Are you satisfied with your Crystal Web account?


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kodi is software installed on a customers computing device

my setup at home has kodi reading off an external HDD more than anything else. Individual streaming services are plugged in to kodi and pick up their content in accordance with the means by which that streaming service works. Most streaming services are "proper" streaming services and kodi is awesome at getting the streaming services running on an entertainment system. Some services use weird and wonderful (often not so wonderful) ways of doing things and if so then yes you could have p2p traffic.

Is there any way of testing how much streamed content reflects as P2P? This could potentially make or break home basic uncapped accounts if clients are under the impression its all going through normal streaming.
 
Hi techead,

You can read more about our different products on our FAQ Page - http://crystalweb.co.za/faq.php

The user whom I believe you are referring to, Chose a Home Uncapped Basic account meant for entry level internet users which is where the problem comes in. Our Home Uncapped Premium is better suited for downloaders, as advertised under the Home Premium FAQ and Respective Product Page.

If you have any further questions, Please direct them at our Live Chat or email support channels who can give you an answer immediately, as we man these forums as and when we can and are not always available for immediate comment.

Shaping is applied to download protocols in peak hours, and unshaped thereafter

That is taken from your Company website, under the Product page for Home Uncapped Basic. I dont know what kind of game you are trying to play here, but can you not see that this description is somewhat misleading? :confused:

You are telling people reading it that after-hours is unshaped (mostly, network usage might shift that to shaped, fair enough.) What are people going to do after-hours? Sit and watch Streaming TV at 3am in the morning? Most probably not, they are going to schedule downloads of course.

Add this to the fact that you got a product that you claim is managed by IS, which carries the star rating system, which we all know for a fact is NOT impacted from 00h01 to 05h59 (on the same safe).

No wonder you have people coming on here and blowing a gasket, and quite honestly I dont blame them. If you want people to stop moaning about downloading on your Home Uncapped Basic then the answer is quite simply really,

Fix your product page descriptions. They are grossly misleading.
 
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That is taken from your Company website, under the Product page for Home Uncapped Basic. I dont know what kind of game you are trying to play here, but can you not see that this description is somewhat misleading? :confused:

You are telling people reading it that after-hours is unshaped (mostly, network usage might shift that to shaped, fair enough.) What are people going to do after-hours? Sit and watch Streaming TV at 3am in the morning? Most probably not, they are going to schedule downloads of course.

Add this to the fact that you got a product that you claim is managed by IS, which carries the star rating system, which we all know for a fact is NOT impacted from 00h01 to 05h59 (on the same safe).

No wonder you have people coming on here and blowing a gasket, and quite honestly I dont blame them. If you want people to stop moaning about downloading on your Home Uncapped Basic then the answer is quite simply really,

Fix your product page descriptions. They are grossly misleading.

Please, misinformation is the new information.
 
Try Kodi/XBMC for streaming movies and series.

http://kodi.tv

Does Kodi not just use p2p?

Depends on the source, some plugin sources use p2p.
I use the Project FreeTV plugin and the sources are mostly fileshare sites like 180upload, tusfiles, hugefiles etc
No issues with that plugin except sometimes you will have to keep trying a different stream source as some are taken down, probably because of DCMA takedowns.
 
Try Kodi/XBMC for streaming movies and series.

http://kodi.tv

Is there any way of testing how much streamed content reflects as P2P? This could potentially make or break home basic uncapped accounts if clients are under the impression its all going through normal streaming.

I don't know how to check if the source is p2p but if you install popcorntime, be prepared to be shaped, HARD on Home Basic Uncapped.
I just kicked off a torrent and I'm getting about between 200-250, so roughly half line speed.
By my guess I could probably stream between 360p and 480p without buffer at that rate.

I'm on 4mbps Home Premium, current usage is around 130gigs.

test torrent.jpg
 
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Depends on the source, some plugin sources use p2p.
I use the Project FreeTV plugin and the sources are mostly fileshare sites like 180upload, tusfiles, hugefiles etc
No issues with that plugin except sometimes you will have to keep trying a different stream source as some are taken down, probably because of DCMA takedowns.

Cartoon HD was the best sadly most of the links don't work any more.
 
That is taken from your Company website, under the Product page for Home Uncapped Basic. I dont know what kind of game you are trying to play here, but can you not see that this description is somewhat misleading? :confused:

You are telling people reading it that after-hours is unshaped (mostly, network usage might shift that to shaped, fair enough.) What are people going to do after-hours? Sit and watch Streaming TV at 3am in the morning? Most probably not, they are going to schedule downloads of course.

Add this to the fact that you got a product that you claim is managed by IS, which carries the star rating system, which we all know for a fact is NOT impacted from 00h01 to 05h59 (on the same safe).

No wonder you have people coming on here and blowing a gasket, and quite honestly I dont blame them. If you want people to stop moaning about downloading on your Home Uncapped Basic then the answer is quite simply really,

Fix your product page descriptions. They are grossly misleading.

We truly believe that our Advertising and Product Descriptions/FAQ page is one of the most, if not the most transparent in the current market.

As discussed already, The profiles for Home Uncapped Basic are not performing as expected during 12am - 6am with certain download protocols, Our management team are currently addressing this however, so stay tuned for that.
 
Cartoon HD was the best sadly most of the links don't work any more.

Sadly Cartoon HD has gone down the crapper, I havent even tried that plugin in a very long time :(

IceFilms still rocks though, easy to navigate and the MovReel links always fly for me :D
 
Ho3n3r

Any news regarding the torrent query I posted again yesterday? Even overnight, on heavily seeded torrents, I can only download about 2GB, where it should be at least double that. I didn't have this issue before I moved to CW.

@Crystalweb thought it was to do with concurrent connections 2 Fridays ago, so we agreed to remove that, but it was still the same all weekend, slowing to a crawl.

====

Oh look im not the only one
 
That is taken from your Company website, under the Product page for Home Uncapped Basic. I dont know what kind of game you are trying to play here, but can you not see that this description is somewhat misleading? :confused:

You are telling people reading it that after-hours is unshaped (mostly, network usage might shift that to shaped, fair enough.) What are people going to do after-hours? Sit and watch Streaming TV at 3am in the morning? Most probably not, they are going to schedule downloads of course.

Add this to the fact that you got a product that you claim is managed by IS, which carries the star rating system, which we all know for a fact is NOT impacted from 00h01 to 05h59 (on the same safe).

No wonder you have people coming on here and blowing a gasket, and quite honestly I dont blame them. If you want people to stop moaning about downloading on your Home Uncapped Basic then the answer is quite simply really,

Fix your product page descriptions. They are grossly misleading.


Techhead, exactly my point of view.. I'm glad im not the only one. Encouraging to see people stand up for whats right and whats wrong. Don't go and tell people on your website that after hours its unshaped and it doesn't effect your star rating.. but then come on here and tell your clients things like it's "mostly unshaped". If its "mostly" unshaped then change your wording and stop misguiding the public!! Secondly you(CW) refer to high usage, but then you state on your site that the download period doesn't count towards star rating in which most bandwith will be consumed.. Man oh man.. You can fool some people but there's enough people to catch the dirty tricks and lies which is beneath the surface
 
Techhead, exactly my point of view.. I'm glad im not the only one. Encouraging to see people stand up for whats right and whats wrong. Don't go and tell people on your website that after hours its unshaped and it doesn't effect your star rating.. but then come on here and tell your clients things like it's "mostly unshaped". If its "mostly" unshaped then change your wording and stop misguiding the public!! Secondly you(CW) refer to high usage, but then you state on your site that the download period doesn't count towards star rating in which most bandwith will be consumed.. Man oh man.. You can fool some people but there's enough people to catch the dirty tricks and lies which is beneath the surface

http://giphy.com/gifs/the-office-thank-you-michael-scott-1Z02vuppxP1Pa
 
right so I get home after a business trip to Gauteng and my bloody Internet isn't working

call up support and get told to fix my own connection, schmuck on the other end does a troubleshooting routine and says he can't help me when I reveal that of course my router is off there is no electricity.

I mean really my internets must always work.

;)
 
call up support and get told to fix my own connection, schmuck on the other end does a troubleshooting routine and says he can't help me when I reveal that of course my router is off there is no electricity.

lol... were you testing the patience of support? hope they didn't know it was you ;)
 
We truly believe that our Advertising and Product Descriptions/FAQ page is one of the most, if not the most transparent in the current market.

As discussed already, The profiles for Home Uncapped Basic are not performing as expected during 12am - 6am with certain download protocols, Our management team are currently addressing this however, so stay tuned for that.

Moreover if anybody does genuinely believe that there is a disconnect in any material they can send an email to [email protected] and while the ASASA does not have direct jurisdiction we will happily defer to same so a private individual is fully able to complain to the ASA on any advertising matter. Our marketing material is prepared with full regard to the various decisions of the ASA which we are aware of.

Unfortunately however some of the suggestions of material being "misleading" appears to involve people using terminology in a way not used in the industry - in particular what shaping entails/
 
Anyone else battling with torrents tonight?

EDIT:

Is this normal?
CW torrent.png
 
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So I tried the online chat support, not quite the level of service I experienced a month or so ago. Slow network, slow support.
 
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