Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Streaming the cricket via SS. Quality not good for me. Audio comes and goes. Incoming bandwidth about 800kbps or less.
Anybody streaming via SS?
 
RoMark said:
Streaming the cricket via SS. Quality not good for me. Audio comes and goes. Incoming bandwidth about 800kbps or less.
Anybody streaming via SS?
Click to expand...

Testing here and it seems to be all good. There is direct peering on DSTv's content and it isn't ever shaped at all, so if there's an issue it's in all likelihood not on our end. You know my frustration with this over the years, so we were sure to get this one right. Definitely give the stream a refresh or two though.

EDIT: ok I'm seeing the stream not auto-increase to top quality. It's possible there's some strain there on the servers with it being an SA game. No buffering at all here though, and testing on uncontended connection I'm seeing the same thing. Will keep testing on our end for you.
 
Rohan said:
It keeps buffering on my 10m line.
Click to expand...
Hmmm.
Mine is not buffering at all, but picture quality is low. I am hardly read the names, score, etc.

I basically get a steady stream of 800kbps or 100kB/s.

So it seems throttled.
Just not sure who is doing the throttling.

Maybe I should play around with different ISP's.

Edit:

Looks like it is SS.
I'm receiving 800kbps on all ISPs, while streaming. All other downloads shows line speed.

Edit 2:
Lol, now that the ads show during the break, bandwidth throughput shoots up to 3Mbps.
Just shows you.
 
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CW / Shaun / Paul,

Here's my one concern with the 200GB threshold on tier 1 data:

Say for instance I use up the 200GB on streaming Netflix during the month. Let's say I cross the 200GB "threshold" on the 20th of the month - all of it from streaming, nothing from downloading. Now, on the 22nd, I want to download a quick 10mb game update on Steam - but since I'm now being shaped, I get bad download speeds for my very first (and small) download of the month.

Can the shaping not be categorised rather? Like, you have a 200GB threshold for streaming, and a separate 200GB threshold for downloading? Or I don't know - something. Because I always end up getting shaped because of streaming's data usage (which can easily top 300GB per month), and when I do actually want to download something relatively small I get penalised for it (same story at all ISP's).

Any solution for this?
 
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I'm sure I have heard them say before that after you reach your 200gb unshaped threshold, only large downloads would be shaped. Downloading a 10mb update through steam should technically be full line speed if I understand correctly.
 
Also having issues today.

I'm not one to complain. I'm generally content just waiting for it to get fixed on the ISP's side since it's usually something there that needs fixing. But I've been trying to watch some twitch today, which usually runs flawless on medium. Buffering me out the room on low as we speak. So I tried to just stream some series on couchtuner which I've never had an issue with, buffers me dead on 240p to the extent I get to pause it and go watch tv for 20 min to pass the time for it to buffer thoroughly.

I understand if there's issues to be fixed. Just concerned on when that will be. Only been with CW for a month now, never had ADSL before that. So I just want what is payed for.

'tis all.

Good day :)

EDIT: 4mb uncapped package.
 
Sinbad said:
Small free capped account for that download.
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That's exactly what I don't want. Because next month something else wants to update for 3GB, the month after it's 500MB, the month after it's 9GB, etc.
I think the gist of the mail yesterday was also that separate ISP accounts isn't supposed to be common practice.
 
Looney said:
I'm sure I have heard them say before that after you reach your 200gb unshaped threshold, only large downloads would be shaped. Downloading a 10mb update through steam should technically be full line speed if I understand correctly.
Click to expand...
Define large though. If a game update is 9GB, is that large? For the first actual download of the month, it would still kinda suck to have it coming down at 40kbps.
 
aktor said:
Define large though. If a game update is 9GB, is that large? For the first actual download of the month, it would still kinda suck to have it coming down at 40kbps.
Click to expand...

Well I'm not sure what CW would regard as a large download. They would need to answer that in more detail. I'm taking your 10mb update as an example because that's what you gave me.
 
aktor said:
Define large though. If a game update is 9GB, is that large? For the first actual download of the month, it would still kinda suck to have it coming down at 40kbps.
Click to expand...

I guess you would need to manage your account and ensure that you don't go over 200gb threshold if you want to further download unshaped.

If that is what you are expecting, then you are basically expecting an uncapped unshaped account at all times. If that's the case then perhaps consider moving that account.
 
aktor said:
CW / Shaun / Paul,

Here's my one concern with the 200GB threshold on tier 1 data:

Say for instance I use up the 200GB on streaming Netflix during the month. Let's say I cross the 200GB "threshold" on the 20th of the month - all of it from streaming, nothing from downloading. Now, on the 22nd, I want to download a quick 10mb game update on Steam - but since I'm now being shaped, I get bad download speeds for my very first (and small) download of the month.

Can the shaping not be categorised rather? Like, you have a 200GB threshold for streaming, and a separate 200GB threshold for downloading? Or I don't know - something. Because I always end up getting shaped because of streaming's data usage (which can easily top 300GB per month), and when I do actually want to download something relatively small I get penalised for it (same story at all ISP's).

Any solution for this?
Click to expand...

Essentially what you're proposing is custom shaping for every customer that will allow unshaped on every protocol. But wait for the new network release info - we've got this issue covered.
 
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aktor said:
Define large though. If a game update is 9GB, is that large? For the first actual download of the month, it would still kinda suck to have it coming down at 40kbps.
Click to expand...

Just like other ISPs, very large downloads are always best fired off in off peak on consumer-type accounts. Not only means the network doesn't take strain but also ensures the download isn't shaped. But there is news about this all coming soon. We've taken everyone's feedback about these things over the months and it's now being implemented into something pretty cool.

But we don't care what you use the net for - if you stream, game, download etc. Your choice what you use the unshaped portion for - not up to us to dictate. It also really does change pricing on our end if we have to offer split management of the data to allow what would amount to unshaped on all protocols at all times. There's no difference in cost to us whether you use the data for gaming, streaming, or downloading, so asking us to allow downloads and streaming to operate differently with respect to unshaped allocations is asking us to cover the costs of the data for you for either of the two in addition to what we already do. See the issue with this?

But the symmetrical network opens up a world of opportunities. We can be truly "dynamic" now.
 
MrElementary said:
Also having issues today.

I'm not one to complain. I'm generally content just waiting for it to get fixed on the ISP's side since it's usually something there that needs fixing. But I've been trying to watch some twitch today, which usually runs flawless on medium. Buffering me out the room on low as we speak. So I tried to just stream some series on couchtuner which I've never had an issue with, buffers me dead on 240p to the extent I get to pause it and go watch tv for 20 min to pass the time for it to buffer thoroughly.

I understand if there's issues to be fixed. Just concerned on when that will be. Only been with CW for a month now, never had ADSL before that. So I just want what is payed for.

'tis all.

Good day :)

EDIT: 4mb uncapped package.
Click to expand...

Have you popped on to live chat to talk to a support agent? It's tough to diagnose anything via the forums to be honest, and the guys are a little underworked right now - go get them busy. :D
 
aktor said:
Define large though. If a game update is 9GB, is that large? For the first actual download of the month, it would still kinda suck to have it coming down at 40kbps.
Click to expand...

Let's not beat around the bush here - 9GB is a very big file.
 
It does seem as if the Supersport stream is working a little better now. No change on our side though. Seems the stream is under load on their end, but looking better now - getting HD on our test line now.
 
Crystal Web said:
Testing here and it seems to be all good. There is direct peering on DSTv's content and it isn't ever shaped at all, so if there's an issue it's in all likelihood not on our end. You know my frustration with this over the years, so we were sure to get this one right. Definitely give the stream a refresh or two though.

EDIT: ok I'm seeing the stream not auto-increase to top quality. It's possible there's some strain there on the servers with it being an SA game. No buffering at all here though, and testing on uncontended connection I'm seeing the same thing. Will keep testing on our end for you.
Click to expand...
Thank you.
In one of my later posts I did pin point the problem to be SS related. My stream is definitely throttled/shaped from their side. Tried 3 different ISP's and a different streaming service, but 800kbps it is.
 
Crystal Web said:
It does seem as if the Supersport stream is working a little better now. No change on our side though. Seems the stream is under load on their end, but looking better now - getting HD on our test line now.
Click to expand...
Yes, definitely better now.

Edit:
And back to 600 - 800kbps.
 
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