Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Ok, so then it's no secret that the Fusion uncapped accounts have a unshaped threshold which is dependent on your line speed. This isn't something new. You understood when signing up that the account you chose had an unshaped limit. Had you have chosen the uncapped unshaped account, you would have received an account that is fully unshaped with no cap, no thresholds, like I have.
 
Electric said:
GG Crystal Web, well played.
No thanks.

I'll use my data when I want, I payed for it.
Let me buy more if I use my data.
Don't give me some special scenarios that don't work for everyone anyway.
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You really need to understand the subtle difference between a Cap and a Threshold...

CW never cap your account, ever.
 
None of you are hearing what Electric is saying, and that is that he has never been "unshaped" for the 5 months and only uses 50GB of 100-200GB portion.
 
wingnut771 said:
None of you are hearing what Electric is saying, and that is that he has never been "unshaped" for the 5 months and only uses 50GB of 100-200GB portion.
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Electric said:
GG Crystal Web, well played.
No thanks.

I'll use my data when I want, I payed for it.
Let me buy more if I use my data.
Don't give me some special scenarios that don't work for everyone anyway.
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I am referring to this post:

This post had nothing to do with his previous issue. He is now stating that the 200gb of unshaped data is not good enough. As he says:

"I'll use my data when I want, I paid for it"

"Don't give me some special scenarios..."

He clearly is not happy with getting 200gb unshaped data. Then he should have gone for the uncapped unshaped account and not the standard uncapped accounts.

The fact that there have been issues with his account is another story: it's no secret either that CW have had a lot of unforeseen problems lately. I myself have been very frustrated with CW due to this. If you look a few pages back, I struggled to download a 10mb MP3 mp3 file which took me 15 mins due to the http issues

However, I do not believe CW are intentionally shafting their customers. I do believe they are working very hard to resolve the existing issues.

I have chosen to bite the bullet and give them the benefit of the doubt and see how things pan out.

Electric is not willing to do the same, so I hope he finds another ISP that works for him and hopefully when things improve he will rejoin CW.
 
Electric said:
9GB is not big.

Just the fact that you guys even come in her to address the size of downloads on an unshaped/uncapped portion of his data, is very strange to me.
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Hi,

We were addressing the shaped portion of data. The context of the question was:

Let's say I cross the 200GB "threshold" on the 20th of the month
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Crystal Web, can you please check the PM I sent you yesterday morning? I don't think it's something chat support can answer for me. Thanks!
 
Electric said:
You get a cap on all accounts.
It's a known fact.
CW have even stated the caps.
I had a 200GB cap on my 20Mb line.
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Hi again,

That's the tier 1 allocation. Specifically setup in the data tables to reflect as such from an administrative perspective to allow customers to monitor this portion of data.
 
Electric said:
I was with them for 5 months.
Live chat, support, etc. no luck.
Alternate ISP, 100% line quality all day.

If it take an ISP 5 months to provision an account correctly then I have nothing more to say here.
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I personally spent hours, probably days across all support issues trying to get your specific issues resolved. I still don't know what the problem was with your account and upstream could not provide sufficient answers either. It wasn't even account related - every account we provisioned for you experienced similar issues. Once on an alternate network things were always great for you though - partly what has now informed our decision to split things into a symmetrical network, precisely to address issues such as those you experienced.
 
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I guess I'm mostly curious about the good news that CW said Netflix users can expect - I was hoping it'd be some kind of data allocation :P
Again, don't get me wrong. I've not experienced any ISP that can stream Netflix (and YouTube) as well as CW does, so definite compliments to the chef, there. As to the guys saying I'm being unreasonable - no, you misunderstand. I'm not standing here demanding extra free data. Not at all. Again, for the third time - I'm saying I want to know if there's a way to accommodate both streaming and (much smaller) downloading during the same month, on the two separate networks. I'm not even being negative here, just inquisitive.

To give you an idea, my typical monthly usage would look like this:

Streaming: max 250GB (worst case scenario) on Netflix. Usage is usually around 200GB per month.

Downloading: max 100GB (again, worst case scenario) mostly on Steam, Origin, etc. Not really "linux distros". Usage is usually around 50GB per month only. This includes all non-streaming traffic - browsing, Skype, gaming, downloads, everything.

If you group the two together, you get 250GB average, or 350GB worst case scenario. Both scenarios being above the threshold, hence my questions.
 
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aktor said:
If you group the two together, you get 250GB average, or 350GB worst case scenario. Both scenarios being above the threshold, hence my questions.
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Nothing has changed since yesterday when we discussed this to be honest. There's really no "clever" way of manipulating anything so that we don't get billed for the data you use or the capacity we must provision for you. So in this scenario there is a tier 1 allocation of data, and once depleted the account is shaped, at which time its always best to schedule large downloads for after hours if you want great performance from the download.

But you are right in that running the symmetrical network opens up a world of other opportunities and I like the fact that you're proposing ideas in this regard - we need more of this. But ideas must be within reason, and there is no way to split data up and have only some of it count towards your tier allocation, especially when we're talking about data that is consumed in 100s of gigs per month per customer.
 
Crystal Web said:
Nothing has changed since yesterday when we discussed this to be honest. There's really no "clever" way of manipulating anything so that we don't get billed for the data you use or the capacity we must provision for you. So in this scenario there is a tier 1 allocation of data, and once depleted the account is shaped, at which time its always best to schedule large downloads for after hours if you want great performance from the download.

But you are right in that running the symmetrical network opens up a world of other opportunities and I like the fact that you're proposing ideas in this regard - we need more of this. But ideas must be within reason, and there is no way to split data up and have only some of it count towards your tier allocation, especially when we're talking about data that is consumed in 100s of gigs per month per customer.
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Yip absolutely. I was thinking more along the lines of a threshold per network. For instance network 1 is for streaming and has no threshold (permanently shaped with only realtime services being unshaped), network 2 is for downloading and has a separate 200GB threshold. And the reason this idea came up was because you mentioned doubling the capacity in order to split the networks. This way each customer still ends up with 200GB tier 1 data.

Alternatives would be something like AH's turbocharges - speed up the urgent Steam update once you're shaped. Actually, THAT would be perfect, come to think of it.
 
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aktor said:
Yip absolutely. I was thinking more along the lines of a threshold per network. For instance network 1 is for streaming and has no threshold (permanently shaped with only realtime services being unshaped), network 2 is for downloading and has a separate 200GB threshold. And the reason this idea came up was because you mentioned doubling the capacity in order to split the networks. This way each customer still ends up with 200GB tier 1 data.

Alternatives would be something like AH's turbocharges - speed up the urgent Steam update once you're shaped. Actually, THAT would be perfect, come to think of it.
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Appreciate the feedback. At least one of these ideas is already being implemented. ;)
 
Crystal Web said:
Appreciate the feedback. At least one of these ideas is already being implemented. ;)
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Nice :) Btw, what WAS the good news for Netflix users? Thought it would be SA mirrors or something, but the streaming works damn well as it is at the moment that I'm not even sure that's necessary :P
 
Anyone know how long it takes Telkom to fix a DSLAM? apparently it takes 2 days, from the call center agent, just wanted to know if it could be fixed quicker? :)
 
aktor said:
Nice :) Btw, what WAS the good news for Netflix users? Thought it would be SA mirrors or something, but the streaming works damn well as it is at the moment that I'm not even sure that's necessary :P
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Ja, was also wondering what this planned announcement was and also what the announcement in Jan is going to be...


hints CW....
 
Gatsby said:
Ja, was also wondering what this planned announcement was and also what the announcement in Jan is going to be...


hints CW....
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Did you not receive the email sent to customers? If not please PM me your details.

The Netflix changes happened quietly behind the scenes, and we thought it best to not announce this having watched the balls-up our red cousins made with their own strategy to announce new things while there remained a network problem.
 
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