Official Crystal Web ADSL performance feedback thread Part 2...

Are you satisfied with your Crystal Web account?

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Orihalcon said:
Yea...I don't agree with this. No offence intended.

The "you get what you pay for" argument is valid is some cases. If you want to download 24/7 for example. By all means. Pay for that priority data.

If I consume 40gb of data between 8am and midnight it would be a lot in a month. And all of that is from YouTube and streaming.

It should not be the norm to have to buy a business class product for basic home usage like watching a few streams, twitch and some YouTube. No sir.
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No offence taken..... :p .... a forum is a place to voice fact and opinion, so everyone has a right to have a say and question, etc... I use about 150GB a month just on streaming. The only downloading I do, is probably iTunes updates and Windows updates.

I have honestly never had an issue. :whistle:
 
Dipro said:
No offence taken..... :p .... a forum is a place to voice fact and opinion, so everyone has a right to have a say and question, etc... I use about 150GB a month just on streaming. The only downloading I do, is probably iTunes updates and Windows updates.

I have honestly never had an issue. :whistle:
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So explain your statement about paying for what you get.
Some people use nothing on their accounts and still have terrible performance on CW.

Should they pay more just to use less?
 
Seems to be the trend locally. ISPs are looking for more ways to squeeze money out of ADSL users. Not talking about CW specifically, but the local industry graduated from "The net should be free!" to "Squeezing blood from a rock" very quickly. First it was uncapped, because users should not be restricted. Then uncapped was shaped, because bandwidth is expensive, don't you know. Then there was uncapped premium, if you want REAL uncapped. Then that was shaped, because you should get capped data if you want to get what you pay for, don't you know. Then the margins still weren't high enough, so there was capped premium. Then Home capped and business capped. Then business capped premium. This is true across all the ISPs. How do you make more money? Divide your products into as many performance strata as possible, and convince users they're getting more out of it than the lower levels.

I think the main problem at the moment is that they've divided up their service levels for each account type based on historic traffic levels and bandwidth capacities. Now that capacity is sorely lacking due to the IPC issue, the lower levels are suffering badly. I'm not completely convinced this IPC upgrade will solve these issues, but I hope I'm wrong.
 
Dipro said:
No offence taken..... :p .... a forum is a place to voice fact and opinion, so everyone has a right to have a say and question, etc... I use about 150GB a month just on streaming. The only downloading I do, is probably iTunes updates and Windows updates.

I have honestly never had an issue. :whistle:
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hehe :D

Well I can imagine. You are on their top tier package and as such should get full priority on available bandwidth when contention rises. I have no qualms about that :)

I'll see what happens after the IPC get's deployed.
 
I think the biggest gripe here is twofold:

1) We're paying a premium for a product that does not meet expectations currently. Now, IPC issues happen, it's a reality, but:
2) Then the ISP should take into account that the customers are paying for something they're not getting, and:
3) The ISP should COMMUNICATE with their customers. CW has been very silent on this thread lately.

We're customers, not a fan club. And most of us - myself included, are and have always been loyal customers. Please take some time to speak to us, and accommodate us.
 
You guys are scaring me. And I just closed my AH account for a CW home capped :/
 
aktor said:
I think the biggest gripe here is twofold:

1) We're paying a premium for a product that does not meet expectations currently. Now, IPC issues happen, it's a reality, but:
2) Then the ISP should take into account that the customers are paying for something they're not getting, and:
3) The ISP should COMMUNICATE with their customers. CW has been very silent on this thread lately.

We're customers, not a fan club. And most of us - myself included, are and have always been loyal customers. Please take some time to speak to us, and accommodate us.
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IPC issues don't just happen, it happens through bad planning....
 
Hi guys

If I am not mistaken one of Crystal Web's reps said they made provision for additional IPC capacity after they won the best ISP award...
So how the hell is this happening? Did they give an explanation? Orihalcon, I know you follow this thread maybe you know if they provided a reason how this has happend...?

It's a shame, I really want my account to perform as it did a month ago!

Luckily the deadline is tomorrow and if this weekend is as bad as last week I will cancel.

P.S I am in the Southern Cape area.
 
You guys should really check the history of this thread and the previous thread to see how many times the same promises were made.

Sorry to be that guy.
 
klipdrifter said:
Hi guys

If I am not mistaken one of Crystal Web's reps said they made provision for additional IPC capacity after they won the best ISP award...
So how the hell is this happening? Did they give an explanation? Orihalcon, I know you follow this thread maybe you know if they provided a reason how this has happend...?

It's a shame, I really want my account to perform as it did a month ago!

Luckily the deadline is tomorrow and if this weekend is as bad as last week I will cancel.

P.S I am in the Southern Cape area.
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Additional capacity was lit up when they won the ISP of the year award. CW - as I understand it from the posts - are flexible in the agreement on the acquisition and deployment of more IPC from their upstream provider.

The problem we are facing here - and that WA is facing as well on their home capped accounts - is that the upstream provider does not have enough capacity anymore. So this is not a case of CW misjudging the IPC needed to satisfy customer, but the upstream provider not being able to have additional capacity in place to provide the ISPs. I know as consumers this is not our problem and our direct line of contact is CW as the provider. However this is not overall their fault.

I do understand this...but I still don't like it.

Electric said:
You guys should really check the history of this thread and the previous thread to see how many times the same promises were made.

Sorry to be that guy.
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Yup. Slowly turning into "that guy" too over here hehe.


I believe that once the IPC deployment from the upstream provider has been completed things will return to the previous months' great service levels.

If it doesn't. Moving on.
 
klipdrifter said:
Luckily the deadline is tomorrow and if this weekend is as bad as last week I will cancel.
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Is it? End of the week could mean 11:59pm on Sunday :)

It's like Eskom saying there will be no PLANNED load shedding this winter. They don't do any planning, so technically the statement is still correct, even while they're load shedding :P
 
Well I'm giving it till Monday, rather not keep your hopes up guys. Deadline will probably be extended :)
 
aktor said:
I think the biggest gripe here is twofold:

1) We're paying a premium for a product that does not meet expectations currently. Now, IPC issues happen, it's a reality, but:
2) Then the ISP should take into account that the customers are paying for something they're not getting, and:
3) The ISP should COMMUNICATE with their customers. CW has been very silent on this thread lately.

We're customers, not a fan club. And most of us - myself included, are and have always been loyal customers. Please take some time to speak to us, and accommodate us.
Click to expand...

Communication is lacking from all the ISPs. Most of them i.e. Afrihost, Webafrica and Crystalweb have newtork notifications on their home pages. All 3 are experiencing network issues to an extent but none of them are disclosing this on their sites. What is the point then of these notifications? This is very dishonest in my opinion as new customers might sign up while under false pretenses of good network performance.

I also noted that Crystal web reps have gone a bit silent on this forum. So the website is not presenting a fair image of the current state of the network and then some people come to this forum to voice their issues but this is then met with silence. I just thought Crystal web marketed themselves as more customer focused and transparent but they are no different then the other big corporates.
 
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Electric said:
You guys should really check the history of this thread and the previous thread to see how many times the same promises were made.

Sorry to be that guy.
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Apart from the recent lack of IPC which should be resolved soon, things have been great since they moved to IS. At least on the uncapped side.

You've been unhappy with them for ages. You were on the early adopters right?
 
Regarding the "lack of communication" here, they've told us what the problem is several times. Do you guys want Paul to continuously monitor this thread and reply to every single person complaining about speed with the "We currently are upgrading our IPC to solve the problem" line?

By all means, if the date comes and goes and things are still slow, then go off at them, but until then, just hold your horses.
 
I think a general " The IPC upgrade are still on track " will be appreciated by all the customers who are experiencing problems and go along way. Some reassurance never hurt :)
 
Orihalcon said:
Additional capacity was lit up when they won the ISP of the year award. CW - as I understand it from the posts - are flexible in the agreement on the acquisition and deployment of more IPC from their upstream provider.

The problem we are facing here - and that WA is facing as well on their home capped accounts - is that the upstream provider does not have enough capacity anymore. So this is not a case of CW misjudging the IPC needed to satisfy customer, but the upstream provider not being able to have additional capacity in place to provide the ISPs. I know as consumers this is not our problem and our direct line of contact is CW as the provider. However this is not overall their fault.

.
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It is their problem and need to find a fix asap. Asking consumers to wait 2 weeks or more is not acceptable for an internet service. They find a solution...
 
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