Official Crystal Web ADSL performance feedback thread Part 2...

[Gatecrasher]

The buffering on SD is back. It is really disappointing. SS has streamed on CW in HD all month. It only seems to have deteriorated since I hit 200gb usage for the month. But as I understand it, the shaping on the account should not affect live streaming. But it seems that it does.

 

[Necuno]

The buffering on SD is back. It is really disappointing. SS has streamed on CW in HD all month. It only seems to have deteriorated since I hit 200gb usage for the month. But as I understand it, the shaping on the account should not affect live streaming. But it seems that it does.

Tell CW about this?

 

[Gatecrasher]

Tell CW about this?

Speaking to live support. Horrible buffering in poor definition continues.

 

[Gatecrasher]

Speaking to live support. Horrible buffering in poor definition continues.

Blaming Telkom. Yeah, right.

Pathping on CrystalWeb

Tracing route to [url]www.supersport.com[/url] [197.80.203.136] over a maximum of 30 hops:
  0  PC
  1  Router
  2  105.233.162.1
  3  196.6.121.38
  4  mweb-2.cinx.net.za [196.223.22.25]
  5  tengig-0-0-0-1-cpt-p-2.mweb.co.za [197.84.7.34]
  6  tengig-0-7-0-1-vic-p-1.mweb.co.za [197.84.4.47]
  7  tengig-0-0-0-0-101-vic-pe-1.mweb.co.za [197.80.7.9]
  8  tengig0-0-0-0.mca-pe-1.mweb.co.za [197.80.4.37]
  9  197-80-96-30.jhb.mweb.co.za [197.80.96.30]
 10  197-80-206-100.jhb.mweb.co.za [197.80.206.100]
 11  197-80-203-5.jhb.mweb.co.za [197.80.203.5]
 12     *        *        *
Computing statistics for 275 seconds...
            Source to Here   This Node/Link Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           PC
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  Router
                                0/ 100 =  0%   |
  2   35ms     0/ 100 =  0%     0/ 100 =  0%  105.233.162.1
                                0/ 100 =  0%   |
  3   33ms     0/ 100 =  0%     0/ 100 =  0%  196.6.121.38
                                0/ 100 =  0%   |
  4   35ms     2/ 100 =  2%     2/ 100 =  2%  mweb-2.cinx.net.za [196.223.22.25]
                                0/ 100 =  0%   |
  5   44ms     1/ 100 =  1%     1/ 100 =  1%  tengig-0-0-0-1-cpt-p-2.mweb.co.za[197.84.7.34]
                                0/ 100 =  0%   |
  6   63ms     1/ 100 =  1%     1/ 100 =  1%  tengig-0-7-0-1-vic-p-1.mweb.co.za[197.84.4.47]
                                0/ 100 =  0%   |
  7   58ms     1/ 100 =  1%     1/ 100 =  1%  tengig-0-0-0-0-101-vic-pe-1.mweb.co.za [197.80.7.9]
                                0/ 100 =  0%   |
  8   50ms     0/ 100 =  0%     0/ 100 =  0%  tengig0-0-0-0.mca-pe-1.mweb.co.za[197.80.4.37]
                                0/ 100 =  0%   |
  9   66ms     1/ 100 =  1%     1/ 100 =  1%  197-80-96-30.jhb.mweb.co.za [197.80.96.30]
                                0/ 100 =  0%   |
 10   49ms     0/ 100 =  0%     0/ 100 =  0%  197-80-206-100.jhb.mweb.co.za [197.80.206.100]
                              100/ 100 =100%   |
 11  ---     100/ 100 =100%     0/ 100 =  0%  197-80-203-5.jhb.mweb.co.za [197.80.203.5]

Trace complete.

The same pathping on WebAfrica

Tracing route to www.supersport.com [197.80.252.136]
over a maximum of 30 hops:
  0 PC
  1  Router
  2  196-210-145-129.dynamic.isadsl.co.za [196.210.145.129]
  3  vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
  4  196.35.115.136
  5  168.209.6.13
  6  168.209.6.131
  7  mweb-2.cinx.net.za [196.223.22.25]
  8  tengig-0-0-0-1-cpt-p-2.mweb.co.za [197.84.7.34]
  9  tengig-0-7-0-1-vic-p-1.mweb.co.za [197.84.4.47]
 10  tengig-0-0-2-0-101-vic-tr-1.mweb.co.za [197.80.7.4]
 11  197-80-96-38.jhb.mweb.co.za [197.80.96.38]
 12  197-80-255-130.jhb.mweb.co.za [197.80.255.130]
 13  197-80-252-5.jhb.mweb.co.za [197.80.252.5]
 14     *        *        *
Computing statistics for 325 seconds...
            Source to Here   This Node/Link Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           PC
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  Router
                                0/ 100 =  0%   |
  2   21ms     0/ 100 =  0%     0/ 100 =  0%  196-210-145-129.dynamic.isadsl.co.za [196.210.145.129]
                                0/ 100 =  0%   |
  3   30ms     0/ 100 =  0%     0/ 100 =  0%  vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
                                0/ 100 =  0%   |
  4   37ms     0/ 100 =  0%     0/ 100 =  0%  196.35.115.136
                                0/ 100 =  0%   |
  5   29ms     0/ 100 =  0%     0/ 100 =  0%  168.209.6.13
                                0/ 100 =  0%   |
  6   28ms     0/ 100 =  0%     0/ 100 =  0%  168.209.6.131
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  mweb-2.cinx.net.za [196.223.22.25]

                                0/ 100 =  0%   |
  8   32ms     0/ 100 =  0%     0/ 100 =  0%  tengig-0-0-0-1-cpt-p-2.mweb.co.za[197.84.7.34]
                                0/ 100 =  0%   |
  9   62ms     0/ 100 =  0%     0/ 100 =  0%  tengig-0-7-0-1-vic-p-1.mweb.co.za[197.84.4.47]
                                0/ 100 =  0%   |
 10   59ms     0/ 100 =  0%     0/ 100 =  0%  tengig-0-0-2-0-101-vic-tr-1.mweb.co.za [197.80.7.4]
                                0/ 100 =  0%   |
 11   56ms     0/ 100 =  0%     0/ 100 =  0%  197-80-96-38.jhb.mweb.co.za [197.80.96.38]
                                0/ 100 =  0%   |
 12   53ms     0/ 100 =  0%     0/ 100 =  0%  197-80-255-130.jhb.mweb.co.za [197.80.255.130]
                                0/ 100 =  0%   |
 13   48ms     0/ 100 =  0%     0/ 100 =  0%  197-80-252-5.jhb.mweb.co.za [197.80.252.5]

Trace complete.

On CW, SD and constant buffering. On WA, flawless HD.

 

[saa044]

I think you're going to be pleasantly surprised when the new site launches with all of our products and services. What you guys have seen so far is just a teaser

I want to say 2mbps uncapped 3G @ R499 a month? That would be AWESOME.

 

[Gatecrasher]

Well, I don't know what happened. Now streaming in glorious HD.

 

[Necuno]

View attachment 161283

 

[Gatecrasher]

With perfect HD streaming, I did another pathping. It is barely indistinguishable from the first one i did while buffering horribly in SD.

Tracing route to www.supersport.com [197.80.203.136]
over a maximum of 30 hops:
  0  PC
  1  Router
  2  105.233.162.1
  3  196.6.121.38
  4  mweb-2.cinx.net.za [196.223.22.25]
  5  tengig-0-0-0-1-cpt-p-2.mweb.co.za [197.84.7.34]
  6  tengig-0-7-0-1-vic-p-1.mweb.co.za [197.84.4.47]
  7  tengig-0-0-0-0-101-vic-pe-1.mweb.co.za [197.80.7.9]
  8  tengig0-0-0-0.mca-pe-1.mweb.co.za [197.80.4.37]
  9  197-80-96-30.jhb.mweb.co.za [197.80.96.30]
 10  197-80-206-100.jhb.mweb.co.za [197.80.206.100]
 11  197-80-203-5.jhb.mweb.co.za [197.80.203.5]
 12     *        *        *
Computing statistics for 275 seconds...
            Source to Here   This Node/Link Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           PC
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  Router
                                0/ 100 =  0%   |
  2   35ms     0/ 100 =  0%     0/ 100 =  0%  105.233.162.1
                                0/ 100 =  0%   |
  3   36ms     0/ 100 =  0%     0/ 100 =  0%  196.6.121.38
                                0/ 100 =  0%   |
  4   35ms     0/ 100 =  0%     0/ 100 =  0%  mweb-2.cinx.net.za [196.223.22.25]

                                0/ 100 =  0%   |
  5   44ms     0/ 100 =  0%     0/ 100 =  0%  tengig-0-0-0-1-cpt-p-2.mweb.co.za[197.84.7.34]
                                0/ 100 =  0%   |
  6   62ms     0/ 100 =  0%     0/ 100 =  0%  tengig-0-7-0-1-vic-p-1.mweb.co.za[197.84.4.47]
                                0/ 100 =  0%   |
  7   59ms     1/ 100 =  1%     1/ 100 =  1%  tengig-0-0-0-0-101-vic-pe-1.mweb.co.za [197.80.7.9]
                                0/ 100 =  0%   |
  8   53ms     1/ 100 =  1%     1/ 100 =  1%  tengig0-0-0-0.mca-pe-1.mweb.co.za[197.80.4.37]
                                0/ 100 =  0%   |
  9   66ms     0/ 100 =  0%     0/ 100 =  0%  197-80-96-30.jhb.mweb.co.za [197.80.96.30]
                                0/ 100 =  0%   |
 10   50ms     0/ 100 =  0%     0/ 100 =  0%  197-80-206-100.jhb.mweb.co.za [197.80.206.100]
                              100/ 100 =100%   |
 11  ---     100/ 100 =100%     0/ 100 =  0%  197-80-203-5.jhb.mweb.co.za [197.80.203.5]

Trace complete.

 

[saa044]

WP - 19, Lions - 16, I am HAPPY.

 

[zll]

So I've got no traffic going through on my CW account. Anyone else?

 

[Neo_X]

So I've got no traffic going through on my CW account. Anyone else?

yup same here. from about 5am. Tracert stops after first hop

Tracing route to 8.8.8.8 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 6 ms 7 ms 212.212.212.1
3 * * * Request timed out.

 

[zll]

yup same here. from about 5am. Tracert stops after first hop

Ugh. Well, streaming will have to wait then. Logged a ticket with support.

 

[Necuno]

So I've got no traffic going through on my CW account. Anyone else?

yup same here. from about 5am. Tracert stops after first hop

Fine here, contact support?

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1 
  2     7 ms     6 ms     5 ms  105.233.14.1 
  3     8 ms     8 ms     8 ms  196.6.121.198 
  4    64 ms    66 ms    65 ms  72.14.220.38 
  5   195 ms   184 ms   192 ms  66.249.95.8 
  6   202 ms   193 ms   183 ms  209.85.253.196 
  7   192 ms   191 ms   189 ms  72.14.242.220 
  8   186 ms   186 ms   188 ms  216.239.47.75 
  9     *        *        *     Request timed out.
 10   187 ms   188 ms   188 ms  google-public-dns-a.google.com [8.8.8.8] 
Trace complete.

 

[OMB]

So I've got no traffic going through on my CW account. Anyone else?

Apparently mine's been dead since yesterday, but I'm away and can't check anything

 

[zll]

Official word from support is that there's a problem with the shaper. I have to use a new login until the end of the month.

 

[Gatecrasher]

Supersport streaming is dogpoo again. This is getting tiresome. Fix that shaper.

 

[zll]

How's everyone's P2P? I got a new account but I can't get anything off bittorrent. Every tracker I try to connect to times out. Obviously don't have this issue on other ISPs.

 

[Gatecrasher]

How's everyone's P2P? I got a new account but I can't get anything off bittorrent. Every tracker I try to connect to times out. Obviously don't have this issue on other ISPs.

I don't know what's going on. Maybe OpenWeb have bought them out. Unfortunately all of this has happened after the 19th and too late to cancel November. The only thing working well at the moment is Ookla speed tests.

 

[Gatecrasher]

When I stop the Supersport stream for a while and restart, it starts off well, bursting to 7Mb/s. But after a few minutes, it seems to get throttled to under 1Mb/s. Yesterday, this only stopped happening after 6pm, and then it was fine. It certainly looks like the shaper is not working as it should.

 

[saa044]

Does anyone know of a software that can take a stream URL and turn that 1 connection stream into a multi connection stream? The main problem with sites like nowvideo and novamov is that they only push a 1 connection stream to you, but as soon as you paste that stream on IDM it downloads the movie via 8 connections.