FYI guys, with regards to DSL line management:
Telkom recently implemented a system called ASSIA which automatically adjusts the sync rate of your line based on line stats and overall performance. If you have a Telkom 10Mbps line, and the sync is dropped lower due to ASSIA, the profile remains 10Mbps on Telkom, and therefore as the ISP we are still billed for the 10Mbps line, and therefore we also invoice out for 10Mbps (as an example). We are not able to credit you a discount to the nearest sync speed as this simply isn't how we are billed - we, and all Telkom customers are invoiced for the profile activated on the line, not the true sync rate, as it's a best effort service.
Unfortunately some customers are getting rather angry with us about this, but I'm afraid there are only two options available here: either the line must be regraded to the nearest profile matching your sync rate and you will thereafter be billed for the new line speed; or you can remain on the same profile and hope that Telkom sync reverts to normal (we can assist). Either way, no credits will be provided in lieu of the lower sync rate as ADSL is a best effort service to ISPs for DSL lines, and directly to customers. We cannot subsidise the difference in cost on behalf of customers and as harsh as this may sound, it's not reasonable to expect as such as well, of any ISP.
We will try to fight to have your line sync changed, but the profile you choose, whether it be 10Mbps, 40Mbps, or 2Mbps, is what you will be charged for, irrespective of the actual sync rate achieved.
