Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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    126
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Crystal Web said:
Agreed on most fronts. The goal with standard and premium business has (and remains) to make an affordable SME product. But it seems in general, home customers want the business products instead as most people think that business = unlimited data or massive data usage. When you mix the two together and start selling business to home customers, you can end up with bandwidth issues later down the line if those customers perceive business products to be 1TB torrent download products, for example.

We do however have a solution which is tied to some cool announcements coming from Crystal Web about new services.
Click to expand...

I think home users shouldn't ever need to have a business account, that's what the premium home account is for. Business accounts should be unrestricted but come at a premium. I honestly think most businesses that cannot afford a business-grade account are better off using a home premium account then, instead of home users needing business accounts.

My 2c.

EDIT: Oh yes, and Business accounts should come with frontline dedicated support, hence the premium.
 
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Crystal Web said:
We do however have a solution which is tied to some cool announcements coming from Crystal Web about new services.
Click to expand...

Im planning on signing up 1 June ( waiting out months notice ) want to move line also. Talking about announcements not holding you to it but will they happen before then. If not do you recommend I wait a bit to avoid changing packages then?
 
DrJohnZoidberg said:
I think home users shouldn't ever need to have a business account, that's what the premium home account is for. Business accounts should be unrestricted but come at a premium. I honestly think most businesses that cannot afford a business-grade account are better off using a home premium account then, instead of home users needing business accounts.

My 2c.
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You'd think, but in reality it works the other way around with more home users wanting business accounts than businesses wanting home accounts. It's equally problematic if businesses opt for home accounts. On home accounts you expect, price, and forecast for less peak usage and more after hours usage. Your forecasts are always behavioural based, as is then the backend that manages the network. If general usage behaviour changes, you have a problem on a few counts.
 
Kensei2605 said:
Im planning on signing up 1 June ( waiting out months notice ) want to move line also. Talking about announcements not holding you to it but will they happen before then. If not do you recommend I wait a bit to avoid changing packages then?
Click to expand...

Do not bank on any Telkom changes and announcements yet in any way. We're not quite there yet. Our announcements are more to do with some other services entirely. ;)
 
Crystal Web said:
You'd think, but in reality it works the other way around with more home users wanting business accounts than businesses wanting home accounts. It's equally problematic if businesses opt for home accounts. On home accounts you expect, price, and forecast for less peak usage and more after hours usage. Your forecasts are always behavioural based, as is then the backend that manages the network. If general usage behaviour changes, you have a problem on a few counts.
Click to expand...

Has any ISP successfully done a pay-as-you-go type data account?

Create an account that charges premium rates during peak hours and off-peak rates after hours.

Example:

Monthly flat rate: R100pm.

Peak: 08:00 to 18:00 - R0.50 per 100MB.
Off-peak: 18:00 to 00:00 - R0.15 per 100MB.
Midnight: 00:00 to 08:00 - Free

Include a user-definable hard cap on peak and off-peak hours.
 
DrJohnZoidberg said:
Has any ISP successfully done a pay-as-you-go type data account?

Create an account that charges premium rates during peak hours and off-peak rates after hours.

Example:

Monthly flat rate: R100pm.

Peak: 08:00 to 18:00 - R0.50 per 100MB.
Off-peak: 18:00 to 00:00 - R0.15 per 100MB.
Midnight: 00:00 to 08:00 - Free

Include a user-definable hard cap on peak and off-peak hours.
Click to expand...
The pay as you go approach requires quite a bit of real time account management which involves systems and stuff. On the postpaid approach though it is a little more:

Metered accounts are something that requires adopting utility billing and thereafter the bill becomes incidental credit (National Credit Act kicks in)
IIRC it was available years ago and a couple of providers had products that gave you a data allocation (say 10 gigs) and then usage charges per 100 megs (IIRC in 2009 a business I was involved with paid R7 per 100 megs over their 10 gig usage) but the uncapped line approach has largely taken over. The point though is that you were dealing with much more expensive broadband charges so the added conflicts relating to utility billing was less of a concern.

So for home usage its not really possible for an ISP to view as viable from a management point of view. A multisite business approach or where there are other utility billing features on board (voice for example) and you have a slightly different story.

However with critical mass the idea of prepaid charge for data could make a difference to the market but only if tied to converged products which starts to look a bit like what G-Connect have done.
 
DrJohnZoidberg said:
Has any ISP successfully done a pay-as-you-go type data account?

Create an account that charges premium rates during peak hours and off-peak rates after hours.

Example:

Monthly flat rate: R100pm.

Peak: 08:00 to 18:00 - R0.50 per 100MB.
Off-peak: 18:00 to 00:00 - R0.15 per 100MB.
Midnight: 00:00 to 08:00 - Free

Include a user-definable hard cap on peak and off-peak hours.
Click to expand...

I think you'll soon be pleased with a few things coming from Crystal Web. ;)
 
Crystal Web said:
You'd think, but in reality it works the other way around with more home users wanting business accounts than businesses wanting home accounts. It's equally problematic if businesses opt for home accounts. On home accounts you expect, price, and forecast for less peak usage and more after hours usage. Your forecasts are always behavioural based, as is then the backend that manages the network. If general usage behaviour changes, you have a problem on a few counts.
Click to expand...

Hi. I'm not a customer (yet) but I often follow your threads out of interest. Will it not make sense to have three products, where one has priority during daytime, one has priority after hours, and the last one has full time priority (and el-cheapo maybe that never has priority)? So you sell a product based on time of day usage and not an "artificial" home/business description? It might be a bit clearer then for people to choose an account based on when they want to use the internet, and no angry people because they cannot download full speed all day :). Just a thought...
 
furpile said:
Hi. I'm not a customer (yet) but I often follow your threads out of interest. Will it not make sense to have three products, where one has priority during daytime, one has priority after hours, and the last one has full time priority (and el-cheapo maybe that never has priority)? So you sell a product based on time of day usage and not an "artificial" home/business description? It might be a bit clearer then for people to choose an account based on when they want to use the internet, and no angry people because they cannot download full speed all day :). Just a thought...
Click to expand...

Couldn't agree more and thanks for that suggestion. ;)
 
Line being migrated to you guys. Any indication how long that can take? Does it auto bundle? Does that need to be requested?
 
Orihalcon said:
Line being migrated to you guys. Any indication how long that can take? Does it auto bundle? Does that need to be requested?
Click to expand...

It will auto-bundle, and can take anywhere from 48 hours to 2 weeks depending on how fast Telkom act. We send the request immediately and we then await their confirmation.
 
@CW
Good day.
Do you perhaps know if the new racing game, Project Cars, makes use of P2P for online racing?
I'm using it on a PS4, but it is available on Pc and XBox One as well.
 
Hectic said:
@CW
Good day.
Do you perhaps know if the new racing game, Project Cars, makes use of P2P for online racing?
I'm using it on a PS4, but it is available on Pc and XBox One as well.
Click to expand...

I honestly don't know and not sure I'll have the time to test today.
 
Orihalcon said:
Line being migrated to you guys. Any indication how long that can take? Does it auto bundle? Does that need to be requested?
Click to expand...

I'm still waiting and I signed up on 15 Apr. :( Telkom man.

Crystal Web have escalated it though.
 
Quick question, which packages include the news server access? It is mentioned but not defined anywhere on the site I can find?

On product page:
Premium News Server Access
2000+ days retention. SSL secured. Unlimited speeds. 15 concurrent connections. At no cost to you.*
Click to expand...

On news server page:
FREE ACCESS

To all home Crystal Web accounts depending on your package you choose. Why pay more elsewhere?
Click to expand...
 
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