OpenWeb ADSL Feedback Thread

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Can you perhaps PM me your ticket number. I need to see why you were not contacted.

Yes it has, but in the sense that was expected to be after 17h00 as is normally the case.
My problem was overall throughputs during business hours on normal browsing and emails.
Nobody called me back or spoke with me after reporting it, though. It just kinda is what it is.

I understood your comments though re the Windows Updates, but as some have commented - other ISP's are not as critically affected during these occurances.

I am content now though, thanks for enquiring Mr Beep. :)
 
I did an NNTP test today at 2:30pm with my 10mb Gamers King account and got 800kBps, so it must be area/exchange related?

- Morningside, Durban

Yeah, I think this is the case.
I was notified by telkom that they're doing upgrades in the general area (Northern suburbs, Cape Town). When I went to

http://www.telkom.co.za/noticeboard/index.do

and entered my number, it said it should be done by the 20th.
 
RTMP stream being murdered again. Never seen this happen so late in the evening before.

This is still going on. It is even after hours now. Switch to Afrihost and its fine. Probably going to have to top up my Afrihost account this month just so I can have decent internet. Ridiculous to have to do this on a "Gold" account.
 
Guys anyone else experiencing problems connecting to the US Itunes store? Working on 3G. 10mb Gold Uncapped account. Happening on both PC and iPad.
 
I cant even play wow anymore, latency is over 1000ms. this has been going on for 2 weeks.
general downloading seems okay, youtube is random, sometimes no buffering and other times just hangs.
funny thing is speedtest always appears to be great.
I am paying R1100 a month for 10meg uncapped and have decided its just not worth it.
I am currently using Afrihost Capped account and is working like a dream.
If i purchase upgrade to a 100Gig Afrihost capped account and get an additional 100 gig for R790 which is more or less what i use currently it would be cheaper and better performance.

I have no idea what happened to this account, and don't have the patience to query and test. it used to be the best I've experienced.
I'm sure I will come back to Openweb again in the future when they have their specials.
I'm giving it till the 25th and then cancelling.
 
Did anyone else's account stop authenticating?

Yeah my account also stopped authenticating. It's been happening a lot lately. Account works perfectly and then all of a sudden dies. I have to reboot my modem to get it working again.
 
Yes it has, but in the sense that was expected to be after 17h00 as is normally the case.
My problem was overall throughputs during business hours on normal browsing and emails.
<snip>
I understood your comments though re the Windows Updates, but as some have commented - other ISP's are not as critically affected during these occurances.

I don't buy the Windows Updates excuse at all. Windows updates run every month - and yes sometimes there's more to download than other times. But I've never heard of an ISP being run to the ground because of it. And its funny that as soon as the clock hits 17:00 everyone seems to stop their updates and the network comes back! Weird that....

WRT shaping, I can understand things like P2P/Torrents being shaped to allow HTTP/Mail etc to work. But currently there's none of that either. Gmail times out, Websites timeout, its like there's just no bandwidth available for anything.

Today I needed to download a set of XP drivers for a Toshiba laptop, around 250MB in total. After watching them come down at between 5-10KB/s and deciding I actually couldn't wait hours for them, I went across to my cousin who has an Mweb uncapped account and got them all. When I got home with them, my downloads here were still at 10%. Do Mweb clients not download windows updates then?

As much as I hate Mweb (spawn of the devil), in the time I was with them I had no such problems. HTTP downloads and email ran at full speed all day, as it should with decent shaping.

In the 2 months I've been with Openweb, I've had nothing but problems. I've had my account changed, worked for a few days and then back to ****. They gave me another new (BCSNET) account to try earlier this week, but it was even worse than the current one, so I gave up on that.

I'm afraid that from what I've seen so far, there's something seriously wrong with Openweb's network, if not oversubscribed then something else. I've resigned myself to the fact that its only good for night use, so I've gone and got myself a 10GB Afrihost account to use during the day when I actually NEED my internet to be workling. If there's no fix by month-end, than I'm going back to the satan ISP unfortunately.

And MrBeep, I really appreciate the personal service and being online here and everything, but that doesn't make up for the constant problems unfortunately.
 
Network traffic drops drastically between 17:00 and 19:00, thus shaping automatically adjusts itself.

I am sorry you feel this way. Naturally we will do anything in our power to assist you in resolving your issue.

I don't buy the Windows Updates excuse at all. Windows updates run every month - and yes sometimes there's more to download than other times. But I've never heard of an ISP being run to the ground because of it. And its funny that as soon as the clock hits 17:00 everyone seems to stop their updates and the network comes back! Weird that....

WRT shaping, I can understand things like P2P/Torrents being shaped to allow HTTP/Mail etc to work. But currently there's none of that either. Gmail times out, Websites timeout, its like there's just no bandwidth available for anything.

Today I needed to download a set of XP drivers for a Toshiba laptop, around 250MB in total. After watching them come down at between 5-10KB/s and deciding I actually couldn't wait hours for them, I went across to my cousin who has an Mweb uncapped account and got them all. When I got home with them, my downloads here were still at 10%. Do Mweb clients not download windows updates then?

As much as I hate Mweb (spawn of the devil), in the time I was with them I had no such problems. HTTP downloads and email ran at full speed all day, as it should with decent shaping.

In the 2 months I've been with Openweb, I've had nothing but problems. I've had my account changed, worked for a few days and then back to ****. They gave me another new (BCSNET) account to try earlier this week, but it was even worse than the current one, so I gave up on that.

I'm afraid that from what I've seen so far, there's something seriously wrong with Openweb's network, if not oversubscribed then something else. I've resigned myself to the fact that its only good for night use, so I've gone and got myself a 10GB Afrihost account to use during the day when I actually NEED my internet to be workling. If there's no fix by month-end, than I'm going back to the satan ISP unfortunately.

And MrBeep, I really appreciate the personal service and being online here and everything, but that doesn't make up for the constant problems unfortunately.
 
I don't buy the Windows Updates excuse at all. Windows updates run every month - and yes sometimes there's more to download than other times. But I've never heard of an ISP being run to the ground because of it. And its funny that as soon as the clock hits 17:00 everyone seems to stop their updates and the network comes back! Weird that....

WRT shaping, I can understand things like P2P/Torrents being shaped to allow HTTP/Mail etc to work. But currently there's none of that either. Gmail times out, Websites timeout, its like there's just no bandwidth available for anything.

Today I needed to download a set of XP drivers for a Toshiba laptop, around 250MB in total. After watching them come down at between 5-10KB/s and deciding I actually couldn't wait hours for them, I went across to my cousin who has an Mweb uncapped account and got them all. When I got home with them, my downloads here were still at 10%. Do Mweb clients not download windows updates then?

As much as I hate Mweb (spawn of the devil), in the time I was with them I had no such problems. HTTP downloads and email ran at full speed all day, as it should with decent shaping.

In the 2 months I've been with Openweb, I've had nothing but problems. I've had my account changed, worked for a few days and then back to ****. They gave me another new (BCSNET) account to try earlier this week, but it was even worse than the current one, so I gave up on that.

I'm afraid that from what I've seen so far, there's something seriously wrong with Openweb's network, if not oversubscribed then something else. I've resigned myself to the fact that its only good for night use, so I've gone and got myself a 10GB Afrihost account to use during the day when I actually NEED my internet to be workling. If there's no fix by month-end, than I'm going back to the satan ISP unfortunately.

And MrBeep, I really appreciate the personal service and being online here and everything, but that doesn't make up for the constant problems unfortunately.

check your exchange...

my internet died for 2-3days and was exchange. im on 2mbps silver and ive got 6mbps platinum. during day im always getting full speeds. obvouisly not on P2P but i still get like 100KBps = im fine with. Http and https is super fast. NNTP is also maxs out. i ran P2P last night and downloaded 15GB 9pm to 6AM so im fine with that.

personally ive had great experience with OW. and Microsoft updates do pull down a lot and RSA should have own mirror for those kind of downloads but we dont. or own datacenter where can host it.

But i hope you can find correct service for you
 
check your exchange...
<snip>
But i hope you can find correct service for you

I don't think there's an exchange problem as other ISP's accounts work fine on my line. Also my neighbours etc on the same exchange but with other ISP's not having problems.

Don't really wanna keep changing ISPs either, so hope this gets sorted...
 
Again I can't remote desktop!

Was working on RD to server in JHB, and everything is fast, exactly 8:06 everything just slows down, now i can't connect at all. On 3g is work perfectly.


Can you please look into this, it looks like a shaping rule kicking in. Speed is fine on everything else.
 
Again I can't remote desktop!

Was working on RD to server in JHB, and everything is fast, exactly 8:06 everything just slows down, now i can't connect at all. On 3g is work perfectly.


Can you please look into this, it looks like a shaping rule kicking in. Speed is fine on everything else.

im on standard uncapped in cape town , and i can rdp and teamviewer , seems fine.
 
Please forward us more details of the problem, eg the exact port etc to [email protected]

We will forward this to senior engineers for investigation

Again I can't remote desktop!

Was working on RD to server in JHB, and everything is fast, exactly 8:06 everything just slows down, now i can't connect at all. On 3g is work perfectly.


Can you please look into this, it looks like a shaping rule kicking in. Speed is fine on everything else.
 
im on standard uncapped in cape town , and i can rdp and teamviewer , seems fine.

That's because shaping on standard uncapped works reasonably. On Gold it is all or next to nothing. Well, a max of 20kB/s on anything non-http. For p2p and nntp its not too bad because you can multi-thread and squeeze out a bit more speed. But anything non-http that uses a single thread is completely useless once the shaper has been switched on.
 
All profiles use the same shaping rules. The only difference is the contention at play, and the region you are in.

That's because shaping on standard uncapped works reasonably. On Gold it is all or next to nothing. Well, a max of 20kB/s on anything non-http. For p2p and nntp its not too bad because you can multi-thread and squeeze out a bit more speed. But anything non-http that uses a single thread is completely useless once the shaper has been switched on.
 
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That's because shaping on standard uncapped works reasonably. On Gold it is all or next to nothing. Well, a max of 20kB/s on anything non-http. For p2p and nntp its not too bad because you can multi-thread and squeeze out a bit more speed. But anything non-http that uses a single thread is completely useless once the shaper has been switched on.

standard uncapped gets shaped to 5k and less sometimes on nntp...but even then browsing is fine
 
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