Official Crystal Web ADSL performance feedback thread Part 2...

MrR · Nov 5, 2014

Garson007 said:
Lol! Username is .com but newshost is co.za. Isn't that a bit confusing?

Hehe, yep. Also had to take a 2nd look

xrapidx · Nov 5, 2014

Crystal Web said:
There is a known issue with nntp at the moment, but a fix rolled in last night which should be helping - not 100% resolved just yet. This is currently running on our 10Mbps test line with a premium home uncapped account that 90% of customers including you are on right now:

This is on our news server, with 13 connections, on port 563 SSL.

Still not working on my side. Getting 110kbs from a combination of your server and tweaknews

Looking at my history:
TODAY:
Completed at 10:47:15 on Wednesday 05 November 2014
Download:
Downloaded in 9 minutes 8 seconds at an average of 360 KB/s

Completed at 10:39:00 on Wednesday 05 November 2014
Download:
Downloaded in 12 minutes 35 seconds at an average of 253 KB/s

Completed at 09:59:17 on Wednesday 05 November 2014
Download:
Downloaded in 24 minutes 41 seconds at an average of 876 KB/s

YESTERDAY:
Completed at 22:45:38 on Tuesday 04 November 2014
Download:
Downloaded in 28 minutes 0 seconds at an average of 222 KB/s

Completed at 22:19:29 on Tuesday 04 November 2014
Download:
Downloaded in 2 hours 11 minutes 9 seconds at an average of 175 KB/s

...
..

definetly not looking good at the moment if this is what its going to be like.

Also sitting waiting for support to respond.

xrapidx · Nov 5, 2014

Seriously - and now I get disconnected from support with no response.

AND NOW ALL I GET IS "Thank you! You will hear from us shortly."

Wow.

Crystal Web · Nov 5, 2014

xrapidx said:
Seriously - and now I get disconnected from support with no response.

Eskom decided we'd used enough power today - back up on generators on the support desk and available.

saa044 · Nov 5, 2014

Crystal Web said:
Eskom decided we'd used enough power today - back up on generators on the support desk and available.

just FYI, I know someone that can do a 5KW solar system with a battery bank half the size of a garage for R120000 haha

Zyzzyva · Nov 5, 2014

So are you guys still launching the site this week?

Crystal Web · Nov 5, 2014

Zyzzyva said:
So are you guys still launching the site this week?

Yes. The customer portal is coming in now, then the full site and most of the new products.

xrapidx · Nov 5, 2014

Before my power dies , crystal web trying to help... hopefully we can get sorted.

xrapidx · Nov 5, 2014

Meh. Power back on, except off.. Will continue tomorrow.

MrR · Nov 5, 2014

xrapidx said:
Meh. Power back on, except off.. Will continue tomorrow.

My excitement was also short-lived tonight.

Necuno · Nov 6, 2014

...CW NS + Another NS (10 connections)

View attachment 164613
View attachment 164615

Nvidia drivers (10 connections, http://us.download.nvidia.com/Windo...n8-win7-winvista-64bit-international-whql.exe)

View attachment 164617

http://us.download.nvidia.com/Windows/344.60/344.60-desktop-win8-win7-

winvista-64bit-international-whql.exe

PTA-PTA

PTA-CT

PTA-UK

PTA-US

http://testmy.net/ : Just too painful to complete.

PathPing to us.download.nvidia.com

Code:

Tracing route to a1437.d.akamai.net [88.221.134.26]
over a maximum of 30 hops:
  0  [192.168.0.6] 
  1  192.168.0.1 
  2  105.233.14.1 
  3  196.6.121.198 
  4  pk202-jhb-gi-2701.borwood.net [217.78.94.146] 
  5  th202-lon-po-sat3.borwood.net [217.78.80.185] 
  6  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
  7  th302-lon-gi-1204.borwood.net [217.78.88.82] 
  8  195.66.226.81 
  9     *     a88-221-134-26.deploy.akamaitechnologies.com [88.221.134.26] 

Computing statistics for 225 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           [192.168.0.6] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1 
                                0/ 100 =  0%   |
  2    8ms     0/ 100 =  0%     0/ 100 =  0%  105.233.14.1 
                                0/ 100 =  0%   |
  3    8ms     0/ 100 =  0%     0/ 100 =  0%  196.6.121.198 
                                7/ 100 =  7%   |
  4  ---     100/ 100 =100%    93/ 100 = 93%  pk202-jhb-gi-2701.borwood.net [217.78.94.146] 
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%    93/ 100 = 93%  th202-lon-po-sat3.borwood.net [217.78.80.185] 
                                0/ 100 =  0%   |
  6  188ms    11/ 100 = 11%     4/ 100 =  4%  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
                                0/ 100 =  0%   |
  7  182ms     7/ 100 =  7%     0/ 100 =  0%  th302-lon-gi-1204.borwood.net [217.78.88.82] 
                                3/ 100 =  3%   |
  8  183ms    10/ 100 = 10%     0/ 100 =  0%  195.66.226.81 
                                0/ 100 =  0%   |
  9  182ms    10/ 100 = 10%     0/ 100 =  0%  a88-221-134-26.deploy.akamaitechnologies.com [88.221.134.26] 

Trace complete.

PathPing to news.crystalweb.co.za

Code:

Tracing route to news.crystalweb.co.za [31.204.150.32]
over a maximum of 30 hops:
  0  [192.168.0.6] 
  1  192.168.0.1 
  2  105.233.14.1 
  3  196.6.121.198 
  4  pk202-jhb-gi-2701.borwood.net [217.78.94.146] 
  5  th202-lon-po-sat3.borwood.net [217.78.80.185] 
  6  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
  7     *     th302-lon-gi-1204.borwood.net [217.78.88.82] 
  8     *     10ge.linx-jnpr.th-n.i3d.net [195.66.225.146] 
  9  20ge.cr1-lr0.smartdc.rtd.i3d.net [109.200.218.173] 
 10  80ge.br3-cr1.smartdc.rtd.i3d.net [188.122.95.85] 
 11  news.nextgennews.net [31.204.150.32] 

Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           [192.168.0.6] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1 
                                0/ 100 =  0%   |
  2    8ms     0/ 100 =  0%     0/ 100 =  0%  105.233.14.1 
                                0/ 100 =  0%   |
  3    8ms     0/ 100 =  0%     0/ 100 =  0%  196.6.121.198 
                                4/ 100 =  4%   |
  4  ---     100/ 100 =100%    96/ 100 = 96%  pk202-jhb-gi-2701.borwood.net [217.78.94.146] 
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%    96/ 100 = 96%  th202-lon-po-sat3.borwood.net [217.78.80.185] 
                                0/ 100 =  0%   |
  6  187ms    12/ 100 = 12%     8/ 100 =  8%  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
                                0/ 100 =  0%   |
  7  182ms     9/ 100 =  9%     5/ 100 =  5%  th302-lon-gi-1204.borwood.net [217.78.88.82] 
                                0/ 100 =  0%   |
  8  188ms     4/ 100 =  4%     0/ 100 =  0%  10ge.linx-jnpr.th-n.i3d.net [195.66.225.146] 
                                3/ 100 =  3%   |
  9  195ms     8/ 100 =  8%     1/ 100 =  1%  20ge.cr1-lr0.smartdc.rtd.i3d.net [109.200.218.173] 
                                0/ 100 =  0%   |
 10  219ms     7/ 100 =  7%     0/ 100 =  0%  80ge.br3-cr1.smartdc.rtd.i3d.net [188.122.95.85] 
                                3/ 100 =  3%   |
 11  189ms    10/ 100 = 10%     0/ 100 =  0%  news.nextgennews.net [31.204.150.32] 

Trace complete.

Gboss · Nov 6, 2014

Necuno said:

...CW NS + Another NS (10 connections)

View attachment 164613
View attachment 164615

Nvidia drivers (10 connections, http://us.download.nvidia.com/Windo...n8-win7-winvista-64bit-international-whql.exe)

View attachment 164617

http://us.download.nvidia.com/Windows/344.60/344.60-desktop-win8-win7-

winvista-64bit-international-whql.exe

PTA-PTA

PTA-CT

PTA-UK

PTA-US

http://testmy.net/ : Just too painful to complete.

PathPing to us.download.nvidia.com

Code:

Tracing route to a1437.d.akamai.net [88.221.134.26]
over a maximum of 30 hops:
  0  [192.168.0.6] 
  1  192.168.0.1 
  2  105.233.14.1 
  3  196.6.121.198 
  4  pk202-jhb-gi-2701.borwood.net [217.78.94.146] 
  5  th202-lon-po-sat3.borwood.net [217.78.80.185] 
  6  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
  7  th302-lon-gi-1204.borwood.net [217.78.88.82] 
  8  195.66.226.81 
  9     *     a88-221-134-26.deploy.akamaitechnologies.com [88.221.134.26] 

Computing statistics for 225 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           [192.168.0.6] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1 
                                0/ 100 =  0%   |
  2    8ms     0/ 100 =  0%     0/ 100 =  0%  105.233.14.1 
                                0/ 100 =  0%   |
  3    8ms     0/ 100 =  0%     0/ 100 =  0%  196.6.121.198 
                                7/ 100 =  7%   |
  4  ---     100/ 100 =100%    93/ 100 = 93%  pk202-jhb-gi-2701.borwood.net [217.78.94.146] 
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%    93/ 100 = 93%  th202-lon-po-sat3.borwood.net [217.78.80.185] 
                                0/ 100 =  0%   |
  6  188ms    11/ 100 = 11%     4/ 100 =  4%  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
                                0/ 100 =  0%   |
  7  182ms     7/ 100 =  7%     0/ 100 =  0%  th302-lon-gi-1204.borwood.net [217.78.88.82] 
                                3/ 100 =  3%   |
  8  183ms    10/ 100 = 10%     0/ 100 =  0%  195.66.226.81 
                                0/ 100 =  0%   |
  9  182ms    10/ 100 = 10%     0/ 100 =  0%  a88-221-134-26.deploy.akamaitechnologies.com [88.221.134.26] 

Trace complete.

PathPing to news.crystalweb.co.za

Code:

Tracing route to news.crystalweb.co.za [31.204.150.32]
over a maximum of 30 hops:
  0  [192.168.0.6] 
  1  192.168.0.1 
  2  105.233.14.1 
  3  196.6.121.198 
  4  pk202-jhb-gi-2701.borwood.net [217.78.94.146] 
  5  th202-lon-po-sat3.borwood.net [217.78.80.185] 
  6  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
  7     *     th302-lon-gi-1204.borwood.net [217.78.88.82] 
  8     *     10ge.linx-jnpr.th-n.i3d.net [195.66.225.146] 
  9  20ge.cr1-lr0.smartdc.rtd.i3d.net [109.200.218.173] 
 10  80ge.br3-cr1.smartdc.rtd.i3d.net [188.122.95.85] 
 11  news.nextgennews.net [31.204.150.32] 

Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           [192.168.0.6] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1 
                                0/ 100 =  0%   |
  2    8ms     0/ 100 =  0%     0/ 100 =  0%  105.233.14.1 
                                0/ 100 =  0%   |
  3    8ms     0/ 100 =  0%     0/ 100 =  0%  196.6.121.198 
                                4/ 100 =  4%   |
  4  ---     100/ 100 =100%    96/ 100 = 96%  pk202-jhb-gi-2701.borwood.net [217.78.94.146] 
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%    96/ 100 = 96%  th202-lon-po-sat3.borwood.net [217.78.80.185] 
                                0/ 100 =  0%   |
  6  187ms    12/ 100 = 12%     8/ 100 =  8%  th102-lon-vl-prcera2.borwood.net [217.78.88.26] 
                                0/ 100 =  0%   |
  7  182ms     9/ 100 =  9%     5/ 100 =  5%  th302-lon-gi-1204.borwood.net [217.78.88.82] 
                                0/ 100 =  0%   |
  8  188ms     4/ 100 =  4%     0/ 100 =  0%  10ge.linx-jnpr.th-n.i3d.net [195.66.225.146] 
                                3/ 100 =  3%   |
  9  195ms     8/ 100 =  8%     1/ 100 =  1%  20ge.cr1-lr0.smartdc.rtd.i3d.net [109.200.218.173] 
                                0/ 100 =  0%   |
 10  219ms     7/ 100 =  7%     0/ 100 =  0%  80ge.br3-cr1.smartdc.rtd.i3d.net [188.122.95.85] 
                                3/ 100 =  3%   |
 11  189ms    10/ 100 = 10%     0/ 100 =  0%  news.nextgennews.net [31.204.150.32] 

Trace complete.

My NNTP has also been slow Necuno, fluctuating between 100 - 220kB/s

There's definitely something not right lately as HTTP is also taking a big knock.

I started downloading GearCM latest ROM - file size is just over 200MB.

On my wireless it kept shifting between 6kB/s and 30kB/ bursting to 60kB/s momentarily

When I got in my car and switched off my wireless the ROM came down at 230kB/s on my 3G, so it's definitely not the source

Note: I had no downloads running at this time, all nzb's and torrents were done.

I will test this again when I'm home tonight and take it up with support. I dont mind the NNTP being slowed but almost no throughput on HTTP is not on.

Electric · Nov 6, 2014

I tried to do a download of a 100mb file via TestMy.net last night and got a whopping 0.6Mb on a 20Mb line.

hmmm

Necuno · Nov 6, 2014

My guess the london node is ****ed and or the shaper looking at my path pings... even multi threaded (10) http connection is slow.

What I find confusing is that speedtest.net is amazingly fast while other areas is not. Now the question is of course what did change since last month:

1. "new accounts"?
2. more costumers?
3. new rulesets?
4. load shedding?

...I wait on CW for more expert feedback

aktor · Nov 6, 2014

Necuno said:
What I find confusing is that speedtest.net is amazingly fast while other areas is not.

Speedtest.net uses TCP packets as opposed to HTTP (where there is currently a problem). Not sure what the issue with NNTP is though.

xrapidx · Nov 6, 2014

Necuno said:
My guess the london node is ****ed and or the shaper looking at my path pings... even multi threaded (10) http connection is slow.

What I find confusing is that speedtest.net is amazingly fast while other areas is not. Now the question is of course what did change since last month:

1. "new accounts"?
2. more costumers?
3. new rulesets?
4. load shedding?

...I wait on CW for more expert feedback

Are you on 10MB?

Mine was crap the entire night, sitting at 600Kb now which seems like 3x what I've been getting. (nntp)

EDIT: Now at 920

Necuno · Nov 6, 2014

xrapidx said:
Are you on 10MB?

Mine was crap the entire night, sitting at 600Kb now which seems like 3x what I've been getting. (nntp)

EDIT: Now at 920

Normally I am on a chair, but my package is 10mbs fusion.

xrapidx · Nov 6, 2014

Necuno said:
Normally I am on a chair, but my package is 10mbs fusion.

My package is usually also on the chair...

Also 10Mb...so it seems the problem is more wide spread than my account.

Rohan · Nov 6, 2014

I am on 10m but the capped 200gb account. Getting 420KB/s. When will the customer portal be available - I need to check my usage

CataclysmZA · Nov 6, 2014

aktor said:
Speedtest.net uses TCP packets as opposed to HTTP (where there is currently a problem). Not sure what the issue with NNTP is though.

That's not correct. TCP is a packet delivery system as is UDP and HTTP is a protocol for information transferred in these packets. What speedtest does do is test the speeds of protocols like HTTP on the ports they're commonly assigned to, like port 80. Speed tests done for other protocols need to be done manually by the users because I don't know of any test site that looks at things like NNTP.

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