Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Anakha56 said:
I was able to finish my download of the new Dragon Age at full speed of 400kb/s. I understand CW has problems right now but they are the first ISP I have ever known to disclose this amount of information and I am happy to stay.
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[video=youtube;5qanlirrRWs]http://www.youtube.com/watch?feature=player_embedded&v=5qanlirrRWs[/video]
 
Crystal Web said:
With regards to performance, we are seeing better performance in Gauteng at the moment on torrents and NNTP, and HTTP traffic too. Not where it should be just yet - but already better. Other upgrades are underway to resolve other pervailing issues as well.
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I can confirm an improvement of 100KB\s more download speed than yesterday's 30KB\s.
 
Iwojima said:
Mate, you're making a fool out of yourself..
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You lost me here...


I want updates... If I pay for the damn service and it is broken I will expect updates. I do not find getting informed on network issues dragging on for weeks as foolish.

Infact do you even know the definition of a fool? I am fairly certain that it does not include wanting to be informed.
 
Everything is working really really well here for me. (Getting 3MB/sec/30mbit off torrents even)
Kudos Crystalweb!
 
bgotapen said:
I want updates... If I pay for the damn service and it is broken I will expect updates.
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I believe we have updated everyone in a pretty timely fashion. We acknowledged the problem as being ours once confirmed on our end; we updated users in this thread and via email; we kept everyone in the loop when there were delays; we kept our network notices on the site up to date; and we've now seen vastly improved speeds on downloads which were affected and things will only start to get better for everyone.

We were also incredibly open about what the issues were, explained them in detail, and explained the processes we were following to resolve them - we did so both by mail and in this thread.

If you think there is something more we should have been doing in terms of notifications to customers please let me know.
 
Well daily official updates would be nice. I have been having issues for over an month now... with very little improvements at all.

I am not exactly estatic either that I came from afrihost with ping problems to crystal web that stated having even worse ping problems a week after i joined up.

I was promised resolution to the complaints of pings withing seven days via live chat with support and that on the 17th everything would be restored. The only thing i got was a email stating that hey in 48 hours "downloads" will be better again.

Nothing on ping spikes or when we can expect more stable latensies.
 
bgotapen said:
Well daily official updates would be nice. I have been having issues for over an month now... with very little improvements at all.

I am not exactly estatic either that I came from afrihost with ping problems to crystal web that stated having even worse ping problems a week after i joined up.

I was promised resolution to the complaints of pings withing seven days via live chat with support and that on the 17th everything would be restored. The only thing i got was a email stating that hey in 48 hours "downloads" will be better again.

Nothing on ping spikes or when we can expect more stable latensies.
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There is no chance that any ISP can provide you with daily updates of everything happening with all partners we have on every part of a network. When I can confirm information (confirm) I update customers. However the network notice section on our site is frequently updated when need be as well.

Pings will be stabilising as all of the upgrades roll in. Network performance in general will be stabilising across the board, and has already.

I apologise that the 17th ETA was missed, but I do recall us discussing this in the thread here, and I made a concerted effort to explain why ETAs are forecasts and are subject to change for various reasons. I also stated this in the email, and this was also made clear in the network notice on the site at the time. Unfortunately we don't receive hourly or even daily confirmations of the exact time and date something will be completed or filled, whether by Telkom or other external stakeholders - that's simply not how any network is able to operate.

We did however provide frequent updates, and things are improving, and considering the amount and type of work that needed to be completed, the fact this happened in the same month the issue presented is quite a testament to the network as a whole and everyone involved. At least from our perspective. I know others will probably disagree here.

If you'd like a daily update I can send one. It will in all likelihood be a one liner that most would consider spam though, as sending through "no confirmed change" in a mail to thousands of people is not really an update - in fact I'd consider that spam.
 
Thanks CW for keeping us up to date and being honest as always :D I see download speeds are back to "normal" as of last night...! Have a Beer on us :p
 
Zenbaas said:
Thanks CW for keeping us up to date and being honest as always :D I see download speeds are back to "normal" as of last night...! Have a Beer on us :p
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Still plenty work happening. No beers here at the moment I'm afraid. :(
 
Needed to test out the latest CM nightly with gekkehenkies fixes and bammm! 400KB/s thanks CW, things are looking better already :D
 
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