Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Any network issues at the moment?

Streaming twit on my roku is buffering like crazy.
RDP is terrible.
Speedtest 1.12Mbps

no packet loss
 
mister said:
Any network issues at the moment?

Streaming twit on my roku is buffering like crazy.
RDP is terrible.
Speedtest 1.12Mbps

no packet loss
Click to expand...

Will have to remote in and run some tests from there. Looking at the bandwidth it's looking OK, but I do suspect that we made a bit of a boo-boo with one of the changes - I'm going to have to confirm this tonight after a few tests. Will let you know.
 
Crystal Web said:
Will have to remote in and run some tests from there. Looking at the bandwidth it's looking OK, but I do suspect that we made a bit of a boo-boo with one of the changes - I'm going to have to confirm this tonight after a few tests. Will let you know.
Click to expand...

FYI chatting with support now. Intl speedtests are not good, local ones are. The line drop you saw earlier was me, making a config change on the router
 
Sinbad said:
Something's not cool internationally. Local connectivity seems fine for the most part.
Click to expand...

Can't replicate though. Get very different results here, so my suspicion is that there's a routing change happening between your side and Rosebank. Only thing I can think of right now, which makes sense as there is known work taking place on their network.

Can we revisit this tomorrow once we can get some data from your resync?

I'm also thinking a port reset is in order here for you.
 
Sinbad said:
FYI chatting with support now. Intl speedtests are not good, local ones are. The line drop you saw earlier was me, making a config change on the router
Click to expand...

Wasn't one line drop - was about 7 from 14:00 today.
 
Crystal Web said:
Can't replicate though. Get very different results here, so my suspicion is that there's a routing change happening between your side and Rosebank. Only thing I can think of right now, which makes sense as there is known work taking place on their network.

Can we revisit this tomorrow once we can get some data from your resync?

I'm also thinking a port reset is in order here for you.
Click to expand...

apartheid!!!1!11 ;)

Running an MTR to international, just for a look see.
FYI here are the speedtesticles:
http://www.speedtest.net/my-result/4277267533
http://www.speedtest.net/my-result/4277264193
http://www.speedtest.net/my-result/4277258076
 
Computing statistics for 275 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 desktop [10.0.0.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router [10.0.0.1]
0/ 100 = 0% |
2 6ms 0/ 100 = 0% 0/ 100 = 0% 196-210-102-1.dynamic.isadsl.co.za [196.210.102.1]
0/ 100 = 0% |
3 6ms 0/ 100 = 0% 0/ 100 = 0% 196.38.73.113
1/ 100 = 1% |
4 6ms 1/ 100 = 1% 0/ 100 = 0% cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
0/ 100 = 0% |
5 9ms 1/ 100 = 1% 0/ 100 = 0% core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
0/ 100 = 0% |
6 174ms 1/ 100 = 1% 0/ 100 = 0% core2b-dock-pos-0-3-4-0.ip.isnet.net [168.209.201.65]
0/ 100 = 0% |
7 180ms 1/ 100 = 1% 0/ 100 = 0% 168.209.246.65
0/ 100 = 0% |
8 176ms 2/ 100 = 2% 1/ 100 = 1% lndgw2.arcor-ip.net [195.66.224.124]
0/ 100 = 0% |
9 203ms 1/ 100 = 1% 0/ 100 = 0% 85.205.1.21
1/ 100 = 1% |
10 203ms 2/ 100 = 2% 0/ 100 = 0% 85.205.1.21
98/ 100 = 98% |
11 --- 100/ 100 =100% 0/ 100 = 0% 47.73.192.146
 
Crystal, for your capped packages I'm looking at the 400+free package.

Just some questions about it -

In your terms you have "This capped data service is offered unshaped and contended. Once the network contends, only peer to peer speeds in peak periods may be affected"

The peer to peer, I assume that is normal torrents and NNTP traffic? What about http(s)? For your uncapped offering has this - "shaping only applies to downloads on HTTP(S), P2P, and NNTP."

[1] - does this mean that HTTP(S) is only for the uncapped one? If I have the 400GB capped my HTTP(S) will be full speed all day?

[2] - Since these look to be the same as the WebAfrica Home capped packages, what are the difference? Why should I take it with CW instead of WA or take it over a WA Business Capped account (300+1200) for a few bucks more?
 
whatwhat said:
Crystal, for your capped packages I'm looking at the 400+free package.

Just some questions about it -

In your terms you have "This capped data service is offered unshaped and contended. Once the network contends, only peer to peer speeds in peak periods may be affected"

The peer to peer, I assume that is normal torrents and NNTP traffic? What about http(s)?
Click to expand...

All torrents and nntp. In other words if one tries to use SSL to bypass this shaping, we'll still pick it up.

whatwhat said:
For your uncapped offering has this - "shaping only applies to downloads on HTTP(S), P2P, and NNTP."

[1] - does this mean that HTTP(S) is only for the uncapped one?
Click to expand...

No, it just means that encrypted downloads count as downloads on uncapped as well.

whatwhat said:
If I have the 400GB capped my HTTP(S) will be full speed all day?
Click to expand...

Yes, as long as it's not flagged as being used to bypass shaping.

whatwhat said:
[2] - Since these look to be the same as the WebAfrica Home capped packages, what are the difference? Why should I take it with CW instead of WA or take it over a WA Business Capped account (300+1200) for a few bucks more?
Click to expand...

Any profile you can get on WebAfrica, we have access to as well. We use the same profiles, and then we have our own custom profiles setup for various accounts. We both use the IS backbone.

I do believe we offer the best support in the business, if that's a factor in making your mind up?
 
Crystal Web said:
Network Notice:

Starting tomorrow (Sunday 05 April 2015) until Thursday next week (09 April 2015) numerous Telkom exchanges will intermittently go offline for maintenance as part of Telkom's major network upgrades. The list is extensive and countrywide, and you may experience loss of DSL sync or decreased throughput for up to 5 hours during this process. Don't be alarmed. There's no need to report a fault if you experience this, unless the service is not restored 24 hours. You should be back up and running in a few hours.
Click to expand...

So, 5th to the 9th has come and past. What changed?
 
Crystal Web said:
Any profile you can get on WebAfrica, we have access to as well. We use the same profiles, and then we have our own custom profiles setup for various accounts. We both use the IS backbone.

I do believe we offer the best support in the business, if that's a factor in making your mind up?
Click to expand...

When are you announcing your new packages by the way?

I re-read some of your earlier posts and you said that it would cover the missing gaps in the current product offering. I'm sure it's an easy process to migrate to something else if needed, but it is nice to know all your options upfront.
 
whatwhat said:
When are you announcing your new packages by the way?
Click to expand...

Announcing a specific date would amount to an announcement, so it's kept secret for the time being. Although what I will say is to check daily from here on out. ;)
 
ghostR said:
Nothing the end consumer will see, About 40 or so exchange backhauls did get upgraded though for future developments.
Click to expand...

If they didn't break anything, then I hope the current shockingly slow speeds are due to the latest iOS release and game pre-loads.

@CW - are you able to monitor network demand at present and comment on that ?
 
thewusman said:
If they didn't break anything, then I hope the current shockingly slow speeds are due to the latest iOS release and game pre-loads.

@CW - are you able to monitor network demand at present and comment on that ?
Click to expand...

Yes. Never been higher - we've hit records on the bandwidth, which is why downloads are shaped a little heavier and longer at the moment.
 
Last edited:
Crystal Web said:
Yes. Never been higher - we've hit records on the bandwidth, which is why downloads are shaped a little heavier at the moment.
Click to expand...

/stops furiously testing shiny new speed line ;)


(j/k, stopped a while ago)
 
Crystal Web said:
Yes. Never been higher - we've hit records on the bandwidth, which is why downloads are shaped a little heavier and longer at the moment.
Click to expand...

Wheres Google fibre when you need it !

Please let us know when things start returning to normal demand wise :)
 
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