Are you satisfied with your Crystal Web account?


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Dubes

Expert Member
Joined
Feb 19, 2013
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Sad to say, but I cancelled with CW after being with them since last year June. Have a few reasons for cancelling, but on the whole service was excellent, the internet was decent and my overall experience was fairly positive...

I too am no longer a client after being with them since June last year. Coming from OpenWeb my expectations weren't very high, being a new ISP and all but after some ups and lots of downs I can safely say being with Crystal Web was possibly the best experience I've ever had. I got so used to the great support and exceptional response time I don't see myself fitting in with any other ISP for a while. Overall I left on a positive note and wish the team good luck for the future. Hope I'll be drawn back soon again as I'll definitely be keeping a close eye on this thread and the website.

I'm late into this and haven't read the whole thread but I'm confused by these two posts. Care to explain why you'd leave an ISP that was so great on all fronts?
 

slvR

Expert Member
Joined
Jan 10, 2014
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3,502
I'm late into this and haven't read the whole thread but I'm confused by these two posts. Care to explain why you'd leave an ISP that was so great on all fronts?

Joined back after realizing leaving was a mistake :)

Crystal Web is best ISP ZA
 

User4456

Well-Known Member
Joined
Nov 13, 2008
Messages
412
When this is detected on the account, the backend will immediately prioritise the gaming packets to try to prevent the stream from affecting your gaming latency. So far so good. But because streaming takes high priority it can pull your full line speed, and on DSL technology this can cause latency spikes before it hits our network. Say, Netflix for example, where it may attempt to stream in HD with a solid 4Mbps connection, and ends up consuming the full bandwidth available on your line. We can try on our end to prioritise these packets dynamically which is what happens, however there's no accounting for what it does on the Telkom line itself before it reaches our network. We always recommend applying some basic QoS on your router if it supports it, to try to avoid these sorts of issues. :)

Thank you so much for this explanation! Who can I PM to help me configure my router? (It definitely supports QoS but it's confusing to me:confused:)
 

Crystal Web

Crystal Web representative
Company Rep
Joined
May 24, 2014
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3,978
Thank you so much for this explanation! Who can I PM to help me configure my router? (It definitely supports QoS but it's confusing to me:confused:)

That's something that the mybroadband forum members can assist with. We prefer not to get involved in the QoS aspect on routers as we end up becoming responsible for changes and reconfigs, and that's more of an IT outsourcing function than ISP support. But the guys on mybroadband are usually very clued up and willing to assist with these sorts of things.
 

km2

Expert Member
Joined
Jun 9, 2007
Messages
1,253
I saw in earlier posts people talking about League of Legends packet loss on Crystal Web. Has that all been resolved? From my (day time) test Web Africa gives no packet loss, but much higher pings, while Afrihost loses packets but has low pings.

Can anyone say what CW is like in the day?
 

Mypro-D

Expert Member
Joined
Feb 27, 2007
Messages
1,539
Ghost you know this stuff.
My Stats are alright correct? I shouldn't have issues etc?

1.jpg

Good Eve BTW! :D
 

ghostR

Executive Member
Joined
Feb 11, 2015
Messages
6,121
Uhm, Your snr is terrible, With 4db Atten you Should be getting about 25 - 30db SNR.
 

Mypro-D

Expert Member
Joined
Feb 27, 2007
Messages
1,539
Oh Deary Ducks

Good thing I'm on a Mini Dslam then, cant get anything more than 4 megs :crying:
 
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