Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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sybertiger

Expert Member
Joined
Apr 25, 2012
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2,380
hi,CW,u guys ever gonna offer 8/6mbps?

as my line is down the crapper and telkom dont want to fix it

usaly every year around april,i change isp's

and thinking of making you my isp of 2015/2016

but R800pm for a 10mb,seems tomuch ,if i was still on full 10mb it would of not been a prob
but now it seems like a waist

im looking for great streaming,TY,p2p everystream u can think of,some downloads,

think CW will do the job
 
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Crystal Web

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We do offer a 7Mbps uncapped account - it will be live on the new website this week, but our live chat support will be able to assist to get it setup in the interim. :)
 
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Crystal Web

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Manemarak said:
FF here in Ubuntu. As I said to the support agent its propably something to do with FF it self or something I tinkered :D
Click to expand...

It's cross browser and OS compatible, so should be no issues with the chat box. It does rely on Javascript though, so check there first I'd say, as well as browser security settings.
 
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Crystal Web

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DTBA said:
I have a buddy getting 2meg line this weak and he is looking for capped package. Is the 120 Gigs+ the smallest one? Only one I can find on the website
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We also offer a 90GB product as well - the guys on live chat can assist with this until the new site launches later this week. :)
 
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Crystal Web

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zolly said:
This is uncapped, but I switched to my WA 1 gig account and same story so clearly IS having a hiccup.
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Unlikely as I can't see the same here routing over the same PoPs.

Can you drop me a winmtr test to the game server in question?
 
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zolly

Executive Member
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Sep 1, 2005
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Crystal Web said:
Unlikely as I can't see the same here routing over the same PoPs.

Can you drop me a winmtr test to the game server in question?
Click to expand...

I'm really not sure how to do that. Also pretty sure that I can't test any of the LoL servers except ingame. Will check it now and see how things are (been using my AH account to game while I'm sick).
 
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zolly

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Sep 1, 2005
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Crystal Web said:
Unlikely as I can't see the same here routing over the same PoPs.

Can you drop me a winmtr test to the game server in question?
Click to expand...

Did a quick custom game and ping was better but still high.

The thing is their EU datacenter is in Amsterdam now and ping is slightly variable (170ms to 210ms) depending on the server you get connected to. Recently I've been getting 250+ ping with CW. Switching over to WA sometimes fixes this problem, but sometimes doesn't. Switching over to a completely different backbone fixes it every time.

The best I can do is provide screenshots. First one CW, second one AH.

NVM. I uploaded these to imgur. Ping is in top right.

http://i.imgur.com/ztiuMpf.jpg

http://i.imgur.com/I9Z5krH.jpg
 

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Crystal Web

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zolly said:
I'm really not sure how to do that. Also pretty sure that I can't test any of the LoL servers except ingame. Will check it now and see how things are (been using my AH account to game while I'm sick).
Click to expand...

Download winmtr and set the host to the gaming server, or one of the gaming provider's primary servers (like eu.battle.net) and run the test for a minute or so. Then PM me the results and I'll add it to a ticket for you to investigate.

Can't say I can replicate it on my side though, so we'll need to see some data to work with in the winmtr results.
 
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zolly

Executive Member
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Sep 1, 2005
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Crystal Web said:
Download winmtr and set the host to the gaming server, or one of the gaming provider's primary servers (like eu.battle.net) and run the test for a minute or so. Then PM me the results and I'll add it to a ticket for you to investigate.

Can't say I can replicate it on my side though, so we'll need to see some data to work with in the winmtr results.
Click to expand...

Ok. I'll see if I can work this out.
 
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Manemarak

Well-Known Member
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Jan 7, 2015
Messages
156
Telkom seems to have totally ****ed it up.

It boggles the mind, all that they should have done was:

1) See why I get regraded every few days
2) Set my profile back to what it was

Not reinvent the wheel.
 
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