Are you satisfied with your Crystal Web account?


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Crystal Web

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If I run out of data on the 120GB offering, what does additional data cost?

Best is to upgrade to the higher package, alternatively the topups are R19/GB, so changing package works out cheaper. :)
 

Crystal Web

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Support status: please note that support will be offline from midnight tonight until 8am tomorrow due to maintenance and new system deployments.

Over the past few weeks we've had just about zero queries or support tickets submitted during this time so I'm hoping this won't prove to be much of an inconvenience for anyone.

Just as a quick feedback poll: how would you feel about support offered until midnight only and 24 hours only when required? Just a question for now - not a plan at all.
 

Crystal Web

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Can you explain to me why when I cancelled my Telkom ISP on Friday, I went to WebAfrica and not you buggers? Useless Fanie, is useless. :D

I cannot. Not for the life of me.

I saw that and was quite disappointed in fact. Was wondering what we'd done wrong. :D

Your profile is active on our side from the summer promo, so it will take a sec to get you back up and running again. :)
 
Joined
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I cannot. Not for the life of me.

I saw that and was quite disappointed in fact. Was wondering what we'd done wrong. :D

Your profile is active on our side from the summer promo, so it will take a sec to get you back up and running again. :)

On the line with their livechat now... going like talking to a rock at the moment. as soon as I can get out of that, I'll come over to the grass is greener side. 10mb uncapped vir pappa asb. Will let you know a.s.a.p.
 

Crystal Web

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On the line with their livechat now... going like talking to a rock at the moment. as soon as I can get out of that, I'll come over to the grass is greener side. 10mb uncapped vir pappa asb. Will let you know a.s.a.p.

Some stats for you for the past month's chats:

Chat served time.jpg
 

Phinix

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Jun 18, 2010
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Just as a quick feedback poll: how would you feel about support offered until midnight only and 24 hours only when required? Just a question for now - not a plan at all.

I wouldn't mind as long as there was a way to get hold of someone for those "Everything is dead and I have no internet!" moments.
 
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16% more than 1 minute? Shame on you! Shame! :D :D

So yeh, service have moved up quite a bit in priority for me. Finding itself in a tidy position 1 at this moment.
 

Crystal Web

Crystal Web representative
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May 24, 2014
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3,978
16% more than 1 minute? Shame on you! Shame! :D :D

So yeh, service have moved up quite a bit in priority for me. Finding itself in a tidy position 1 at this moment.

Getting better though. 100% satisfaction ratings for chats over the last 7 days and longest wait time on average by one agent is 1 minute. Averaging between 30s to 50s for all other agents. Average reply time is 30 seconds. :)
 

Gboss

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Nov 16, 2012
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CW 4MB UC - zero issues + very happy
Currently burnt through 40gigs without a hiccup.

CW is my kinda internet :D

EDIT: There is just one problem, can be a major depends on your outook, this thread is too damn quiet!
 

Gboss

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Nov 16, 2012
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A bit off topic maybe but I trust my fellow CW mates opinions.

Galaxy S6 or HTC M9?

Plz don't even mention iPhone 6/6+, if can't be ROM'd I can't be bothered :p
 

DJ...

Banned
Joined
Jan 24, 2007
Messages
70,287
CW 4MB UC - zero issues + very happy
Currently burnt through 40gigs without a hiccup.

CW is my kinda internet :D

EDIT: There is just one problem, can be a major depends on your outook, this thread is too damn quiet!
It is very quiet. Feedback is minimal when things are great.
 

snail112

Expert Member
Joined
Apr 18, 2007
Messages
1,671
CW 4MB UC - zero issues + very happy
Currently burnt through 40gigs without a hiccup.

CW is my kinda internet :D

EDIT: There is just one problem, can be a major depends on your outook, this thread is too damn quiet!

It is very quiet. Feedback is minimal when things are great.

I am just too busy these past few weeks. I don't have enough time to game anymore and the nntp download queue is a bit too empty to my liking.....

I had a hick up the other day (or maybe a week or two ago, can't remember), but with a router power cycle of 10 min off it was sorted.


...... now if it is not for the download shaper that is annoying me sometimes:whistling:, there is nothing else to complain about.
 
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