Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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I must say the silence from CW is worrisome. Perhaps OpenWeb 2.0? As soon as the heat starts they are gone...
 
Looney said:
I must say the silence from CW is worrisome. Perhaps OpenWeb 2.0? As soon as the heat starts they are gone...
Click to expand...

Nah Openweb was dishonest and unethical. I don't know why CW has been quiet on the issue but I'm assuming it's because they want more clarity before commenting considering there seems to be a lot of behind the scenes action going on. That said I can completely understand everyone's frustration at the moment.
 
Sense of humour becoming frayed now.

17:29:02 pppoe,ppp,info isp: terminating... - failed to authenticate ourselve
s to peer
17:29:02 pppoe,ppp,info isp: disconnected
17:29:02 pppoe,ppp,info isp: initializing...
17:29:02 pppoe,ppp,info isp: connecting...
17:29:25 wireless,info C0:9F:42:BB:7B:24@wlan1: disconnected, received disass
oc: sending station leaving (8)
17:29:25 wireless,info wlan1: data from unknown device C0:9F:42:BB:7B:24, sen
t deauth
17:29:31 pppoe,ppp,info isp: authenticated
17:29:31 pppoe,ppp,info isp: connected
17:29:31 wireless,info C0:9F:42:BB:7B:24@wlan1: connected
17:30:00 script,info Unotelly: Current IP 105.233.57.31 is not equal to previ
ous IP , update needed
17:30:00 script,info Unotelly: Sending update
17:30:03 script,info Unotelly: Updated with IP 105.233.57.31
17:30:28 wireless,info 10:A5:D0:4E:18:DB@wlan1: reassociating
17:30:28 wireless,info 10:A5:D0:4E:18:DB@wlan1: disconnected, ok
17:30:28 wireless,info 10:A5:D0:4E:18:DB@wlan1: connected
17:31:05 dhcp,info dhcp deassigned 10.0.0.3 from 00:0C:42:30:30:84
17:31:05 dhcp,info default assigned 10.0.0.3 to 00:0C:42:30:30:84
17:32:13 pppoe,ppp,info isp: terminating... - administrator request
17:32:13 pppoe,ppp,info isp: disconnected
17:32:13 pppoe,ppp,info isp: initializing...
17:32:13 pppoe,ppp,info isp: connecting...
17:32:13 system,info device changed by admin
17:32:16 pppoe,ppp,info isp: terminating... - disconnected
17:32:16 pppoe,ppp,info isp: disconnected
17:32:16 pppoe,ppp,info isp: initializing...
17:32:16 pppoe,ppp,info isp: connecting...
17:32:48 pppoe,ppp,info isp: terminating... - failed to authenticate ourselve
s to peer
17:32:48 pppoe,ppp,info isp: disconnected
17:32:48 pppoe,ppp,info isp: initializing...
17:32:48 pppoe,ppp,info isp: connecting...
17:32:51 pppoe,ppp,info isp: terminating... - disconnected
17:32:51 pppoe,ppp,info isp: disconnected
17:32:52 pppoe,ppp,info isp: initializing...
17:32:52 pppoe,ppp,info isp: connecting...
17:32:55 pppoe,ppp,info isp: terminating... - disconnected
17:32:55 pppoe,ppp,info isp: disconnected
17:32:56 pppoe,ppp,info isp: initializing...
17:32:56 pppoe,ppp,info isp: connecting...
17:33:00 pppoe,ppp,info isp: terminating... - disconnected
17:33:00 pppoe,ppp,info isp: disconnected
17:33:03 pppoe,ppp,info isp: initializing...
17:33:03 pppoe,ppp,info isp: connecting...
17:33:10 pppoe,ppp,info isp: authenticated
17:33:10 pppoe,ppp,info isp: connected
 
Gboss said:
Please Shaun and Paul, can we get an update?
The silence is deafening...
Click to expand...

We have received a limited update from the upstream partners. About to go through the thread over the last day or so and give some replies on posts
 
RoMark said:
I'm not sure who to thank, as CW basically blamed this on Telkom infrastructure, but whoever fixed this, CW or Telkom, thank you.
I've never streamed, but joined the free Hulu Plus trial for a month and I streamed at 420kB/s on my 4Mbps line without any issue. As I understand it, that is in HD?
Click to expand...
In this instance thanks goes to Telkom for getting their infrastructure on better track - many folks at Telkom really do try improve things
although we'll happily take the credit ;)
 
ghostim said:
Anybody else that gets 100% packetloss on africainx.cinx.net.za ?

2 13ms 0/ 100 = 0% 0/ 100 = 0% 105.233.63.1
0/ 100 = 0% |
3 13ms 0/ 100 = 0% 0/ 100 = 0% 196.6.121.198
0/ 100 = 0% |
4 30ms 1/ 100 = 1% 1/ 100 = 1% 96.153.ct-dc.ctcore.net [196.41.96.153]
0/ 100 = 0% |
5 30ms 0/ 100 = 0% 0/ 100 = 0% 96.170.ct-dc.ctcore.net [196.41.96.170]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% africainx.cinx.net.za [196.223.22.47]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
0/ 100 = 0% |
8 35ms 0/ 100 = 0% 0/ 100 = 0% 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
0/ 100 = 0% |
9 32ms 0/ 100 = 0% 0/ 100 = 0% core-access-switch1.jnb1.host-h.net [197.189.193.1]
0/ 100 = 0% |
10 31ms 0/ 100 = 0% 0/ 100 = 0% www417.jnb1.host-h.net [196.22.142.217]
Click to expand...
that is a reporting error from the applicable router - basically it doesn't return information on packet loss
 
eyc said:
Paul , nice read. Can you please elaborate more on this ...
However the input costs are too high (with the well documented problems in the labour market and the high costs related to last mile access)
What input cost , Int and IPC bandwidth ? Who`s to blame for high last mile cost ?
Click to expand...

There is quite a lot to chew through in order to get to a real answer as to why the input costs for any ISP (including Telkom Internet) are higher than what they should be and at the moment I am a little swamped but when I get a chance I'll post some links to pertinent posts from various people (myself included, I think McD would be the second most posted) and try to string in a summary type statement.
In my view though the two companies that should shoulder a lot more blame for the ADSL problem in SA than they are ever given is Vodacom and MTN - the subsidy in CTRs designed to prop up their businesses was paid at the expense of copper fixed line infrastructure.

Unfortunately though one of the trade offs that people don't like to discuss when it relates to DSL provisioning relates to guarantee of service (SLAs). The reason various components of a DSL service are best effort is to reduce cost, this makes ETAs provisional and unenforceable against partners.
 
Woodlands said:
Seems I can't apply for fibre because my line is with CW :(
The 2 months, double charges and countless emails/calls all in vein now that I have to wait for another month before I can apply.
Click to expand...

Did Telkom put that in writing? Please drop me an email with the details because this would be a major problem for us to look into.


O and QUAD DAMAGE
 
Last edited:
Paul Hjul said:
Did Telkom put that in writing? Please drop me an email with the details because this would be a major problem for us to look into.


O and QUAD DAMAGE
Click to expand...

Simply put, the rep I spoke to over the phone asked me for my line number, then said the line was not with Telkom and she could not proceed until it was.
I the asked to speak to the manager (Jasmine) and she said she would look into it and forward it to the "relevant department". I'm still waiting on that call and will let you know if something comes up.

Your support was nice enough to process the line migration for me early though. Hoping for the best
 
I almost fell off my chair.

Guess What?

Web Africa's night-surfing from 0:00 to 06:00 is a whopping 50TB for new and existing customers for December.

And the best part is that one lucky subscriber can win a GoPro Hero 4.
 
My downloads are blazing fast today on NNTP, getting a whopping 4kb/s on my 10m line. Glad to see the problems are sorted this month as promised...time to cancel.
 
Yeah its time to cancel. Had a long webchat with Cybersmart support and got the standard reply "We will get back to you soon/this afternoon". Guess what ? No communication or solution. Open WebAfrica account this morning and my downloads and streaming are back to what I expect of a 20Mb/s VDSL line
 
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