MWEB Uncapped Subscribers Feedback

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MWEB Guy said:
Hi Donovan,

Where is the file pulling from. If it's a 1 click hosting site, it will be regarded as P2P.

Try using a download manager and it could even be that the site you pulling from can be very busy at the moment.

I have taken off Protected Access on your account. What this does is, it opens up more ports to your connection and makes it vulnerable to hacking.
I advise that you make sure your anti-virus and firewalls are up to date.

I can always turn it back on.

Please power down your router for 20-30min and test.

Kind regards,

MWEB Guy
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Is there a reason y you never reply to my posts??
I have stated the speed issue using speedtest.net and even provided the link to the image, but no response from you guys.

I have the same situation, where http seems to be throttled.
 
Barely pulling 300kb/s from HTTP and no not a file sharing site. Did a local speedtest also with the same speed. Log on my telkom acc full speed again.
 
After an absence of a few months, I'm back with Mweb 4 meg uncapped and I've found youtube and http downloads to be fine (>300kB/s), but a 400MB download from Giganews is currently sitting at 2kB/s!!!! Wow that's slow. I'll see if things pick up as the day progresses, but even at the network's busiest this kind of shaping is ridiculous. Maybe I should've paid the extra R40 for dial-up redundancy when I signed up :)

My advice to MWeb would be to buy up as much WACS bandwidth as you can once it's available 'cause you guys are struggling a bit.
 
MWEB Guy said:
Hi Donovan,

Where is the file pulling from. If it's a 1 click hosting site, it will be regarded as P2P.

Try using a download manager and it could even be that the site you pulling from can be very busy at the moment.

I have taken off Protected Access on your account. What this does is, it opens up more ports to your connection and makes it vulnerable to hacking.
I advise that you make sure your anti-virus and firewalls are up to date.

I can always turn it back on.

Please power down your router for 20-30min and test.

Kind regards,

MWEB Guy
Click to expand...

or just get somehting called untangle firwall. I talked numerous times about it. A lekker dedicated firewall and it's FREE
 
fbman said:
If you stay off for so long, you will get a new IP when you reconnect
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Yes, this is the answer I wanted from Mweb guy but it never came. When is the new IP assigned - after 10, 15 or on the 20th minute is what I really wanted to know.
 
The_Techie said:
The international throughput has been dodgy of late, interrupted connections are becoming rather frequent.

Feels like iBurst all over again :(
Click to expand...

Hi The_Techie,

Is it only international browsing you experiencing issues with or has it been resolved?

Kind regards,

MWEB Guy
 
lucifir said:
http seems to be throttled.
Click to expand...

Not seems, IMHO is being throttled.

I have had a 512 Mweb account since July last year, been getting on average between 50 and 52.5 kB/sec , 24/7 up until i went away just after Easter, came back on the 3rd of May and havent seen that since then.
I have 1 premium membership at one site that always gave me those speeds on downloads, i am now averaging out at 35 kB/sec on the same site.
I know it is not my line because i see Telkom bumped my 512 up to 1024, and for a brief while this morning at 2am :wtf: i averaged out at 56 kB/sec for a short while, even spiking up to 59.
When i run a speedtest, it spikes up to almost 70 but then drops to 35 odd almost immediately as the throttle kicks in.

The only other time i suffered with slow speeds like this was during the Seacom cable debacle, and that was understandable and acceptable.

It is clear to me that the line is being throttled by Mweb, not only reflected by speed test but also on HTTP downloads.
I was considering increasing my account to the 1mb data package, however if this new apparent scrooge policy remains the norm i will rather consider downgrading to the 384 line and using that extra cash towards a second account elsewhere.

MWEB Guy said:
Where is the file pulling from. If it's a 1 click hosting site, it will be regarded as P2P.

Kind regards,

MWEB Guy
Click to expand...

If this is the case , would you please be so kind as to update your T&C section , to reflect this policy, as i dont seem to be able to find any referance to HTTP downloads off 1 click hosting sites.
If it is stated would you please point me towards the section it is stated as i cannot source this on your legal notices or on your AUP page.
If this is going to be the norm, hidden and disguised under some other abitary wording in your AUP well then thank you for stating so , as i can now make alternate arrangements, WRT my requirements in the future.
Thank you

Just maybe Mweb should take a page out of their own AUP
You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet
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http://www.mweb.co.za/legalpolicies/GeneralPage/AcceptableUsePolicy.aspx
 
Lounger said:
Yes, this is the answer I wanted from Mweb guy but it never came. When is the new IP assigned - after 10, 15 or on the 20th minute is what I really wanted to know.
Click to expand...

Why? You're no longer with MWEB. I recall the "20-30 minute" question being replied to several times in this thread recently, each with the same answer about a new IP.
 
SabreWolfy said:
Why? You're no longer with MWEB. I recall the "20-30 minute" question being replied to several times in this thread recently, each with the same answer about a new IP.
Click to expand...
Again replying on Mweb's behalf wolf lady.

If you can't answer, then please leave the reply to an expert thanks.
 
Lounger said:
Again replying on Mweb's behalf wolf lady.

If you can't answer, then please leave the reply to an expert thanks.
Click to expand...

But your question's been answered a few times already, as the "wolf lady" said. :rolleyes:

If you can't read, then please dont ask the same questions repeatedly thanks.
 
Last edited:
Hmmm, I have also noticed the slow-down trend when pulling from pay sites...

I have subscribed to a rather expensive site overseas and for the first week or so my download there were pulling at my full 4mb speed or close there to... now they're hovering at around 100k... which is still reasonably acceptable, but considering that i am paying for this service to go fast, it would be nice if it did so...
 
no does not work like it anymore i understand.

though i think still changes your i.p you still use same data centre
 
Asy1um8 said:
This may be a fairly lengthy post, here goes.

A couple of general things. Firstly, not everyone is going to post when they are having a problem. I for example will browse this thread and if I see a number of posts highlighting the same issue that I am experiencing, I assume it's a general issue and that MWeb are attending to it so I won't bother posting (partly to prevent cluttering up an already cluttered thread).
Secondly, many posts do not provide much information of use. They will simply be along the lines of "my connection's slow" or "my speed sucks" and so on. I guess this is possibly why many PMs are requested by Will. Many people don't even have their location listed which could be of some help. I also think a decent proportion of problems are not MWeb related or under their control.
Thirdly, from the postings over the last week and a half (and this is my personal observation) there does appear to be a widespread issue with MWeb. Though it appears to be prevalent in Gauteng, and is mainly limited to certain types of shaped traffic (Usenet/news servers in particular).

Now for my problem in particular. This will be my 8th month with MWeb (uncapped, shaped on 4096kbps line). I'm not a particularly difficult customer and am fairly easy to please, so while there has been an issue here and there, I have been quite happy overall and have not considered moving in that time. 138GB is the largest amount of data I have downloaded in one month in that period. Most of that coming off Usenet/news servers (Giganews to be specific). During office hours I would get 10KB/s and while this is extremely slow on a 4096kbps line I understood, due to it being a shaped account and was satisfied with that. Speed would increase to 60KB/s early evening once shaping started to relax, then late night 120KB/s and finally 250+KB/s early hours of the morning when shaping was at it's lowest. So while at times the speeds may have been slow it was consistent. Then around 10 days ago something changed, and since then downloading from Giganews at any time other than the early hours of the morning has been an exercise in futility, with speeds being non-existent, peaking now and again at 2KB/s. Let me say, that browsing and downloading e-mail has been fine, as has downloading from Steam (running at 250+KB/s). Speedtests also show the account to be fine. I also have a number of other accounts with different ISPs (both freebies and capped), and when using these, Giganews runs at full speed so I am confident in saying that it is not a line or exchange problem. The fact that Giganews also runs at full speed on MWeb itself during the early hours of the morning when shaping is at it's most relaxed suggests that the shaping has a major role in whatever changed 10 days ago.
What I simply want to know from MWeb/Will is, are MWeb aware of this? Are they investigating? And is there any reasonable expectation of the speeds on the news server returning to what they were previously (slow at times but consistent), or are MWeb satisfied with the way things are running at the moment in regards to the shaping and they don't forsee much change?
Click to expand...

Are any MWeb reps willing to respond to what I asked here? Even just a "We have no comment" would be fine, just some acknowledgement that this was read by someone at MWeb?
 
Asy1um8 said:
This may be a fairly lengthy post, here goes.

A couple of general things. Firstly, not everyone is going to post when they are having a problem. I for example will browse this thread and if I see a number of posts highlighting the same issue that I am experiencing, I assume it's a general issue and that MWeb are attending to it so I won't bother posting (partly to prevent cluttering up an already cluttered thread).
Secondly, many posts do not provide much information of use. They will simply be along the lines of "my connection's slow" or "my speed sucks" and so on. I guess this is possibly why many PMs are requested by Will. Many people don't even have their location listed which could be of some help. I also think a decent proportion of problems are not MWeb related or under their control.
Thirdly, from the postings over the last week and a half (and this is my personal observation) there does appear to be a widespread issue with MWeb. Though it appears to be prevalent in Gauteng, and is mainly limited to certain types of shaped traffic (Usenet/news servers in particular).

Now for my problem in particular. This will be my 8th month with MWeb (uncapped, shaped on 4096kbps line). I'm not a particularly difficult customer and am fairly easy to please, so while there has been an issue here and there, I have been quite happy overall and have not considered moving in that time. 138GB is the largest amount of data I have downloaded in one month in that period. Most of that coming off Usenet/news servers (Giganews to be specific). During office hours I would get 10KB/s and while this is extremely slow on a 4096kbps line I understood, due to it being a shaped account and was satisfied with that. Speed would increase to 60KB/s early evening once shaping started to relax, then late night 120KB/s and finally 250+KB/s early hours of the morning when shaping was at it's lowest. So while at times the speeds may have been slow it was consistent. Then around 10 days ago something changed, and since then downloading from Giganews at any time other than the early hours of the morning has been an exercise in futility, with speeds being non-existent, peaking now and again at 2KB/s. Let me say, that browsing and downloading e-mail has been fine, as has downloading from Steam (running at 250+KB/s). Speedtests also show the account to be fine. I also have a number of other accounts with different ISPs (both freebies and capped), and when using these, Giganews runs at full speed so I am confident in saying that it is not a line or exchange problem. The fact that Giganews also runs at full speed on MWeb itself during the early hours of the morning when shaping is at it's most relaxed suggests that the shaping has a major role in whatever changed 10 days ago.
What I simply want to know from MWeb/Will is, are MWeb aware of this? Are they investigating? And is there any reasonable expectation of the speeds on the news server returning to what they were previously (slow at times but consistent), or are MWeb satisfied with the way things are running at the moment in regards to the shaping and they don't forsee much change?
Click to expand...

i would love to see a response to this. they are keeping quiet on this issue, no one willing to say yea or nay
 
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