Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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So its been a month or so on CW for me and i want to say thanks, its been a great experience. Torrents work well (only scheduled after hours). Web is fast, D3 is fast. Keep it up guys ;)
 
Sooo it's my router that got damaged - thank you Eskom. The loan one is working perfectly. I guess the silver lining is that I don't have to wait on Telkom...still have not been able to contact them - there's just no answer.
 
Support finally listened to me today and I'm probably affected negatively by the shaper. A test account runs at full speed and I get no issues with streaming or buffering. It probably didn't need to take a week to get them to see what my problem really was, but I'm glad my point was now heard and they'll actually look deeper in to it. Of course, I still have to struggle with slow speeds everywhere for the day, which annoys me greatly.

My experience in general for the past week has been just like Ripstorm's.
 
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Hectic said:
I agree that the CW service and Online support is good.

Unfortunately Im not happy about Http shaping levels.

I'm not going to pay for the most expensive 4Mbps account in the country(iirc) and receive 30 KB/s - 40KB/s on http downloads.

I rarely stream atm and it seems everything takes a backseat for that.
I said at the beginning of the month when the shaping policy was announced, that I would give it two weeks.

It is not quite two weeks, but the status quo won't change much in that regard.

So here I go again in search for an ISP that suits my usage patterns.
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I think I'm in the same boat as Hectic. I was very happy with my account until this month when everything I want to do went from fast to s.......l......o......w.

I mostly do http and NNTP downloads with a little surfing in between. Streaming does not suit my setup, so the way that I use the internet has been sacrificed for those who use it differently. My total usage per month is in the region of 80GB, so not excessive, but I am sitting with downloads (as I type) at a total of 15kbps. I am not using any other bandwidth, so basically my whole internet experience on a R460/month 4mbps line has been reduced to 15KBps.

I think I might need to move somewhere else, which is a shame, because I thought the Crystalweb experience was exactly what I needed - until it changed to exactly what I don't want.

I came from MWEB after 20 years with the same account at UUNET/iAfrica/MWEB and moved because they closed down their NNTP server. I think I might be better off going back there and just getting an extra NGN account.

I realise that Crystalweb has to do what makes economic sense for them, but unfortunately it has reduced my internet experience to 1/20th of what it was a month ago.

Sorry Shaun, we had a nice chat the other day on the support line, but I didn't realise how badly I would be affected if I did not spend some money and effort to completely chance my setup and usage patterns. I like the way I do things and think your account might be for other people. You are a great ISP, just not for me.

Edited to add: There seems to have been some Telkom responsibility to my low download speeds. Although I have tried numerous router re-syncs, a last attempt has suddenly pulled speeds up to over 200kB/s. I'll keep an eye on things, because I would really like to stay with Crystalweb, but only if my usage patterns could be reasonably accommodated.
 
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nugpot said:
I think I'm in the same boat as Hectic. I was very happy with my account until this month when everything I want to do went from fast to s.......l......o......w.

I mostly do http and NNTP downloads with a little surfing in between. Streaming does not suit my setup, so the way that I use the internet has been sacrificed for those who use it differently. My total usage per month is in the region of 80GB, so not excessive, but I am sitting with downloads (as I type) at a total of 15kbps. I am not using any other bandwidth, so basically my whole internet experience on a R460/month 4mbps line has been reduced to 15KBps.

I think I might need to move somewhere else, which is a shame, because I thought the Crystalweb experience was exactly what I needed - until it changed to exactly what I don't want.

I came from MWEB after 20 years with the same account at UUNET/iAfrica/MWEB and moved because they closed down their NNTP server. I think I might be better off going back there and just getting an extra NGN account.

I realise that Crystalweb has to do what makes economic sense for them, but unfortunately it has reduced my internet experience to 1/20th of what it was a month ago.

Sorry Shaun, we had a nice chat the other day on the support line, but I didn't realise how badly I would be affected if I did not spend some money and effort to completely chance my setup and usage patterns. I like the way I do things and think your account might be for other people. You are a great ISP, just not for me.
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Is THAT how bad the hTTP shaping is right now? :O
 
Nugpot, nudge the support team for a test account and see if that changes anything. Your experience is similar to my own, so we may have the same problem.

Edit: Especially if your problems started around the 10th, then we probably do have the same issue.
 
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CataclysmZA said:
Nugpot, nudge the support team for a test account and see if that changes anything. Your experience is similar to my own, so we may have the same problem.

Edit: Especially if your problems started around the 10th, then we probably do have the same issue.
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There seems to have been some Telkom responsibility to my low download speeds. Although I have tried numerous router re-syncs, a last attempt has suddenly pulled speeds up to over 200kB/s. I'll keep an eye on things, because I would really like to stay with Crystalweb, but only if my usage patterns could be reasonably accommodated.
 
We have identified the issues with download shaping in peak hours for some customers (not affecting everyone at all). We will be pushing new configs this week, and will in fact start today to move a portion of our customer base over to the new systems as well, which should help.
 
Crystal Web said:
We have identified the issues with download shaping in peak hours for some customers (not affecting everyone at all). We will be pushing new configs this week, and will in fact start today to move a portion of our customer base over to the new systems as well, which should help.
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I got a mail from Lendl about that a few seconds ago. I hope this will help, because its been annoying me all day and I have the urge to hit something.

Also, Paul or Shaun: Please get some of your support staff to take some grammar lessons. One of the lines in Lendl's mail to me was a single sentence 50 words long with very little punctuation or conjunctions. Some words like "awaiting" were added in incorrectly and "their" was used in place of "they're."

I don't go grammar nazi on any support staff but that was a bit hard to read without groaning. :-P
 
CataclysmZA said:
I got a mail from Lendl about that a few seconds ago. I hope this will help, because its been annoying me all day and I have the urge to hit something.

Also, Paul or Shaun: Please get some of your support staff to take some grammar lessons. One of the lines in Lendl's mail to me was a single sentence 50 words long with very little punctuation or conjunctions. Some words like "awaiting" were added in incorrectly and "their" was used in place of "they're."

I don't go grammar nazi on any support staff but that was a bit hard to read without groaning. :-P
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While I typically have a very low tolerance for grammatical errors in corporate communication, I do offer a little leeway under certain conditions. We do however check and up-skill as often as possible in that department.
 
CataclysmZA said:
I got a mail from Lendl about that a few seconds ago. I hope this will help, because its been annoying me all day and I have the urge to hit something.

Also, Paul or Shaun: Please get some of your support staff to take some grammar lessons. One of the lines in Lendl's mail to me was a single sentence 50 words long with very little punctuation or conjunctions. Some words like "awaiting" were added in incorrectly and "their" was used in place of "they're."

I don't go grammar nazi on any support staff but that was a bit hard to read without groaning. :-P
Click to expand...

when I get the business to relocate to Jbay I'll give you a call on you kind offer to provide free grammar and gamer lessons to the support staff
 
how long does cap data carry over?

i won the 100gb and havent used it yet :(
but see it got carried over
how long can it do it,so i can save it till the day i need it
 
sybertiger said:
how long does cap data carry over?

i won the 100gb and havent used it yet :(
but see it got carried over
how long can it do it,so i can save it till the day i need it
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contact support because you're seeing things
 
yah i get the emails

and i cant login to the client portal,when i log in the screen just refresh and ask me to enter my password again


cuz with the 100gb i won

havent used it in that month(tho i activated it),and support told me i wont get billed for it,the comeing months only if i allow them/sign up for a new one i will go on with it
but still get the reports and i have my data left so just asked
 
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