Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Crystal Web said:
It will burst up and down. Please don't be alarmed when you see it drop down occasionally - it will burst up again.

You won't be able to saturate a line at full speed on download protocols at any time of day. That would essentially be an unshaped account. I am however going to deploy some changes to the network make-up over the next two or three days to give some higher priorities to consumer uncapped accounts during the day.
Click to expand...

Regarding the first statement:
It will burst up and down. Please don't be alarmed when you see it drop down occasionally - it will burst up again.

You won't be able to saturate a line at full speed
Click to expand...
I can confirm that I can't get line speed. Did not see much bursting. Went from 5 - 12 with NZB and 9 - 20KB with the torrent, but always returned to the lower figure very quickly. Saw no bursting on http, in fact it decreased slowly over time.

This is what I did:
I just started a download - GeForce driver with a download manager. - max 270KB/s
After a few minutes I started a NZB download - 5KB/s
Then started a torrent - mostly hovered at 9KB/s, but went up to 40KB/s (The driver download speed dropped to 216KB/s
Started a Youtube clip in glorious 240p

During all this time the combined download speed never went above 310KB/s.


Second statement:

You won't be able to saturate a line at full speed on download protocols at any time of day.
Click to expand...
Does this literally mean any time in a 24 hour period, if not, what are the hours?

Edit :
Posting this from a backup account.
What is up with this connection dropping every now and then?
Happened last night and about 3 times this morning?
 
Last edited:
Hectic said:
Regarding the first statement:

I can confirm that I can't get line speed. Did not see much bursting. Went from 5 - 12 with NZB and 9 - 20KB with the torrent, but always returned to the lower figure very quickly. Saw no bursting on http, in fact it decreased slowly over time.

This is what I did:
I just started a download - GeForce driver with a download manager. - max 270KB/s
After a few minutes I started a NZB download - 5KB/s
Then started a torrent - mostly hovered at 9KB/s, but went up to 40KB/s (The driver download speed dropped to 216KB/s
Started a Youtube clip in glorious 240p

During all this time the combined download speed never went above 310KB/s.


Second statement:


Does this literally mean any time in a 24 hour period, if not, what are the hours?

Edit :
Posting this from a backup account.
What is up with this connection dropping every now and then?
Happened last night and about 3 times this morning?
Click to expand...

If the network is in peak (which it is) and you download multiple files, it will give priority to the driver download over torrents and nntp. Making some changes here to the profiles over the coming days though. But you were then downloading drivers, torrents, NNTP, and watching YouTube - it may take a minute or so for the priority profile to kick in 100% there. To be honest, no uncapped account is designed to be saturated at all times. Not a single one, and not from any ISP.

Does this literally mean any time in a 24 hour period, if not, what hours?
Click to expand...

It means during peak times (8am office hours to 11pm Netflix-time [which is actually the biggest consumer of bandwidth now]) downloads will contend and will burst to the fastest speeds we can give it. We're not introducing set times of day when you can do x and can't do y, for example. So there's compromise to be had here. There are a few options here: set times for shaping on set limits (like 8% of speed except from midnight like other ISPs); star based system; throttling; or dynamic as it is where it can burst to higher speeds. We will be releasing new products over the coming weeks if you prefer not to opt for dynamic shaping. But if I look at what you're mentioning, you attained three quarters of line speed during office hours on a consumer uncapped account downloading torrents, nntp, drivers, and streaming.

I am open to suggestions here. So I very much welcome any feedback and suggestions.
 
Crystal Web said:
If the network is in peak (which it is) and you download multiple files, it will give priority to the driver download over torrents and nntp. Making some changes here to the profiles over the coming days though. But you were then downloading drivers, torrents, NNTP, and watching YouTube - it may take a minute or so for the priority profile to kick in 100% there. To be honest, no uncapped account is designed to be saturated at all times. Not a single one, and not from any ISP.



It means during peak times (8am office hours to 11pm Netflix-time [which is actually the biggest consumer of bandwidth now]) downloads will contend and will burst to the fastest speeds we can give it. We're not introducing set times of day when you can do x and can't do y, for example. So there's compromise to be had here. There are a few options here: set times for shaping on set limits (like 8% of speed except from midnight like other ISPs); star based system; throttling; or dynamic as it is where it can burst to higher speeds. We will be releasing new products over the coming weeks if you prefer not to opt for dynamic shaping. But if I look at what you're mentioning, you attained three quarters of line speed during office hours on a consumer uncapped account downloading torrents, nntp, drivers, and streaming.

I am open to suggestions here. So I very much welcome any feedback and suggestions.
Click to expand...
Thank you for the response.

Was just a test with some feedback and and I don't normally run the line in that way. Not sure what to make of these changes and how much it will impact me, so no suggestions , yet.
Will see how it goes in the next two weeks or so.

I gave about 3 minutes for each method to run, before I started the next form of download.
 
Hectic said:
Edit :
Posting this from a backup account.
What is up with this connection dropping every now and then?
Happened last night and about 3 times this morning?
Click to expand...

No disconnect calls from our servers sent.

Also remember I do not have a reconciliation list of forum names to accounts so you always need to ask support or PM me your details if you want me to check something specific out for you. :)
 
Crystal Web said:
No disconnect calls from our servers sent.

Also remember I do not have a reconciliation list of forum names to accounts so you always need to ask support or PM me your details if you want me to check something specific out for you. :)
Click to expand...

Hmmm, not sure what is going on then, because my other accounts can connect when CW fails.

Will scratch around.
If I can't find the problem I will hop onto Live Chat.
 
Crystal Web said:
We may pose the question to you guys as to what you'd prefer. Optimally we'd prefer cheaper (slightly shaped) capped accounts with bonus night data and rollover. What do you think?
Click to expand...
As long as the "slightly shaped" does not shape streaming, then that's ok with me.

Do capped accounts get priority over uncapped accounts if there is contention (assuming the same protocol)?
 
Curious how the shaping works. I have an NNTP download going, which started at 2.2MB/sec and has now been (I assume) shaped down to 880K/sec. Have no problem with this as it's during office hours, though that seems like some heavy shaping, but that's besides the point. The problem I'm having is that everything else seems to be "shaped" too, while the download is going. General browsing speed is slow, Youtube takes forever and buffers often. I switch the NNTP download off, all is well a short while after. Back on, same symptoms. Is the whole account shaped when you detect one of the deprioritised protocols, or what?
 
Seeyou said:
Curious how the shaping works. I have an NNTP download going, which started at 2.2MB/sec and has now been (I assume) shaped down to 880K/sec. Have no problem with this as it's during office hours, though that seems like some heavy shaping, but that's besides the point. The problem I'm having is that everything else seems to be "shaped" too, while the download is going. General browsing speed is slow, Youtube takes forever and buffers often. I switch the NNTP download off, all is well a short while after. Back on, same symptoms. Is the whole account shaped when you detect one of the deprioritised protocols, or what?
Click to expand...

The account isn't shaped when other protocols are detected. Only the download is shaped - your other services won't/shouldn't be affected. If you are seeing this and it's consistent, let us know on support (please guys - talk to support - they investigate and collate this info into reports for us to use afterwards).
 
Are the Telkom issues still present for the rest of the EC/WC guys? I noticed a decline around 9pm, but this morning around 8am NNTP was flying. I've just been home and rechecked and browsing is basically impossible with NNTP sitting between 0kb/s and 5kb/s
 
Looks like there may be an issue in the Cape again with Telkom. Looking into it now.
 
Confirmed - there is another general Telkom issue affecting numerous regions at the moment.
 
Crystal Web said:
Unshaped. But we have not released capped on the new network just yet (existing customers were moved though).

We may pose the question to you guys as to what you'd prefer. Optimally we'd prefer cheaper (slightly shaped) capped accounts with bonus night data and rollover. What do you think?
Click to expand...

I am getting shaped on my capped account right now. Speed will drop to around 200 and then burst up again.
 
Crystal Web said:
Unshaped. But we have not released capped on the new network just yet (existing customers were moved though).

We may pose the question to you guys as to what you'd prefer. Optimally we'd prefer cheaper (slightly shaped) capped accounts with bonus night data and rollover. What do you think?
Click to expand...

My preference for capped is:
Unshaped, No bonus night data, infinite rollover (like Vox)

Bonus midnight data stuff just annoys me personally. The whole reason I choose capped is because I want to download what I want when I want.
 
Soulcode said:
My preference for capped is:
Unshaped, No bonus night data, infinite rollover (like Vox)

Bonus midnight data stuff just annoys me personally. The whole reason I choose capped is because I want to download what I want when I want.
Click to expand...

+1
 
CW, I still have that CW news server issue and I would like a question answered, please?

That 2 long posts kinda make sense, but it does not give enough info to determine if the issue is a CW network problem or a NNTP provider problem.

Can I PM or email you?
 
Soulcode said:
My preference for capped is:
Unshaped, No bonus night data, infinite rollover (like Vox)

Bonus midnight data stuff just annoys me personally. The whole reason I choose capped is because I want to download what I want when I want.
Click to expand...

I think it has it's place in the market. I for one like night data as I am not at home during the day. Most of my downloading happens after midnight. If I can get it for less, then why not.
 
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