account do you have with us OR please inbox me your MWEB email address?
 
thewusman said:
@Mweb reps.

With the vast majority of comments on here pointing towards sub par performance across a broad spectrum of web activities, what is your response overall ? Is your network truly fine & operating at 100% of your expected SLA to end users ?

How can free Afrihost accounts offer an experience 10 times better.

As an example, Spotify would not stream at all the entire day and evening yesterday on Mweb. Afrihost was 100 fine. WTF.

I'm troubled by this trend.
Click to expand...

Good Morning thewusman, I assume you are comparing Afrihost capped accounts to MWEB uncapped shaped accounts; these accounts operate differently. You would get a similar experience to the Afrihost capped account when comparing it to an MWEB capped account. Our network is running fine at the moment, therefore we will address every complaint on an individual basis. There are many factors that could impact problems experienced by the end user, we need to troubleshoot every possibility before making any conclusions.
 
MWEB Guy said:
Good Morning thewusman, I assume you are comparing Afrihost capped accounts to MWEB uncapped shaped accounts; these accounts operate differently. You would get a similar experience to the Afrihost capped account when comparing it to an MWEB capped account. Our network is running fine at the moment, therefore we will address every complaint on an individual basis. There are many factors that could impact problems experienced by the end user, we need to troubleshoot every possibility before making any conclusions.
Click to expand...

So on a whole, Mweb's uncapped shaped product is inferior to a capped competitor product in terms of general use and end user experience for a basket of activities.

Got it.

I'll continue to monitor the situation, hopefully (and I've said this before) things improve overall. The picture 6 months ago versus now is vastly different however.

I for one do not believe the quality of the mweb uncapped product is as good as it used to be, which is unfortunate as it used to be amazing. Perhaps some would say "a miracle" given the South African context of ISP services and product offerings.

Things are sliding. They could improve. That's all I'm going to say.

Just my opinion and observation.
 
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MWEB Guy said:
Good Morning thewusman, I assume you are comparing Afrihost capped accounts to MWEB uncapped shaped accounts; these accounts operate differently. You would get a similar experience to the Afrihost capped account when comparing it to an MWEB capped account. Our network is running fine at the moment, therefore we will address every complaint on an individual basis. There are many factors that could impact problems experienced by the end user, we need to troubleshoot every possibility before making any conclusions.
Click to expand...

I am comparing it to a Afrihost and Axxess uncapped account - not even OpenWeb Gold - and the experience with MWEB is atrocious
 
MWEB Guy said:
Roamer what type of account do you have with us OR please inbox me your MWEB email address?
Click to expand...

It is uncapped 4mbps account.

So from your response I am guessing streaming is not anywhere near the top of the tree?
 
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