MWEB Uncapped Subscribers Feedback

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MWEB Guy said:
Hi Nikon_,

Please make contact with our abuse department via [email protected] and they will advise further.

Kind regards,

MWEB Guy
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I have replied to them each time, and am still awaiting a non generic response.

After being sent a "24hr notifice of termination", your response does not make me very confident that I will have a MWEB service in 24hrs!!!
 
I've responded to my 24 hours notification and told them to terminate the account as I don't intend to change the way I use the account.

As far as I am concerned they are now looking at high throughput which is contrary to the way this product was marketed.

Personally I think MWeb is on a drive to terminate high usage clients in this manner. No fairness or transparency in the process.
 
VJB 449 said:
I've responded to my 24 hours notification and told them to terminate the account as I don't intend to change the way I use the account.

As far as I am concerned they are now looking at high throughput which is contrary to the way this product was marketed.

Personally I think MWeb is on a drive to terminate high usage clients in this manner. No fairness or transparency in the process.
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Why would they launch uncapped and then terminate users based purely on high usage?
 
What is up with the M-Web network? The service has been patchy since yesterday where most of the time there is no or little connectivity local and international.

I have restarted the router many times with no success. What else could it be?
 
On Afrihost, 100 gigs done this month, no warnings at all. Considered moving to Mweb, but if their usage policy is this retarded, think Ill give it a skip.

@Nikon_ How many gigs/terabytes did you download per month?
 
@saffakanera Let's just say that HD movies & series are a wonderful thing. The problem I have is that I have been doing the same downloads, the same way for months now, without any queries. All of a sudden, this month everyone is receiving warnings.
 
Nikon_ said:
@saffakanera Let's just say that HD movies & series are a wonderful thing. The problem I have is that I have been doing the same downloads, the same way for months now, without any queries. All of a sudden, this month everyone is receiving warnings.
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Contravention of the AUP/T&C is based on usage patterns over a period of time.
 
I would like to clarify this:

Mweb advertises their product as uncapped, but if you use "too much" they terminate your account?
 
VJB 449 said:
I don't think so. Been on the network for 14 months and only now started to receive warnings. It's obvious that something has changed on MWeb's side.
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Gimaru said:
I would like to clarify this:

Mweb advertises their product as uncapped, but if you use "too much" they terminate your account?
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This has been discussed to death on these forums. MWEB has repeatedly answered these issues and discussed them. They mention that a very, very small percentage of their users have received warnings. Use of the uncapped product must be in terms of the T&C and the AUP. Continually bypassing shaping and/or otherwise contravening the AUP over an extended period of time will result in a warning.
 
Nikon_ said:
@saffakanera Let's just say that HD movies & series are a wonderful thing. The problem I have is that I have been doing the same downloads, the same way for months now, without any queries. All of a sudden, this month everyone is receiving warnings.
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I have not received a warning... I download between 200 to 300 gigs every month, mostly p2p. I love my hd content.
 
Why doesnt MWEB tell us then what the Fair usage limit is then per user? For me abusing the service is like 300GB a month, where for other its like 50GB. See what im saying??? Even when I called up the dolly the day signed up she said... "There is no limit... Its uncapped"
 
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Wolfy said:
Why doesnt MWEB tell us then what the Fair usage limit is then per user? For me abusing the service is like 300GB a month. Even when I called the dolly to signed up she said... "There is no limit... Its uncapped"
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They have explained previously in this thread some of the usage which would be in contravention. This includes bypassing shaping, sharing the connection (as in an open wireless router, not as in sharing with a member of your household of course) and downloading at line speed 24/7/365. It is uncapped because your connection will not be terminated after you have downloaded a predetermined amount. It will be terminated if you contravene the AUP/T&C.

One of the points which is not clear is the issue of constant downloading 24/7. HTTP downloads generally come down at line speed, so if you queue up GBs and GBs of HTTP downloads, then you can max out your line for an entire month. I suspect that this would be considered contravention of the AUP. If you queue up 8GB of Steam downloads over a weekend, that's fine of course. They look at usage patterns over time, not specific "bursts" of downloading or total usage. You have to make an effort to contravene the AUP -- you must intentionally, repeatedly and continuously bypass the shaper or queue up downloads such that they run 24/7/365 and are only paused while you swap in another hard drive.
 
jeanres said:
Downloading from apple site (update combined) not even getting 200KB/s

wonder if I should contact the call center

Update

Apparently we must use @dslmweb.co.za at night and mweb.co.za during the day.

@dslmweb.co.za => ipc
@mweb => saix
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Hi jeanres. I'm not sure who gave you that information, but it is extremely old. This was the case very briefly last year when we were load balancing our IPC network. Changing the realm portion of the username makes absolutely no difference to your connection.
 
SabreWolfy said:
or queue up downloads such that they run 24/7/365 and are only paused while you swap in another hard drive.
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Which is not possible on NNTP as its dead during the day. So theoretically I could queue up 10TB on NNTP downloads and let it run 24x7x365 and not contravene their AUP as they shape it to 0Kbps between 2pm and 7pm (give or take) and then slowly increase to full speed at about 11pm.
 
SabreWolfy said:
They have explained previously in this thread some of the usage which would be in contravention. This includes bypassing shaping, sharing the connection (as in an open wireless router, not as in sharing with a member of your household of course) and downloading at line speed 24/7/365. It is uncapped because your connection will not be terminated after you have downloaded a predetermined amount. It will be terminated if you contravene the AUP/T&C.

One of the points which is not clear is the issue of constant downloading 24/7. HTTP downloads generally come down at line speed, so if you queue up GBs and GBs of HTTP downloads, then you can max out your line for an entire month. I suspect that this would be considered contravention of the AUP. If you queue up 8GB of Steam downloads over a weekend, that's fine of course. They look at usage patterns over time, not specific "bursts" of downloading or total usage. You have to make an effort to contravene the AUP -- you must intentionally, repeatedly and continuously bypass the shaper or queue up downloads such that they run 24/7/365 and are only paused while you swap in another hard drive.
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That's a fairly good take on the subject Sabrewolfy, thanks for clarifying and saving me a post. I'd also just like to point out again that this is not a process that is going to impact on the average reasonable user. The users we find it necessary to take action against are a fraction of the entire customer base and their behavior is genuinely excessive.

When all is said and done this remains a contended service, which in other words means that you are sharing the network with other users and we reserve the right to address excessive behavior which has a potential impact on the quality of service for other customers, up to and including the cancellation of the service if we deem it to be necessary.

Kind Regards
Will
 
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