althex
Well-Known Member
I'm always amazed to see someone post sub 200ms pings in game, because in Star Trek Online & Marvel Heroes 2015 I always have 300ms plus pings
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: If you were buying a TV today, which brand would you choose?
Official Crystal Web ADSL performance feedback thread Part 2...
- Thread starter Crystal Web
- Start date
- Status
I'm always amazed to see someone post sub 200ms pings in game, because in Star Trek Online & Marvel Heroes 2015 I always have 300ms plus pings
MyLowBandwidth
Well-Known Member
Not so sure about the business ethics of Crystal Web
I signed up for CW mid April. During the sign up I don't remember selecting an activation date but after signing up I got an email saying that the services are provided on the basis of an up front payment. My previous ISP required a months notice so I gave that notice as required and paid CW for services for June. I had emailed them numerous times to change my activation date to 1 June. I also had an online chat with someone, where I very politely asked that my activation date be changed to 1 June 2015. I have never received a response, except for a few very acerbic emails reminding me that my May invoice was overdue.
My most recent email is from their CEO (Shaun) saying that I must pay the R395 for services for the month of May. My rationale is that I didn't use their services in the month of May as I was not connected to the CW network at all.
Except I had connected to CW in May... I connected on 31 May 2015 10:58pm. Apparently, according to Shaun, this warrants the use of their services and I should pay the R395.
I'm not sure of the ethics here. Does this really warrant being invoiced and liable for a full month?
In my opinion: no. It does not.
But I'm really questioning the business ethics of a CEO who would pose this logic. This is the CEO of an ISP who is apparently the best ISP in the country, and they apparently have the happiest customers. Billing me for an hour and 2 minutes after ignoring repeated emails and messages to their customer support team, asking to change my activation date speaks volumes of this wonderful ISP. Maybe this is the sign of things to come. Today its excepting full payment for seriously minimal use, tomorrow its being sneaky in how they bill me for my usage.
CW is not for me. Time to move on.
I signed up for CW mid April. During the sign up I don't remember selecting an activation date but after signing up I got an email saying that the services are provided on the basis of an up front payment. My previous ISP required a months notice so I gave that notice as required and paid CW for services for June. I had emailed them numerous times to change my activation date to 1 June. I also had an online chat with someone, where I very politely asked that my activation date be changed to 1 June 2015. I have never received a response, except for a few very acerbic emails reminding me that my May invoice was overdue.
My most recent email is from their CEO (Shaun) saying that I must pay the R395 for services for the month of May. My rationale is that I didn't use their services in the month of May as I was not connected to the CW network at all.
Except I had connected to CW in May... I connected on 31 May 2015 10:58pm. Apparently, according to Shaun, this warrants the use of their services and I should pay the R395.
I'm not sure of the ethics here. Does this really warrant being invoiced and liable for a full month?
In my opinion: no. It does not.
But I'm really questioning the business ethics of a CEO who would pose this logic. This is the CEO of an ISP who is apparently the best ISP in the country, and they apparently have the happiest customers. Billing me for an hour and 2 minutes after ignoring repeated emails and messages to their customer support team, asking to change my activation date speaks volumes of this wonderful ISP. Maybe this is the sign of things to come. Today its excepting full payment for seriously minimal use, tomorrow its being sneaky in how they bill me for my usage.
CW is not for me. Time to move on.
A brief update on the IPC constraint situation:
The bad news is that there is a snag that has been picked up in getting the additional IPC properly provisioned. So the ETA of today has shifted to Monday afternoon
On the good news front a temporary workaround that sees additional capacity diverted over the weekend for our pipe.
Unfortunately the good news is limited to products on our normal pipe - home capped remains under observation.
The bad news is that there is a snag that has been picked up in getting the additional IPC properly provisioned. So the ETA of today has shifted to Monday afternoon
On the good news front a temporary workaround that sees additional capacity diverted over the weekend for our pipe.
Unfortunately the good news is limited to products on our normal pipe - home capped remains under observation.
DrJohnZoidberg
Honorary Master
I definitely noticed slowness last night on my home capped account. Was streaming from my Plex server in Germany and couldn't maintain throughput of higher than 4Mbps. I switched to another IS account (a premium capped account) and it shot up to 15Mbps.
Hope the IPC upgrade fixes this.
Hope the IPC upgrade fixes this.
Vanhimself
Well-Known Member
- Joined
- Aug 19, 2011
- Messages
- 318
- Reaction score
- 0
They really riding on the ISP of the year bandwagon after surveying 3,442 people. Pffft
Why on earth is your plex server located in Germany? :wtf:
DrJohnZoidberg
Honorary Master
1. Because load shedding.
2. Because family in Europe.
3. Because cheap (dedicated i7 server for ~R330 pm).
I have a local server also, but because of load shedding it's down a lot during peak viewing times. I'm honestly thinking of using it as my primary with electricity prices so high and getting worse it's becoming cheaper to run a dedicated server in another country than have to pay the electricity bill for a local one.
Who is your German provider?
What's the upload speed on the server?
If you combine a cheap virtual host, with unlimited OneDrive you can download the planet using a remote server in the highest quality possible.
Then you just stream from that when needed. Kinda like your own seedbox, but unlimited.
DrJohnZoidberg
Honorary Master
1Gbit.
DrJohnZoidberg
Honorary Master
Hetzner (server auctions).
Hectic
Executive Member
Did CW just die?
Eastern Cape
Edit:
NVM, it is up again.
Eastern Cape
Edit:
NVM, it is up again.
Last edited:
Dipro
Well-Known Member
A brief update on the IPC constraint situation:
The bad news is that there is a snag that has been picked up in getting the additional IPC properly provisioned. So the ETA of today has shifted to Monday afternoon
On the good news front a temporary workaround that sees additional capacity diverted over the weekend for our pipe.
Unfortunately the good news is limited to products on our normal pipe - home capped remains under observation.
Thank you for the update !
If everything went perfectly to plan, then the world would be a boring place !
Great things come to those who wait......... but even though I am not having issues, I think a few peeps on here are starting to stress out on this topic
Now, if only they would only run 100mb fibre to home in Big Bay (you know the place where people with money would pay for that type of service .... hint hint Telkom)
Hi I don't have anything in the complaints schedule in connection with this matter (on the presented facts, I have another matter on a different set of given facts) at all and really it is a channel provided contractually to customer. It appears - on the facts you've alleged here - that you made an error in you signing up and compounded that error and knowing that you've made an error rather than working towards a resolution are taking to bad mouthing the company [which btw is something which we do recognize as within a customers general rights if there is a reciprocal right of reply - and bizarrely an increasing number of consumer agreements are seeking to deprive customers of these rights]. And trying to frame your defamatory post as "really questioning the business ethics" doesn't depart from the fact that without using the disputes resolution process built into the Customer Relationship Agreement it is difficult to see any "really questioning the business ethics".
Dipro
Well-Known Member
Yikes, I think that the load-shedding here in Cape Town must have broken something....
Usually, when the power comes back on.... I simply wait a while then reboot the modem and all is good again, but today, I rebooted and it's beyond tragic on speed at the moment. Did a few more reboots and it's still tragic.......... I really wish that we didn't have load-shedding, it's expensive and taking it's toll my house-hold electrics... but the last straw was messing with my adsl connection... now it's gone too far !!! :twisted:
hee hee..... I think I need to re-think my values
Usually, when the power comes back on.... I simply wait a while then reboot the modem and all is good again, but today, I rebooted and it's beyond tragic on speed at the moment. Did a few more reboots and it's still tragic.......... I really wish that we didn't have load-shedding, it's expensive and taking it's toll my house-hold electrics... but the last straw was messing with my adsl connection... now it's gone too far !!! :twisted:
hee hee..... I think I need to re-think my values
Dipro
Well-Known Member
Yikes, I think that the load-shedding here in Cape Town must have broken something....
Usually, when the power comes back on.... I simply wait a while then reboot the modem and all is good again, but today, I rebooted and it's beyond tragic on speed at the moment. Did a few more reboots and it's still tragic.......... I really wish that we didn't have load-shedding, it's expensive and taking it's toll my house-hold electrics... but the last straw was messing with my adsl connection... now it's gone too far !!! :twisted:
hee hee..... I think I need to re-think my values
All fixed !!!! ......... it just took a little longer today then usual.... about 1 hour longer, but hey, it's back to it's excellent self !!
- Status