Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Soul Assassin said:
I've been on this forum a long time, I didn't know Cybersmart had a reputation?
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They have had their ups and downs, just like every other ISP out there. Afrihost's current capacity problem? Cybersmart invented that particular problem :P

Having said that though, CW just uses their backbone which is pretty solid. They have no ties to Cybersmart ISP (which is where the problems come in).
 
Its one thing to have your account ****ed up and you can live it and understand it, but its another thing to have to sit with egg on your face at a client.
 
Necuno said:
Its one thing to have your account ****ed up and you can live it and understand it, but its another thing to have to sit with egg on your face at a client.
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Could it be that the exchange is down due to the loadsheding?

I posted a link a page or two back, if you haven't checked on the exchanges
 
RoMark said:
Could it be that the exchange is down due to the loadsheding?

I posted a link a page or two back, if you haven't checked on the exchanges
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unfortunately this one is on us - one of the detail sets that wasn't received. The power failure just brought the problem to the surface. Although I think it is now fixed and connected.

However these power failures are going to be havoc and while some of the faults they cause is easy and quick to fix when brought to our attention it is an extra bit of frustration ...
 
dasdk said:
ok this sucks , i can connect using my 1gb free account with afrihost, but i can't connect with my "new" crystalwebXXXXX@crystalpremium account. anyone else having this issue in the melville; auckland park area?

there was load shedding earlier today....
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The load shedding can certainly cause hassles with authentication depending on where the power has gone down on Telkom's network.

If you PM me your username I can look into it for you.
 
Cannot connect using my CW credentials. My backup FNB account is working fine. Will worry about the CW account tomorrow.
We are currently 1 hour into load shedding.
 
Cant login to crystal web.
Played D3 online then started lagging. Reset router not connecting with ISP.

WebAfrica is working.
 
Phinix said:
There are so many cry babies in this thread suddenly.
Go use the OFFICIAL support on the website.
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Well considering this is a Feedback thread... And it is after hours on a weekend so livechat isn't.. well.. "live"...
 
RoMark said:
Could it be that the exchange is down due to the loadsheding?

I posted a link a page or two back, if you haven't checked on the exchanges
Click to expand...
Paul Hjul said:
unfortunately this one is on us - one of the detail sets that wasn't received. The power failure just brought the problem to the surface. Although I think it is now fixed and connected.

However these power failures are going to be havoc and while some of the faults they cause is easy and quick to fix when brought to our attention it is an extra bit of frustration ...
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This is the 3rd one on you with that client and at this stage I'm sorry to say but your rating as CW isn't doing so well. Put yourself for a sec in my shoes and tell me what I was suppose to tell them to make it better:

I tell them about CW and how ****ing awesome they are...
1. Client phones CW trying to get info on the business account
A. Client could not get info
B. I had to PM Paul/Shaun to help out

2. Client was wrongly billed
A. Client had to sort it out with CW themselves
B. I step in and reassure them CW is cool

3. Client user name and password is not working
A. After setting up their new router there is no connection
B. Again I had to step in and sort it out, because I'm sitting at the client looking an idiot

What I'm a suppose to say here after the 3rd fail?

Of course I'm going to be a little upset after having already said that CW is cool its just something that happened, I'm sorry, lets see how it goes from here...
 
Necuno said:
2. Client was wrongly billed
A. Client had to sort it out with CW themselves
B. I step in and reassure them CW is cool
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There were a few issues with billing this past month that have now been sorted. I have gone as far as to employ a new financial manager, so know that this sort of thing is not taken lightly. But it seems to me the correct process was followed - customer had a billing query, and we addressed it and fixed it.

Necuno said:
3. Client user name and password is not working
A. After setting up their new router there is no connection
B. Again I had to step in and sort it out, because I'm sitting at the client looking an idiot
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Apologies about this. A workflow error was picked up because of this, as the customer changed details with us, which resulted in us looking at old info for the mass upgrade/migration we just underwent. So thank you for letting us know, and it has been resolved by the looks of things.

Personally, I accept that there will be the occasional mistake. It's acknowledging as such, and fixing it that is important.
 
****. Something else I just remembered... see pm.
 
Crystal Web said:
< snip >

Personally, I accept that there will be the occasional mistake. It's acknowledging as such, and fixing it that is important.
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Lets see how it goes from here, I've done the new setup and hopefully that's better then their previous isp.
 
Quick question. On an international speedtest.net I seem to get 8.5mbps speeds (on a 10mbps line/uncapped acc). That's about normal, and it's great. However, on speed tests that test actual file download throughput (like speedof.me and testmy.net) I only get about 1.5mbps. I compared these two tests during early evening, late evening, and early morning hours (2am) and the difference seems consistent.
Why would that be?
(exchange isn't congested and traceroutes seem normal)

EDIT: Also tested with myspeed.visualware.com, and that one actually breaks it down and sees that my total throughput should be around 8.5mbps but is only 1.5mbps.

YouTube is giving no issues really, Netflix switches to lower-than-HD bitrates now and then but so far not a major issue. These test results however, have me a little concerned.
 
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Not off to a great start. I queued up some downloads over NNTP, scheduled from 00:05 - 05:55. I see that only one file downloaded at 2.0MB/s, with others averaging around 1.3MB/s. At around 5am when I woke up it was running at 480kB/s.
 
Vlad_M said:
Not off to a great start. I queued up some downloads over NNTP, scheduled from 00:05 - 05:55. I see that only one file downloaded at 2.0MB/s, with others averaging around 1.3MB/s. At around 5am when I woke up it was running at 480kB/s.
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I scheduled my downloads for 6am as it was only a few files and saw it running at around 400kb/s on 10m account. So looks like this is still a problem since I got my account the past weekend. Any ETA on a fix for the slow NNTP? (Again note that when using a different ISP I am getting full speed on NNTP.)
 
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