Official Crystal Web ADSL performance feedback thread Part 2...

[saa044]

because my exchange only supports 4mb.

Mine supports 10mbps. I just don't see why I must pay more and still do the same thing on the net if everything is more than enough for my family already. But just my 2c.

 

[saa044]

Are you being serious ?

I've lived in Germany and the US, and have plenty of friends and family in the UK.

The 2000's called. They want their 4Mbps back.

If that's enough for you, fine.

But in reality most people I know in the states and UK have 10/20/40/80 connections, unshaped and some bundled with Sky or BT packages for very affordable prices. FTTH is available as well.

Vlad makes a valid point, it was also suggested to me that I sign-up at the end of last month and be "blown" away by the experience.

If I was paying for a 20Mbps account and only getting somewhere in the region of 4Mbps, my patience would run out fairly quickly because that's non delivery of service.

I asked for a trial account, and was told unfortunately there were none. In this instance, perhaps a trial account would be a great idea before signing up. If someone is confident about how excellent their offering is, and how it is differentiated from the competition, then this would prove the sales pitch.

While the level of feedback from CW support is admirable compared to their competitors, I'm not entirely sure the product is ready for the prime time, but as Vlad points out, that might only apply to 10Mbps accounts and up.

YMMV, and each to their own.

I have actually thought of going down to 2mbps. On my RB stats I see we rarely go over 2mbps when all 3 of us stream from Netflix. And that on 480p if I limit us all to 2mbps, not bad. Amazing what a couple of mangle rules and q trees can do.

 

[Mephisto_Helix]

That's what, ~200kB/s? Obviously there's a big difference providing that level of service, and a real high speed service, properly. Doesn't seem that Crystal Web is ready to offer 20Mbps+ accounts, so why do they?

As an aside, I'm a bit surprised to see the amount of people still using 4Mbps and lower on an techy site such as myBB.

so tech site = everyone with the money to throw at inflated prices and/or enabled exchanges ........... hokay buddy :erm:

 

[wingnut771]

Mine supports 10mbps. I just don't see why I must pay more and still do the same thing on the net if everything is more than enough for my family already. But just my 2c.

Youtube on Samsung TV buffers for me.

I want more speed but don't want to pay more, as technically, I'm using the same amount, but just getting it quicker therefore my line is idle for longer.

 

[saa044]

so tech site = everyone with the money to throw at inflated prices and/or enabled exchanges ........... hokay buddy :erm:

That complaint regarding the 200KB/s or even a 4mbps line just tells me "I want to download my files as fast as possible" Just my opinion though regarding some users, not on this thread.

 

[saa044]

Youtube on Samsung TV buffers for me.

I want more speed but don't want to pay more, as technically, I'm using the same amount, but just getting it quicker therefore my line is idle for longer.

Sounds like the Sony problem. With Sony everything Media routes through some sort of proxy of theirs so they can research what people watch.

 

[Vlad_M]

That complaint regarding the 200KB/s or even a 4mbps line just tells me "I want to download my files as fast as possible"

Yes. Is that bad? Crystal Web doesn't seem to think so:

Why choose Crystal Web as your ISP?
Because we're just like you

We want our downloads fast
We want our streaming without buffering
We want our gaming without lag
We want to be able to use the internet day and night

I don't care for gaming, but I want the other things, as fast as possible, which is why I subscribed to the 20Mbps service. Crystal Web can not provide me with the service. What now?

 

[saa044]

Yes. Is that bad? Crystal Web doesn't seem to think so:



I don't care for gaming, but I want the other things, as fast as possible, which is why I subscribed to the 20Mbps service. Crystal Web can not provide me with the service. What now?

I don't mind that you 1 pay for the service and 2 want what you paid for. I do however feel that calling 2mbps and 4mbps inferior just because the people using those services have different needs is not right.

 

[thewusman]

I have actually thought of going down to 2mbps. On my RB stats I see we rarely go over 2mbps when all 3 of us stream from Netflix. And that on 480p if I limit us all to 2mbps, not bad. Amazing what a couple of mangle rules and q trees can do.

Ok. Not sure how clever QoS can stream HD Netflix in triplicate :wtf: but sounds like your setup is pretty fine tuned.

 

[OMB]

Yes. Is that bad? Crystal Web doesn't seem to think so:



I don't care for gaming, but I want the other things, as fast as possible, which is why I subscribed to the 20Mbps service. Crystal Web can not provide me with the service. What now?

easy, stop bitching and go find an ISP that can

 

[RyanZA]

Agree on the speed - I got the 40mb account, and it was actually going for 40mb occasionally around the 1st week of the month. It's been getting progressively slower each day (Crystalweb running out of bandwidth?) and now doesn't go faster than about 6mb. Giving Crystalweb until the end of the month as they've been open about having problems and fixes, but there's no way I'd sign for a 2nd month at this rate.

 

[saa044]

Ok. Not sure how clever QoS can stream HD Netflix in triplicate :wtf: but sounds like your setup is pretty fine tuned.

Well I suppose you can do Qos on the more expensive routers out there also. But with these standard routers (Looks at the Mweb one at work and pukes a bit) if one person downloads a file or streams a Youtube HD clip, that person get's all the bandwidth. But it sounds like you know Qos and such, so you know what im saying here. Sorry to you and Vlad_M if my comments were a bit grumpy earlier. My wife is making me do garden work now, that's why lol. Taking a LOT of brakes.

 

[MrR]

Ok guys, news server update:

As of an hour ago, I see "somewhere" on the net, that NextGenNews has identified the root cause of the problem and applied a fix - they are testing but everything looks good so far.

I am not saying it's fixed, but hopefully your downloads will complete. For future use, there is also a status page here: http://www.nextgennews.net/tools/status.php

Tested now, downloading at about 450 KBps (on a 10mbps line though, so it's about 50% speed). Will check to see if there's data corruption when it's done, but the speed still isn't where it should be.

Success?

 

[Vlad_M]

easy, stop bitching and go find an ISP that can

Even after I paid for a month of service which the supplier can't supply, while they assured me that they can when interacting with them before the purchase?

You know what that's called, right?

 

[OMB]

Even after I paid for a month of service which the supplier can't supply, while they assured me that they can when interacting with them before the purchase?

You know what that's called, right?

yeah, it means it's not working for you, take it up with them, looks like you have a singular issue

 

[Vlad_M]

yeah, it means it's not working for you, take it up with them, looks like you have a singular issue

I am taking it up with them. That's what this thread is for, isn't it? That's why it's called "Official Crystal Web ADSL performance feedback thread Part 2..."?

It doesn't look like a singular issue. It looks like users on 10Mbps+ accounts are all getting speeds in the region of a 4Mbps account.

 

[Necuno]

easy, stop bitching and go find an ISP that can

Congrats on the STFU police badge ?

 

[thewusman]

Well I suppose you can do Qos on the more expensive routers out there also. But with these standard routers (Looks at the Mweb one at work and pukes a bit) if one person downloads a file or streams a Youtube HD clip, that person get's all the bandwidth. But it sounds like you know Qos and such, so you know what im saying here. Sorry to you and Vlad_M if my comments were a bit grumpy earlier. My wife is making me do garden work now, that's why lol. Taking a LOT of brakes.

Lol. No worries. Enjoy the garden - don't hit the underground Telkom lines.

 

[Zenbaas]

I am taking it up with them. That's what this thread is for, isn't it? That's why it's called "Official Crystal Web ADSL performance feedback thread Part 2..."?

It doesn't look like a singular issue. It looks like users on 10Mbps+ accounts are all getting speeds in the region of a 4Mbps account.

If I look at my download history on SABnzbd this does seem to be the case. Most downloads (only scheduled between 12-6) coming down at 400kb/s (up and down). This hasn't been the case in the past though. Always got maximum speed. Guess we're just waiting for the "fix" mentioned in CW's earlier posts.

 

[CataclysmZA]

I would agree somewhat with the idea that 2-4Mb/s connections are sub-par internet experiences, but they are overall better than other setups that attempt to be a replacement for fixed-line access, like 3G. If your needs are adequately served by a 2Mb line, then that's what works for you. When things like LTE, VDSL and Fiber become affordable and easily accessible, then the argument shifts to how upload speeds limit your use of your internet connection and how shaping rules affect you.

I would like nothing better than to have an ISP offer fiber packages where my upload speed is always half of my download speed. A 15Mb package would split into 10Mb down and 5Mb up. Even 4Mb down and 2Mb up would be many times better than 2Mb down and 0.38Mb up, which I currently have to contend with. I can't bump up to 10Mb because I'm still limited by a 0.5Mb upload by my exchange. I can't use 3G because there's too much contention for the towers here in Jbay. VDSL is about two years away (Dark Fiber has a project in progress that will have fiber lines passing almost straight through Jbay).