Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

  • Total voters
    126
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kayvee said:
Question on home capped account, is the shaping automatic on download protocols during business hours, or it it only so once you reach the "naughty" levels?
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Home capped doesn't have set shaping applied. The p2p and nntp stuff may come down at line speed, or be shaped down in business hours, depending on network load. We run this separate from the uncapped side as well on the network. So basically if there is business capped data coming in, it will give it priority before home capped customers. Business capped pay more for the "first bite" access at the end of the day. And this is why we advertise it openly and honestly in our product FAQ. Again, we don't like to create the "unshaped entirely" impression. Trying to operate that at current pricing levels in the market is very difficult, as some ISPs have been discovering over the last 2 years.

But things are changing with IPC coming down a little. The recent headlines however are a little misleading. Pricing is coming down for niche players a decent amount, while with bigger ISPs as we have slowly become, we get a different offer. I personally believe that current pricing is decent enough to not have to drive pricing down, but to rather offer you guys better value overall. If all we do is drop pricing, the end result is the same experience and quality. Consumers deserve a better experience rather than simply a cheaper broadband connection. It's all about finding that balance at the end of the day.
 
Sinbad said:
I'll be honest, I was very surprised (and a little built guilt stricken ;) )
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Remember we also boosted capacity when the top rated ISP was released and we were on top. So in terms of shaping and contentions, it's never been this low before. We were on the ball on that one. :D
 
Crystal Web said:
Home capped doesn't have set shaping applied. The p2p and nntp stuff may come down at line speed, or be shaped down in business hours, depending on network load. We run this separate from the uncapped side as well on the network. So basically if there is business capped data coming in, it will give it priority before home capped customers. Business capped pay more for the "first bite" access at the end of the day. And this is why we advertise it openly and honestly in our product FAQ. Again, we don't like to create the "unshaped entirely" impression. Trying to operate that at current pricing levels in the market is very difficult, as some ISPs have been discovering over the last 2 years.

But things are changing with IPC coming down a little. The recent headlines however are a little misleading. Pricing is coming down for niche players a decent amount, while with bigger ISPs as we have slowly become, we get a different offer. I personally believe that current pricing is decent enough to not have to drive pricing down, but to rather offer you guys better value overall. If all we do is drop pricing, the end result is the same experience and quality. Consumers deserve a better experience rather than simply a cheaper broadband connection. It's all about finding that balance at the end of the day.
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Thanks for the concise reply. Your openness and honesty is refreshing I must say. Nice :)
 
Crystal Web said:
Home capped doesn't have set shaping applied. The p2p and nntp stuff may come down at line speed, or be shaped down in business hours, depending on network load. We run this separate from the uncapped side as well on the network. So basically if there is business capped data coming in, it will give it priority before home capped customers. Business capped pay more for the "first bite" access at the end of the day. And this is why we advertise it openly and honestly in our product FAQ. Again, we don't like to create the "unshaped entirely" impression. Trying to operate that at current pricing levels in the market is very difficult, as some ISPs have been discovering over the last 2 years.

But things are changing with IPC coming down a little. The recent headlines however are a little misleading. Pricing is coming down for niche players a decent amount, while with bigger ISPs as we have slowly become, we get a different offer. I personally believe that current pricing is decent enough to not have to drive pricing down, but to rather offer you guys better value overall. If all we do is drop pricing, the end result is the same experience and quality. Consumers deserve a better experience rather than simply a cheaper broadband connection. It's all about finding that balance at the end of the day.
Click to expand...

I fully agree with not dropping prices.
The current price points are perfect for the service I get.
I, and I'm sure many others, would prefer the savings be re-invested in the network.
We'd rather have lower contention than lower prices.....
 
Gboss said:
I fully agree with not dropping prices.
The current price points are perfect for the service I get.
I, and I'm sure many others, would prefer the savings be re-invested in the network.
We'd rather have lower contention than lower prices.....
Click to expand...

Curious to know if others feel the same way?

We will run a survey on this soon as well, but initial feedback would be appreciated.
 
Gboss said:
I fully agree with not dropping prices.
The current price points are perfect for the service I get.
I, and I'm sure many others, would prefer the savings be re-invested in the network.
We'd rather have lower contention than lower prices.....
Click to expand...

This.
 
Crystal Web said:
Curious to know if others feel the same way?

We will run a survey on this soon as well, but initial feedback would be appreciated.
Click to expand...

Middle ground if possible
So slightly lower price with slightly better network. Otherwise same price but better network.
 
Gboss said:
I fully agree with not dropping prices.
The current price points are perfect for the service I get.
I, and I'm sure many others, would prefer the savings be re-invested in the network.
We'd rather have lower contention than lower prices.....
Click to expand...
I concur.
Crystal Web said:
Curious to know if others feel the same way?

We will run a survey on this soon as well, but initial feedback would be appreciated.
Click to expand...
 
Gboss said:
I fully agree with not dropping prices.
The current price points are perfect for the service I get.
I, and I'm sure many others, would prefer the savings be re-invested in the network.
We'd rather have lower contention than lower prices.....
Click to expand...

Agreed; we already have a Afrihost.
 
Crystal Web said:
Unlikely to affect us though. Hence no network notice. ;)
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Hehe. Words I like to hear!

Now I just need to get Telkom to fix my exchange...which I doubt they will since fibre as been rolled out in my area...

Hint hint nudge nudge Crystal. Residential Fibre plans please :D
 
Crystal Web said:
Curious to know if others feel the same way?

We will run a survey on this soon as well, but initial feedback would be appreciated.
Click to expand...

Agree with everyone else, better product for the same price. A slightly lower price if it would allow but not at product degradation.
 
whatwhat said:
A slightly lower price if it would allow but not at product degradation.
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Unfortunately that's all that price wars end up resulting in, as has previously happened over the years. We're now already at an artificially low general price point in the market, so we believe that it's time to start delivering a better experience instead.
 
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