Official Crystal Web ADSL performance feedback thread Part 2...

[DJvdBerg]

Support just sorted out my news access, thanks guys!

 

[StevenC]

Ever since we received the new details, this is all I get on any download I do.

Repair failed, not enough repair blocks (296 short)
Repair failed, not enough repair blocks (173 short)
Repair failed, not enough repair blocks (8 short)
Repair failed, not enough repair blocks (160 short)
Repair failed, not enough repair blocks (270 short)

Never had this problem before, and now I get nothing done. Now I have to torrent all of that again. Please poke them with a stick, 2000 day retention means nothing if you cannot complete downloads!

 

[Crystal Web]

Ever since we received the new details, this is all I get on any download I do.

Repair failed, not enough repair blocks (296 short)
Repair failed, not enough repair blocks (173 short)
Repair failed, not enough repair blocks (8 short)
Repair failed, not enough repair blocks (160 short)
Repair failed, not enough repair blocks (270 short)

Never had this problem before, and now I get nothing done. Now I have to torrent all of that again. Please poke them with a stick, 2000 day retention means nothing if you cannot complete downloads!

Your news server details will need to change. Contact support and they will amend your login for you.

Although your new login will be your new [email protected] and your password is your ADSL password. If that doesn't work then support may need to manually activate it for you - it is now completely automated on our end.

 

[StevenC]

Your news server details will need to change. Contact support and they will amend your login for you.

Although your new login will be your new [email protected] and your password is your ADSL password. If that doesn't work then support may need to manually activate it for you - it is now completely automated on our end.

I did copy paste it out of the email, and just doublechecked it. It logs in just fine, it downloads just fine, but nothing completes >.<

 

[Crystal Web]

I did copy paste it out of the email, and just doublechecked it. It logs in just fine, it downloads just fine, but nothing completes >.<

Let's make sure - can you talk to support quickly?

 

[Hectic]

I did copy paste it out of the email, and just doublechecked it. It logs in just fine, it downloads just fine, but nothing completes >.<

Same for me.

 

[aktor]

Also with CW now, let's see how it goes
Btw, why does Speedtest etc identify the ISP as "Cybersmart"?

(Speedtest image below - nice speed btw):
http://www.speedtest.net/result/3877724531.png

 

[Soul Assassin]

Because they use the Cybersmart backbone.

 

[Gboss]

I have a big nzb downloading I pray it doesn't come up with missing blocks, 17gigs is lot of tier1 to be wasting

 

[aktor]

Because they use the Cybersmart backbone.

With Cybersmart's "sterling" reputation, is that necessarily a good thing?

 

[Soul Assassin]

I've been on this forum a long time, I didn't know Cybersmart had a reputation?

 

[balky]

I did copy paste it out of the email, and just doublechecked it. It logs in just fine, it downloads just fine, but nothing completes >.<

Same for me.

Same here.

 

[Hectic]

Same here.

I just tried one and it averaged 393kB/s on a 4Mbps line with 20 error blocks, which were repaired.

I see there is a SABnzbd update out.

 

[Crystal Web]

Please note that Telkom have issued notices that due to load shedding numerous areas are offline and will have their DSL services affected. If you are unable to connect right now, or if services are severely affected, this is in all likelihood the reason.

 

[Vrotappel]

Ever since we received the new details, this is all I get on any download I do.

Repair failed, not enough repair blocks (296 short)
Repair failed, not enough repair blocks (173 short)
Repair failed, not enough repair blocks (8 short)
Repair failed, not enough repair blocks (160 short)
Repair failed, not enough repair blocks (270 short)

Never had this problem before, and now I get nothing done. Now I have to torrent all of that again. Please poke them with a stick, 2000 day retention means nothing if you cannot complete downloads!

Have the same problem, using CW and Astraweb. I am going to delete the bad files and then re download them from Astraweb only to see if CW is the issue.

 

[Hectic]

Please note that Telkom have issued notices that due to load shedding numerous areas are offline and will have their DSL services affected. If you are unable to connect right now, or if services are severely affected, this is in all likelihood the reason.

Not sure if this will be frowned upon?
I will delete if needed?
Exchanges down

 

[Paul Hjul]

Not sure if this will be frowned upon?
I will delete if needed?
Exchanges down

Not frowned upon at all, at least not by us. We can't verify the accuracy and completeness of the data

 

[Crystal Web]

Not frowned upon at all, at least not by us. We can't verify the accuracy and completeness of the data

Correct. We have a database of the same information at hand and are looking at the best ways to implement this for all customers to view.

 

[dasdk]

ok this sucks , i can connect using my 1gb free account with afrihost, but i can't connect with my "new" crystalwebXXXXX@crystalpremium account. anyone else having this issue in the melville; auckland park area?

there was load shedding earlier today....

 

[Necuno]

i need someone to help me now. im at one of the business clients i referred to cw and the login doesnt work. thanks for making my suggestion looks ****.