MWEB Uncapped Subscribers Feedback

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WillySA

Well-Known Member
Joined
May 11, 2006
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112
MWEB Guy said:
Please try connecting to another STEAM server i.e. MWEB Cape town server?
Click to expand...

:whistling:
I did try that too and I had the same error again. At some random try to reconnect to steam with mweb account it will connects but 1 out of 10 to 15 try's. I've deleted all steam logs to isolate the problem and include both ISP scenarios steam logs (maybe it will help) / Thanks:

====================================================================
* isp1_mweb_appinfo_log.txt:

[2011-08-26 11:53:04] RequestAppInfoUpdate: nNumAppIDs 2172, bForceUpdate 0

* isp2_appinfo_log.txt:

[2011-08-26 11:57:47] RequestAppInfoUpdate: nNumAppIDs 2172, bForceUpdate 0
[2011-08-26 11:57:47] BSendClientAppInfoUpdate: m_nLastChangeNumber 53708, bRequestChangelist 1
[2011-08-26 11:57:47] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 22
[2011-08-26 11:57:47] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:47] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:50] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:50] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:50] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0

====================================================================

* isp1_mweb_cloud_log.txt:


[2011-08-26 11:51:10] [AppID 7] Init cache request complete
[2011-08-26 11:51:10] Starting sync job
[2011-08-26 11:51:10] [AppID 7] Starting sync (init)

* isp2_cloud_log.txt:


[2011-08-26 11:57:42] [AppID 7] Init cache request complete
[2011-08-26 11:57:42] Starting sync job
[2011-08-26 11:57:42] [AppID 7] Starting sync (init)
[2011-08-26 11:57:42] [AppID 7] Init cache request complete
[2011-08-26 11:57:42] Starting sync job
[2011-08-26 11:57:42] [AppID 7] Starting sync (init)
[2011-08-26 11:57:44] Starting sync job
[2011-08-26 11:57:44] [AppID 7] Starting sync (eval)
[2011-08-26 11:57:44] [AppID 7] File is in sync serverbrowser_hist.vdf
[2011-08-26 11:57:44] [AppID 7] File is in sync sharedconfig.vdf
[2011-08-26 11:57:44] [AppID 7] Eval complete
[2011-08-26 11:57:45] [AppID 760] Init cache request complete
[2011-08-26 11:57:45] Starting sync job
[2011-08-26 11:57:45] [AppID 760] Starting sync (init)
[2011-08-26 11:57:45] Starting sync job
[2011-08-26 11:57:45] [AppID 760] Starting sync (eval)
[2011-08-26 11:57:46] [AppID 760] Eval complete

====================================================================

* isp1_mweb_connection_log.txt:


[2011-08-26 11:51:10] Log session started

[2011-08-26 11:51:10] [0,0] SetSteamID( [U:1:0] )
[2011-08-26 11:51:10] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:53:10] [0,0] ResetVoiceRecording() (was recording: 0) (last get voice time: 120 seconds ago)
[2011-08-26 11:53:10] [0,0] Log session ended

* isp2_connection_log.txt


[2011-08-26 11:57:42] Log session started

[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:0] )
[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:57:42] [1,2] Connect() starting connection (eNetQOSLevelLow, 81.171.115.8:27017, UDP)
[2011-08-26 11:57:43] [1,2] ConnectionCompleted() (81.171.115.5:27017, UDP)
[2011-08-26 11:57:44] [1,2] RecvMsgClientLogOnResponse() : [U:1:12345678] 'OK'

====================================================================
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
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Messages
10,689
WillySA said:
:whistling:
I did try that too and I had the same error again. At some random try to reconnect to steam with mweb account it will connects but 1 out of 10 to 15 try's. I've deleted all steam logs to isolate the problem and include both ISP scenarios steam logs (maybe it will help) / Thanks:

====================================================================
* isp1_mweb_appinfo_log.txt:

[2011-08-26 11:53:04] RequestAppInfoUpdate: nNumAppIDs 2172, bForceUpdate 0

* isp2_appinfo_log.txt:

[2011-08-26 11:57:47] RequestAppInfoUpdate: nNumAppIDs 2172, bForceUpdate 0
[2011-08-26 11:57:47] BSendClientAppInfoUpdate: m_nLastChangeNumber 53708, bRequestChangelist 1
[2011-08-26 11:57:47] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 22
[2011-08-26 11:57:47] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:47] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:50] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:50] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:50] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0

====================================================================

* isp1_mweb_cloud_log.txt:


[2011-08-26 11:51:10] [AppID 7] Init cache request complete
[2011-08-26 11:51:10] Starting sync job
[2011-08-26 11:51:10] [AppID 7] Starting sync (init)

* isp2_cloud_log.txt:


[2011-08-26 11:57:42] [AppID 7] Init cache request complete
[2011-08-26 11:57:42] Starting sync job
[2011-08-26 11:57:42] [AppID 7] Starting sync (init)
[2011-08-26 11:57:42] [AppID 7] Init cache request complete
[2011-08-26 11:57:42] Starting sync job
[2011-08-26 11:57:42] [AppID 7] Starting sync (init)
[2011-08-26 11:57:44] Starting sync job
[2011-08-26 11:57:44] [AppID 7] Starting sync (eval)
[2011-08-26 11:57:44] [AppID 7] File is in sync serverbrowser_hist.vdf
[2011-08-26 11:57:44] [AppID 7] File is in sync sharedconfig.vdf
[2011-08-26 11:57:44] [AppID 7] Eval complete
[2011-08-26 11:57:45] [AppID 760] Init cache request complete
[2011-08-26 11:57:45] Starting sync job
[2011-08-26 11:57:45] [AppID 760] Starting sync (init)
[2011-08-26 11:57:45] Starting sync job
[2011-08-26 11:57:45] [AppID 760] Starting sync (eval)
[2011-08-26 11:57:46] [AppID 760] Eval complete

====================================================================

* isp1_mweb_connection_log.txt:


[2011-08-26 11:51:10] Log session started

[2011-08-26 11:51:10] [0,0] SetSteamID( [U:1:0] )
[2011-08-26 11:51:10] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:53:10] [0,0] ResetVoiceRecording() (was recording: 0) (last get voice time: 120 seconds ago)
[2011-08-26 11:53:10] [0,0] Log session ended

* isp2_connection_log.txt


[2011-08-26 11:57:42] Log session started

[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:0] )
[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:57:42] [1,2] Connect() starting connection (eNetQOSLevelLow, 81.171.115.8:27017, UDP)
[2011-08-26 11:57:43] [1,2] ConnectionCompleted() (81.171.115.5:27017, UDP)
[2011-08-26 11:57:44] [1,2] RecvMsgClientLogOnResponse() : [U:1:12345678] 'OK'

====================================================================
Click to expand...

Evening WillySA, thank you for all the information. I have escalated the query to our game master, who will be in contact with Valve to assist in the resolution of the query.

Kind regards, MWEB Guy
 
W

Worf

Senior Member
Joined
Oct 19, 2009
Messages
932
ummm seems everyone beat me to the complaints of steam and youtube

I can't connect to steam for the last 2 nights, youtube is barely working and mweb want me to move my adsl from telkom to them, guess not.
 
R

Reddevil10

Well-Known Member
Joined
Oct 13, 2009
Messages
452
Yep cant connect to steam or psn, and p2p is practically dead.

I think there has to be some kind of problem
 
MWEBHelp

MWEBHelp

MWEB Representative
Company Rep
Joined
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Messages
10,689
jeanres said:
what is it with torrents that are dead?
Click to expand...

gregmcc said:
Youtube is also just about dead :(
Click to expand...

Worf said:
ummm seems everyone beat me to the complaints of steam and youtube

I can't connect to steam for the last 2 nights, youtube is barely working and mweb want me to move my adsl from telkom to them, guess not.
Click to expand...

Nduimiso said:
Again BC2 isn't working tonight for me, so I'll take a bet
Click to expand...

Reddevil10 said:
Yep cant connect to steam or psn, and p2p is practically dead.

I think there has to be some kind of problem
Click to expand...

Evening Guys, thank you very much for providing us feedback regarding your experiences on our network. I have escalated the gaming related queries to our game master to assist with its resolution. We have also taken note of the numerous complaints regarding p2p and streaming, we hope that the capacity increase coming this weekend assists in the resolution of these queries.

Thank you very much for your patience, we really do appreciate it.

Kind regards, MWEB Guy
 
T

TmanSA

Well-Known Member
Joined
Aug 25, 2011
Messages
298
Guess the last complaint will be mine lol... Fileserve and filesonic not working .... but on the other side i reloaded my MAC today and the updates ran very nicely and also all the re installs of software from the app store... one upside..... MWEB guy will the upgrades the weekend ensure that we as customers can download torrents and fileshare sites anytime of the day again?
 
MWEBHelp

MWEBHelp

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Company Rep
Joined
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Messages
10,689
TmanSA said:
Guess the last complaint will be mine lol... Fileserve and filesonic not working .... but on the other side i reloaded my MAC today and the updates ran very nicely and also all the re installs of software from the app store... one upside..... MWEB guy will the upgrades the weekend ensure that we as customers can download torrents and fileshare sites anytime of the day again?
Click to expand...

Evening TmanSA, at the moment all I can confirm is that there would be a capacity increase. We will be able to establish how it will impact the differenct traffic next week, however we hope that your experience does improve.
 
T

TmanSA

Well-Known Member
Joined
Aug 25, 2011
Messages
298
Thank you very much much for the feedback MWEB Guy... Lets see how it goes... I mainly download at night, but i would be nice to be able schedule the downloads during the day and let them just run at night, think that is my biggest frustration at the moment..
 
R

Reddevil10

Well-Known Member
Joined
Oct 13, 2009
Messages
452
MWEB Guy said:
Evening Guys, thank you very much for providing us feedback regarding your experiences on our network. I have escalated the gaming related queries to our game master to assist with its resolution. We have also taken note of the numerous complaints regarding p2p and streaming, we hope that the capacity increase coming this weekend assists in the resolution of these queries.

Thank you very much for your patience, we really do appreciate it.

Kind regards, MWEB Guy
Click to expand...

Thanks for the reply as always mweb guy.
 
M

maximum

Active Member
Joined
Mar 18, 2010
Messages
58
Dear MWEB Guy. There has been a deterioration of my service over the past two weeks - an experience shared by many on this forum. Youtube is barely useable and filesonic and fileserve is dead in the water. The promised capacity increase may or may not sort this out. In view of your 30 days notice period, I am hesitant to wait for the promised upgrades - this would mean two months of the same if the upgrades are ineffective. Any suggestions?
 
MWEBHelp

MWEBHelp

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Joined
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Messages
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gregmcc said:
How much more bandwidth are you getting?
Click to expand...

Evening gregmcc, I have not received confirmation on the particulars as yet; lets hope its alot :)

maximum said:
Dear MWEB Guy. There has been a deterioration of my service over the past two weeks - an experience shared by many on this forum. Youtube is barely useable and filesonic and fileserve is dead in the water. The promised capacity increase may or may not sort this out. In view of your 30 days notice period, I am hesitant to wait for the promised upgrades - this would mean two months of the same if the upgrades are ineffective. Any suggestions?
Click to expand...

Evening maximum, that decision would lye entirely with you. However I would urge you to provide us the opportunity to try and resolve the issues that have been presented to us.
 
R

RPG_Fan

Senior Member
Joined
Jul 10, 2009
Messages
972
Seems like MWEB has relaxed the rules regarding downloading from filesonic. At least I can download again.
 
B

Bosvark@

Expert Member
Joined
Sep 30, 2009
Messages
2,257
Never had a problem with MWeb uncapped 4096k. From next month I am going to trial Openweb Gold uncapped - lets see if there is a difference. It runs on IS, and I am not an IS fan, but maybe this will change my mind.

Sent from my GT-P1000 using MyBroadband Android App
 
H

Hotstix

New Member
Joined
Aug 30, 2011
Messages
8
Hello. I am also getting the issue with dead sites, but some download sites work - like rapidshare.
I'll hope on the weekend's upgrade for now.
 
K

KromozIII

Well-Known Member
Joined
Apr 18, 2010
Messages
202
TmanSA said:
Thank you very much much for the feedback MWEB Guy... Lets see how it goes... I mainly download at night, but i would be nice to be able schedule the downloads during the day and let them just run at night, think that is my biggest frustration at the moment..
Click to expand...

100% Ditto. I want to be good, but MWeb are making it so hard.
 
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