MWEB Uncapped Subscribers Feedback

Ancalagon · Aug 30, 2011

My bet would be no.

WillySA · Aug 30, 2011

MWEB Guy said:
Please try connecting to another STEAM server i.e. MWEB Cape town server?

I did try that too and I had the same error again. At some random try to reconnect to steam with mweb account it will connects but 1 out of 10 to 15 try's. I've deleted all steam logs to isolate the problem and include both ISP scenarios steam logs (maybe it will help) / Thanks:

====================================================================
* isp1_mweb_appinfo_log.txt:

[2011-08-26 11:53:04] RequestAppInfoUpdate: nNumAppIDs 2172, bForceUpdate 0

* isp2_appinfo_log.txt:

[2011-08-26 11:57:47] RequestAppInfoUpdate: nNumAppIDs 2172, bForceUpdate 0
[2011-08-26 11:57:47] BSendClientAppInfoUpdate: m_nLastChangeNumber 53708, bRequestChangelist 1
[2011-08-26 11:57:47] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 22
[2011-08-26 11:57:47] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:47] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:50] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:50] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:50] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0

====================================================================

* isp1_mweb_cloud_log.txt:

[2011-08-26 11:51:10] [AppID 7] Init cache request complete
[2011-08-26 11:51:10] Starting sync job
[2011-08-26 11:51:10] [AppID 7] Starting sync (init)

* isp2_cloud_log.txt:

[2011-08-26 11:57:42] [AppID 7] Init cache request complete
[2011-08-26 11:57:42] Starting sync job
[2011-08-26 11:57:42] [AppID 7] Starting sync (init)
[2011-08-26 11:57:42] [AppID 7] Init cache request complete
[2011-08-26 11:57:42] Starting sync job
[2011-08-26 11:57:42] [AppID 7] Starting sync (init)
[2011-08-26 11:57:44] Starting sync job
[2011-08-26 11:57:44] [AppID 7] Starting sync (eval)
[2011-08-26 11:57:44] [AppID 7] File is in sync serverbrowser_hist.vdf
[2011-08-26 11:57:44] [AppID 7] File is in sync sharedconfig.vdf
[2011-08-26 11:57:44] [AppID 7] Eval complete
[2011-08-26 11:57:45] [AppID 760] Init cache request complete
[2011-08-26 11:57:45] Starting sync job
[2011-08-26 11:57:45] [AppID 760] Starting sync (init)
[2011-08-26 11:57:45] Starting sync job
[2011-08-26 11:57:45] [AppID 760] Starting sync (eval)
[2011-08-26 11:57:46] [AppID 760] Eval complete

====================================================================

* isp1_mweb_connection_log.txt:

[2011-08-26 11:51:10] Log session started

[2011-08-26 11:51:10] [0,0] SetSteamID( [U:1:0] )
[2011-08-26 11:51:10] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:53:10] [0,0] ResetVoiceRecording() (was recording: 0) (last get voice time: 120 seconds ago)
[2011-08-26 11:53:10] [0,0] Log session ended

* isp2_connection_log.txt

[2011-08-26 11:57:42] Log session started

[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:0] )
[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:57:42] [1,2] Connect() starting connection (eNetQOSLevelLow, 81.171.115.8:27017, UDP)
[2011-08-26 11:57:43] [1,2] ConnectionCompleted() (81.171.115.5:27017, UDP)
[2011-08-26 11:57:44] [1,2] RecvMsgClientLogOnResponse() : [U:1:12345678] 'OK'

====================================================================

MWEBHelp · Aug 30, 2011

WillySA said:
I did try that too and I had the same error again. At some random try to reconnect to steam with mweb account it will connects but 1 out of 10 to 15 try's. I've deleted all steam logs to isolate the problem and include both ISP scenarios steam logs (maybe it will help) / Thanks:

====================================================================
* isp1_mweb_appinfo_log.txt:

[2011-08-26 11:53:04] RequestAppInfoUpdate: nNumAppIDs 2172, bForceUpdate 0

* isp2_appinfo_log.txt:

[2011-08-26 11:57:47] RequestAppInfoUpdate: nNumAppIDs 2172, bForceUpdate 0
[2011-08-26 11:57:47] BSendClientAppInfoUpdate: m_nLastChangeNumber 53708, bRequestChangelist 1
[2011-08-26 11:57:47] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 22
[2011-08-26 11:57:47] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:47] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:49] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:50] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 1
[2011-08-26 11:57:50] RecvClientAppInfoChanges: m_nCurrentChangeNumber 53729, m_cNumApps 0
[2011-08-26 11:57:50] OnJobAppInfoDone: eResult 1, nAppsUpdated 0
[2011-08-26 11:57:50] BSendClientAppInfoUpdate: m_nLastChangeNumber 53729, bRequestChangelist 0

====================================================================

* isp1_mweb_cloud_log.txt:

[2011-08-26 11:51:10] [AppID 7] Init cache request complete
[2011-08-26 11:51:10] Starting sync job
[2011-08-26 11:51:10] [AppID 7] Starting sync (init)

* isp2_cloud_log.txt:

[2011-08-26 11:57:42] [AppID 7] Init cache request complete
[2011-08-26 11:57:42] Starting sync job
[2011-08-26 11:57:42] [AppID 7] Starting sync (init)
[2011-08-26 11:57:42] [AppID 7] Init cache request complete
[2011-08-26 11:57:42] Starting sync job
[2011-08-26 11:57:42] [AppID 7] Starting sync (init)
[2011-08-26 11:57:44] Starting sync job
[2011-08-26 11:57:44] [AppID 7] Starting sync (eval)
[2011-08-26 11:57:44] [AppID 7] File is in sync serverbrowser_hist.vdf
[2011-08-26 11:57:44] [AppID 7] File is in sync sharedconfig.vdf
[2011-08-26 11:57:44] [AppID 7] Eval complete
[2011-08-26 11:57:45] [AppID 760] Init cache request complete
[2011-08-26 11:57:45] Starting sync job
[2011-08-26 11:57:45] [AppID 760] Starting sync (init)
[2011-08-26 11:57:45] Starting sync job
[2011-08-26 11:57:45] [AppID 760] Starting sync (eval)
[2011-08-26 11:57:46] [AppID 760] Eval complete

====================================================================

* isp1_mweb_connection_log.txt:

[2011-08-26 11:51:10] Log session started

[2011-08-26 11:51:10] [0,0] SetSteamID( [U:1:0] )
[2011-08-26 11:51:10] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:53:10] [0,0] ResetVoiceRecording() (was recording: 0) (last get voice time: 120 seconds ago)
[2011-08-26 11:53:10] [0,0] Log session ended

* isp2_connection_log.txt

[2011-08-26 11:57:42] Log session started

[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:0] )
[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:57:42] [0,0] SetSteamID( [U:1:12345678] )
[2011-08-26 11:57:42] [1,2] Connect() starting connection (eNetQOSLevelLow, 81.171.115.8:27017, UDP)
[2011-08-26 11:57:43] [1,2] ConnectionCompleted() (81.171.115.5:27017, UDP)
[2011-08-26 11:57:44] [1,2] RecvMsgClientLogOnResponse() : [U:1:12345678] 'OK'

====================================================================

Evening WillySA, thank you for all the information. I have escalated the query to our game master, who will be in contact with Valve to assist in the resolution of the query.

Kind regards, MWEB Guy

jeanres · Aug 30, 2011

what is it with torrents that are dead?

gregmcc · Aug 30, 2011

Youtube is also just about dead

Worf · Aug 30, 2011

ummm seems everyone beat me to the complaints of steam and youtube

I can't connect to steam for the last 2 nights, youtube is barely working and mweb want me to move my adsl from telkom to them, guess not.

Syphonx · Aug 30, 2011

Kosmik said:
3hrs till I go home and check my pc: bets, bets, place your bets, will I have steam and BFBC2 tonight before 10\11pm?

Again BC2 isn't working tonight for me, so I'll take a bet

Reddevil10 · Aug 30, 2011

Yep cant connect to steam or psn, and p2p is practically dead.

I think there has to be some kind of problem

MWEBHelp · Aug 30, 2011

jeanres said:
what is it with torrents that are dead?

gregmcc said:
Youtube is also just about dead

Worf said:
ummm seems everyone beat me to the complaints of steam and youtube

I can't connect to steam for the last 2 nights, youtube is barely working and mweb want me to move my adsl from telkom to them, guess not.

Nduimiso said:
Again BC2 isn't working tonight for me, so I'll take a bet

Reddevil10 said:
Yep cant connect to steam or psn, and p2p is practically dead.

I think there has to be some kind of problem

Evening Guys, thank you very much for providing us feedback regarding your experiences on our network. I have escalated the gaming related queries to our game master to assist with its resolution. We have also taken note of the numerous complaints regarding p2p and streaming, we hope that the capacity increase coming this weekend assists in the resolution of these queries.

Thank you very much for your patience, we really do appreciate it.

Kind regards, MWEB Guy

TmanSA · Aug 30, 2011

Guess the last complaint will be mine lol... Fileserve and filesonic not working .... but on the other side i reloaded my MAC today and the updates ran very nicely and also all the re installs of software from the app store... one upside..... MWEB guy will the upgrades the weekend ensure that we as customers can download torrents and fileshare sites anytime of the day again?

MWEBHelp · Aug 30, 2011

TmanSA said:
Guess the last complaint will be mine lol... Fileserve and filesonic not working .... but on the other side i reloaded my MAC today and the updates ran very nicely and also all the re installs of software from the app store... one upside..... MWEB guy will the upgrades the weekend ensure that we as customers can download torrents and fileshare sites anytime of the day again?

Evening TmanSA, at the moment all I can confirm is that there would be a capacity increase. We will be able to establish how it will impact the differenct traffic next week, however we hope that your experience does improve.

TmanSA · Aug 30, 2011

Thank you very much much for the feedback MWEB Guy... Lets see how it goes... I mainly download at night, but i would be nice to be able schedule the downloads during the day and let them just run at night, think that is my biggest frustration at the moment..

Reddevil10 · Aug 30, 2011

MWEB Guy said:
Evening Guys, thank you very much for providing us feedback regarding your experiences on our network. I have escalated the gaming related queries to our game master to assist with its resolution. We have also taken note of the numerous complaints regarding p2p and streaming, we hope that the capacity increase coming this weekend assists in the resolution of these queries.

Thank you very much for your patience, we really do appreciate it.

Kind regards, MWEB Guy

Thanks for the reply as always mweb guy.

maximum · Aug 30, 2011

Dear MWEB Guy. There has been a deterioration of my service over the past two weeks - an experience shared by many on this forum. Youtube is barely useable and filesonic and fileserve is dead in the water. The promised capacity increase may or may not sort this out. In view of your 30 days notice period, I am hesitant to wait for the promised upgrades - this would mean two months of the same if the upgrades are ineffective. Any suggestions?

gregmcc · Aug 30, 2011

MWEB Guy said:
we hope that the capacity increase coming this weekend assists in the resolution of these queries.

How much more bandwidth are you getting?

MWEBHelp · Aug 30, 2011

gregmcc said:
How much more bandwidth are you getting?

Evening gregmcc, I have not received confirmation on the particulars as yet; lets hope its alot

maximum said:
Dear MWEB Guy. There has been a deterioration of my service over the past two weeks - an experience shared by many on this forum. Youtube is barely useable and filesonic and fileserve is dead in the water. The promised capacity increase may or may not sort this out. In view of your 30 days notice period, I am hesitant to wait for the promised upgrades - this would mean two months of the same if the upgrades are ineffective. Any suggestions?

Evening maximum, that decision would lye entirely with you. However I would urge you to provide us the opportunity to try and resolve the issues that have been presented to us.

RPG_Fan · Aug 30, 2011

Seems like MWEB has relaxed the rules regarding downloading from filesonic. At least I can download again.

Bosvark@ · Aug 30, 2011

Never had a problem with MWeb uncapped 4096k. From next month I am going to trial Openweb Gold uncapped - lets see if there is a difference. It runs on IS, and I am not an IS fan, but maybe this will change my mind.

Sent from my GT-P1000 using MyBroadband Android App

Hotstix · Aug 30, 2011

Hello. I am also getting the issue with dead sites, but some download sites work - like rapidshare.
I'll hope on the weekend's upgrade for now.

KromozIII · Aug 30, 2011

TmanSA said:
Thank you very much much for the feedback MWEB Guy... Lets see how it goes... I mainly download at night, but i would be nice to be able schedule the downloads during the day and let them just run at night, think that is my biggest frustration at the moment..

100% Ditto. I want to be good, but MWeb are making it so hard.

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