MWEB Uncapped Subscribers Feedback

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thanks, i figured it out, i thought it would be dslmweb.co.za since that is the router login, but it was in the end mweb.co.za

@MWeb, on my billing page, it lists debit order as payment method. I wasnt asked when signing how i wanted to pay, so I want toknow if I can change that to credit card?
 
The Philosopher said:
thanks, i figured it out, i thought it would be dslmweb.co.za since that is the router login, but it was in the end mweb.co.za

@MWeb, on my billing page, it lists debit order as payment method. I wasnt asked when signing how i wanted to pay, so I want toknow if I can change that to credit card?
Click to expand...

Hi The Philosopher

PM me your details and I will look into this.


Kind Regards
MWEB Operations
 
Getting really annoyed with the speed currently...
Before the BIG MWEB upgrade i had a download speed of least 250-300kbs during off-peak on a 4meg line...
A grey`s episode downloaded fairly quickly, within the hour normally, and the most recent episode normally has thousands of seeds.
Saturday i started the torrent via utorrent at 10am, it finished sunday at 2... I mean seriously. it dl at 10-15kbs. WTF? 350megs and it took more than a day?
all my stuff is super slow ever since this so called "upgrade" finished. and its not due to the issues mweb had on sunday morning... its happening throughout last week already.

I thought more bandwidth was added 2 weekends ago? Dont dig this upgrade shyte... its just screwing with my dl patterns.. I cant run more than 1 dl cause it slows down the other dl`s.
I might as well downgrade to the uncapped 384kps as its seems they faster than what i am getting.

Can Mweb just please explain if its a new shaping policy, have the rules changed?... whats the point in paying for a 4meg line if the dl speeds are even below the 384kps offering?
I really need to know, otherwise i might as we cancel the whole thing and go with another service provider.. or does mweb kill your speed automatically after 3 months?

My average dl for each month was like 60-70gigs... thats not abuse for a 4meg line...
 
Thurnie said:
Getting really annoyed with the speed currently...
Before the BIG MWEB upgrade i had a download speed of least 250-300kbs during off-peak on a 4meg line...
A grey`s episode downloaded fairly quickly, within the hour normally, and the most recent episode normally has thousands of seeds.
Saturday i started the torrent via utorrent at 10am, it finished sunday at 2... I mean seriously. it dl at 10-15kbs. WTF? 350megs and it took more than a day?
all my stuff is super slow ever since this so called "upgrade" finished. and its not due to the issues mweb had on sunday morning... its happening throughout last week already.

I thought more bandwidth was added 2 weekends ago? Dont dig this upgrade shyte... its just screwing with my dl patterns.. I cant run more than 1 dl cause it slows down the other dl`s.
I might as well downgrade to the uncapped 384kps as its seems they faster than what i am getting.

Can Mweb just please explain if its a new shaping policy, have the rules changed?... whats the point in paying for a 4meg line if the dl speeds are even below the 384kps offering?
I really need to know, otherwise i might as we cancel the whole thing and go with another service provider.. or does mweb kill your speed automatically after 3 months?

My average dl for each month was like 60-70gigs... thats not abuse for a 4meg line...
Click to expand...


I'm also very annoyed with the Speed, its worse than dail-up..

i downloaded 70mb in 11 hours via news.mweb.co.za , WOW thats amazing speeds - the mweb upgrade last week HELPED or must i say downgrade..

:mad::mad:Mweb whats up the speed!!!!!!!!:mad::mad:
 
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Other than the news server problem(was resolved by changing DNS) DC++ is behaving oddly, some users I can connect to some I cant. Started this weekend after my connection cut 03:00 to 09:00, shortly after this oddly enough the news server problem started.
 
News servers seem to be functioning again, but not 100% by any means. Still, I'm much happier :)
 
Got a call this morning, told I must check torrents.

Well, considering I should get, what, around a gig and a half in twelve hours downloading at maximum speed, the 350 or so I got on torrents in the last twelve hours is not particularly awe inspiring, but whatever, it is what it is.
 
I am using news.mweb.co.za at the moment. FIrst time ever, so I assume it is working properly since my speed is goodish around 30kb/s
 
Definately had better speed over the weekend than tonight. I guess there must still be a boat load of "normal" adsl users surfing and checking their e-mail :)
 
Woke up this morning to no Internet. Got an uplink and downlink connection, so it's not the Telkom Line. Morningside, Sandton.

Anyone else?
 
XperiAnce said:
Woke up this morning to no Internet. Got an uplink and downlink connection, so it's not the Telkom Line. Morningside, Sandton.

Anyone else?
Click to expand...

I checked my DU meter, and found that after 1 AM my speed dropped drastically to 3mb download for the hour (this inormal http downloads, not torrenting) and the speed stayed bad til about 6AM. I am in Cape Town though. Will post the actual amounts later.
 
OK this may be classified as a rant. :sick:

I am on a 4mb Mweb Uncapped shaped line, but my speeds vary when downloading on HTTP (my company website) from 12kb/s to 40kb/s.
Is this possible guys, I am not a noob but this does not seem right? What do you guys think?

I phone Mweb support and the person asks me to change my realm to @mweb instead of @dslmweb. Does not have any effect.

The guy tells me that he will get a specialist to phone me.

The "specialist" phones me only to tell me, to change my realm again! Obviously after this has no effect, he asks me to use his FNB Connect account and gives me the details over the phone to test.
Immediately I am running on 400kb/s (The speed I am paying for)

Now the specialst tells me that we will escalate the issue as clearly something is wrong. This was last week Thursday and no response as yet.

Any of the mweb guys on here willing to help?:mad:
 
Captian Morgan said:
OK this may be classified as a rant. :sick:

I am on a 4mb Mweb Uncapped shaped line, but my speeds vary when downloading on HTTP (my company website) from 12kb/s to 40kb/s.
Is this possible guys, I am not a noob but this does not seem right? What do you guys think?

I phone Mweb support and the person asks me to change my realm to @mweb instead of @dslmweb. Does not have any effect.

The guy tells me that he will get a specialist to phone me.

The "specialist" phones me only to tell me, to change my realm again! Obviously after this has no effect, he asks me to use his FNB Connect account and gives me the details over the phone to test.
Immediately I am running on 400kb/s (The speed I am paying for)

Now the specialst tells me that we will escalate the issue as clearly something is wrong. This was last week Thursday and no response as yet.

Any of the mweb guys on here willing to help?:mad:
Click to expand...

Hi Captian Morgan,

Your query is still pending, I will follow up and get back to you

Regards
Mweb Operations
 
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