Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Support is actually pretty on the ball each time I've had an issue, although being auto-magically transfered to the MD or Forum Rep a few times may have had something to do with that.

One thing that's a little iffy is that the system creates a ticket (and double notifies you of this by email and sms) when using live chat, generally I think tickets should be reserved for offline/long term issues rather than ones that the person I'm talking to will hopefully sort out. But really that's me searching for short straws. Support at CW has impressed me a couple of times already.
 
Slamz said:
im having a problem with hulu... my streaming on netflix and youtube and even crunchyroll and popcornflix all are fine except hulu...

CW can you help? it took me almost an hr to watch 20 mins of Grimm last night, this happened after i got my new username...
Click to expand...

^^^ still waiting for CW?
 
Basjohn said:
Support is actually pretty on the ball each time I've had an issue, although being auto-magically transfered to the MD or Forum Rep a few times may have had something to do with that.

One thing that's a little iffy is that the system creates a ticket (and double notifies you of this by email and sms) when using live chat, generally I think tickets should be reserved for offline/long term issues rather than ones that the person I'm talking to will hopefully sort out. But really that's me searching for short straws. Support at CW has impressed me a couple of times already.
Click to expand...

Every chat is a ticket - we simply view it as another method of reporting a ticket to us. Chats are automatically converted to tickets and a record of the chat and therefore the ticket is available to you too, which will be released into the customer portal with the next deployment.

BTW, we updated the customer portal - any feedback and suggestions would be great.
 
Slamz said:
^^^ still waiting for CW?
Click to expand...

Hulu is a known issue and part of the fix going in now. It's a service that worked fantastically before, and now needs some tweaking to get 100% right on our end.
 
Crystal Web said:
Hulu is a known issue and part of the fix going in now. It's a service that worked fantastically before, and now needs some tweaking to get 100% right on our end.
Click to expand...

so your'l broke it!!:erm::wtf:

any idea when it will get sorted? otherwise i'll have to download the episodes and not looking forward to that and FLASH is going to be on tonight:(
 
Slamz said:
im having a problem with hulu... my streaming on netflix and youtube and even crunchyroll and popcornflix all are fine except hulu...

CW can you help? it took me almost an hr to watch 20 mins of Grimm last night, this happened after i got my new username...
Click to expand...

Crystal Web said:
Hulu is a known issue and part of the fix going in now. It's a service that worked fantastically before, and now needs some tweaking to get 100% right on our end.
Click to expand...
I also have very bad buffering on Hulu plus, so I'm glad it is being sorted out ;)
 
Is anyone else experiencing any packet loss? I seem to be getting quite a bit today, and it gets noticeably worse when I start a single threaded download. Are there any known network issues at the moment?

Many thanks.
 
Anything up with international traffic? I am downloading Itunes and the 120mb file is taking an hour and a half already with another 2 hours to go.
 
Slamz said:
so your'l broke it!!:erm::wtf:

any idea when it will get sorted? otherwise i'll have to download the episodes and not looking forward to that and FLASH is going to be on tonight:(
Click to expand...

It's part of the new network rollout this week. Hulu essentially changed their SSL streaming ports and the servers they deliver content from keeps changing as well - so occasionally it's not being recognised correctly. Fixing as we speak. I'm a big fan of Hulu so it's one I am following up on closely.
 
Crystal Web said:
It's part of the new network rollout this week. Hulu essentially changed their SSL streaming ports and the servers they deliver content from keeps changing as well - so occasionally it's not being recognised correctly. Fixing as we speak. I'm a big fan of Hulu so it's one I am following up on closely.
Click to expand...
+1
 
Getting weird packet loss:

Seems to be happening at both 196.6.121.198 and rhwh-ip-esr-3-wan.telkom-ipnet.co.za
Code: 
Target Name: news.is.co.za
         IP: 196.26.208.250
  Date/Time: 2014-11-12 09:50:43 AM to 2014-11-12 03:07:50 PM

Hop Sent Err PL% Min  Max Avg  Host Name / [IP]
 1 19027   0 0.0   0  689   0  [192.168.0.1]
 2 19027  91 0.5   7 1411  14  [105.233.12.1]
 3 19027 176 0.9   9 1399  17  [196.6.121.198]
 4 19027 269 1.4   9 1399  17  rhwh-ip-esr-3-wan.telkom-ipnet.co.za [196.25.245.121]
 5 19027 308 1.6   9 1380  18  rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za [196.43.11.134]
 6 19027 320 1.7   9 1356  19  rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za [196.43.25.138]
 7 19027 323 1.7   9 1327  22  internet-solutions-gw.telkom-ipnet.co.za [196.25.46.90]
 8 19027 341 1.8  10 1336  20  core1a-pkl-te-1-1.ip.isnet.net [196.26.0.60]
 9 19027 338 1.8  10 1315  19  cdsl1-rba-te1-1.ip.isnet.net [196.26.0.217]
10 19027 360 1.9  10 1331  19  cdsl2-rba-vl8.ip.isnet.net [196.26.208.250]
 
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