Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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bgotapen said:
seeing that it is now thursday after the promise by customer support that the netowrk will be fixed by sunday. What is the status of the upgrades?

Monday was said 48hours?
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I take it you have not read the posts in this thread then..?


bgotapen said:
what point does your post have other than to rub it in?
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His "point" is that despite storm horses outrage at the cancellation conditions he was made aware of them ages ago. Understand now..?
 
Zenbaas said:
/ snip

His "point" is that despite storm horses outrage at the cancellation conditions he was made aware of them ages ago. Understand now..?
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Well, Then again it is a bit of a odd cancellation day, the 18th being the last day to cancel. I mean look at our big red friends whose cancellation is on the 24/25th...

@CrystalWeb - Why not have the cancellation date a bit later? I'm sure it will set some minds to ease?
 
Lynx_ZA said:
@CrystalWeb - Why not have the cancellation date a bit later? I'm sure it will set some minds to ease?
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The below post from last night may help with this.

Crystal Web said:
This isn't an official support channel. During this time I am in constant meetings and posting here is not left to other staff members other than Paul for the time being who is also under a lot of work-load. Live chat is there 24 hours per day to ask anything you need, other than weekends when they're available 10am to 5pm. If you need to know the answer to a question, you can always ask them - that's what they're there for. I should also add that terms and conditions, while mostly simply ticked and never read, are really there so that you understand the commitments we make, the commitments you make, and the terms of service. Contrary to a previous opinion by someone, they are not generic other than the basic ISPA requirements - everything else was drawn up specifically for this business, legally vetted, vetted via legal opinions of certain mybroadband members, vetted by non-legal opinion by other mybroadband members for ease of understanding, double and triple checked, and then released. They are there to protect you and afford you certain rights as much as they are there to afford us certain rights in any business relationship, which this is.

We have made the terms and conditions very easy to understand, and they are written in plain English and not legalese. It's not 100 pages long to confuse you. It's not ambiguous. And it's not in any way unfair on either party in the relationship. I urge you to please, as a rule, actually read through the terms and conditions of the service you subscribe to - whether it's ours or another company's services - it's just good practice. We don't ask for your soul, and we don't force you into human centipad positions either. We are very reasonable with our terms and conditions, especially relating to cancellation terms. We could very easily have made it a calendar month like other ISPs, but we're not interested in that sort of practice. If you're not happy, we agree that you should be able to terminate your agreement in that same month and not be billed again. We require this to be submitted before the 19th of each month for the same month, for various operational (and not punitive) reasons. There's a very real cost attached to every subscriber, and that cost is paid upfront by us almost immediately after the cancellation date for the provisioning of bandwidth for each customer and forecasted bandwidth growth. In other words your price, minus our slim margins, is already paid thereafter. That's about as detailed, and quite frankly an unnecessarily detailed explanation of why these dates exist, and why they are necessary, as well as why it is necessary to read through the commitments and obligations made when agreeing to terms and conditions for a specific service. In our case they are not punitive - they are necessary, binding, and immovable.
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It should be pointed out that just because ISP-X does things one way doesn't mean that everyone else should be doing so, or can do so. We have commonality in that we offer the same type of services, but from a commercial and operational perspective things are very, very different among ISPs. Each have their own limitations.
 
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Lynx_ZA said:
Well, Then again it is a bit of a odd cancellation day, the 18th being the last day to cancel. I mean look at our big red friends whose cancellation is on the 24/25th...

@CrystalWeb - Why not have the cancellation date a bit later? I'm sure it will set some minds to ease?
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Has this not already been explained ad nauseum by them..? :( The 18th of the month is fair I believe and it has never been a secret in any case.
 
Zenbaas said:
Has this not already been explained ad nauseum by them..? :( The 18th of the month is fair I believe and it has never been a secret in any case.
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and CW even added the link at the bottom of the page since last night.

Thanks for adding the link CW.
 
Dammit, my 400MB d/l was crawling along at 10kb-odd from about 16h15, with many hours to go; now cr@pped out at 200MB...
Gotta start again now. Modem logs showing a Port Error.
Will try again in the morning.
 
So, CW.

What are these network issues being caused by?

a) Ran out of IPC Capacity like our favorite friends.
b) Hardware issue somewhere along the line
c) none of the above so let's revert to Telkom :whistle:
 
Lynx_ZA said:
So, CW.

What are these network issues being caused by?

a) Ran out of IPC Capacity like our favorite friends.
b) Hardware issue somewhere along the line
c) none of the above so let's revert to Telkom :whistle:
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b) and the latter part of c) in the delayed aspect.
 
Lynx_ZA said:
Typical Hellkom I guess :erm:

Why do you never hear of network issues with Webafrica :confused: very seldom do you hear of congestion or slow network there.
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You do. You hear a lot from us because we're very open and honest about issues, which is very much a double-edged-sword.
 
Crystal Web said:
You do. You hear a lot from us because we're very open and honest about issues, which is very much a double-edged-sword.
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Well I guess other companies wait for their customers to tell them and just keep quiet about it for several months :whistle:
 
saa044 said:
Ahh cool, you by chance clost to boardwalk manor? (Still praying there are ADSL lines)
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Unfortunately not.. I am close to Hoërskool Garsfontein.

Reminds me to look into the wug again.
 
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