OpenWeb ADSL Feedback Thread

[mika1000]

OW
http://www.speedtest.net/my-result/3213970670

cybersmart
http://www.speedtest.net/my-result/3213980208

 

[DJ...]

was wondering about that silence. perfectly understandable. you on the 100gb?

That's the one...

 

[Grizz]

i can tell you now if this is not resolved in the next week ill be cancelling

 

[Apelgrandure]

The account was flying for most of December so I guess I cant complain much but if they are going to throttle the network to the point where I cant even do simple tasks like email and browsing then I wont stay for much longer either.

 

[Basjohn]

Don't know what the hell is going on but this is horrendous. 400bs on a 7mb file download (on a 4Mb account!). That's no typo, no kilo in that byte. Took me 20 minutes to get a pdf attachment off of gmail earlier, you guys are dropping the ball here and a massive explanation is needed.

 

[DJ...]

I must admit, my capped account has not been running at full line speed since yesterday. Running at about half line speed. Will run more tests but it doesn't look like exchange congestion...

 

[shadowstalker]

Lol, i've been trying to run speedtest for 10mins now and its stuck on 0.10kb/s. Nice one openweb.

GG Openweb, the best internet in the world im having.

 

[TEXTILE GUY]

Have OW gone on leave?

I have mailed OW. I have been asked to turn my router off for 20 minutes as a response ... (should have told me to turn it off altogether!!). I have that ''ticket'' .....

Tonight - should the throttling or congestion or whatever you wish to call it - abates, I shall mail support again. If you CANNOT sort this out, unfortunately I too will be one of those who will be moving on .... I simply refuse to pay for after hours service only. Its not what you advertised and you are not delivering what you promised.

Heres hoping SOMEONE - ANYONE - at OW is reading these forums and taking corrective action.
Lets hope you don't pin this on Telkom or IS or Father Christmas...... My contract - my money - is with YOU.

 

[AthenianOwl]

Have OW gone on leave?

I have mailed OW. I have been asked to turn my router off for 20 minutes as a response ... (should have told me to turn it off altogether!!). I have that ''ticket'' .....

Tonight - should the throttling or congestion or whatever you wish to call it - abates, I shall mail support again. If you CANNOT sort this out, unfortunately I too will be one of those who will be moving on .... I simply refuse to pay for after hours service only. Its not what you advertised and you are not delivering what you promised.

Heres hoping SOMEONE - ANYONE - at OW is reading these forums and taking corrective action.
Lets hope you don't pin this on Telkom or IS or Father Christmas...... My contract - my money - is with YOU.

Well said, mate. I'm afraid that I too will leave OW if they don't fix this crap by Friday this week My right foot is in Afrihost bucket of awesomeness right now. Help me get out of that bucket quickly if you want both of my smelly feet in your bucket for life

 

[Oreomitch]

Hey @TextileGuy...MWeb wil jou hê

 

[KALSTER]

Local (Cape Town):

Download Speed: 3269 kbps (408.6 KB/sec transfer rate)
Upload Speed: 417 kbps (52.1 KB/sec transfer rate)
Latency: 57 ms
07 January 2014 04:06:15 PM

Local (JHB):

Download Speed: 3466 kbps (433.3 KB/sec transfer rate)
Upload Speed: 422 kbps (52.8 KB/sec transfer rate)
Latency: 46 ms
07 January 2014 04:07:29 PM

International:

Download Speed: 2837 kbps (354.6 KB/sec transfer rate)
Upload Speed: 363 kbps (45.4 KB/sec transfer rate)
Latency: 206 ms
07 January 2014 04:08:34 PM

Not the best it's been, but not too bad either. 720p Youtube working fine. You poor sods.

 

[Grizz]

Hi Matthew

Thank you for your mail.

I am currently connected to your account sending you this mail.

I have tried browsing a few different sites and can confirm they are loading fine

Kind Regards
Keoma Wright
Founder/CEO
OpenWeb.co.za

Best Joke

 

[Grizz]

seems like OW are going to denie any problems with their accounts... great...

 

[TEXTILE GUY]

Hey @TextileGuy...MWeb wil jou hê

Ainaaa ... Klap me stukkend

Good thing I wished them Happy Christmas ... May have to go back cap in hand

 

[Zodiak]

Internet dead again, 0.01 kb/sec, took me 10 refreshes just to load this forum, can't browse, can't check e-mails, can't do anything before 5 pm..... Two days in a row now. Now it is evident and clear that there are many of us who are having this issue. OW, please can you admit that there is a fault and please fix it. This is beyond a joke.... My dial-up modem 15 years ago was super fast compared!!!!

 

[bradza]

On trial here, 2meg everyday account, averaging between 120 and 200k. Hopefully this is not an exception being a trial account and then service drops upon signing up... if it can keep this performance we experiencing here for during the day, I'll be happy but have a little concern with some of the comments here. So holding thumbs.

Just to add, I'm located in Durban.

 

[Zodiak]

PS My backup Cybersmart account is working just fine, so it's not my line/exchange/etc.

 

[shadowstalker]

On trial here, 2meg everyday account, averaging between 120 and 200k. Hopefully this is not an exception being a trial account and then service drops upon signing up... if it can keep this performance we experiencing here for during the day, I'll be happy but have a little concern with some of the comments here. So holding thumbs.

Just to add, I'm located in Durban.

It works fine until you actually sign up for OW, then the service drops to rock bottom. Not just BSing, same thing happened to me. I got a trail account and thought wow openweb is so awesome compared to Mweb, soon after i realized it wasn't so good as advertised.

 

[TEXTILE GUY]

On trial here, 2meg everyday account, averaging between 120 and 200k. Hopefully this is not an exception being a trial account and then service drops upon signing up... if it can keep this performance we experiencing here for during the day, I'll be happy but have a little concern with some of the comments here. So holding thumbs.

Just to add, I'm located in Durban.

Cool - PM me so I can come visit ... Sure you wont mind if I bring a few frostys and use your Wi FI some .... My OW account is dead slow

Also in Durban - difference being I am not on the trial account .... should answer some questions.....

 

[i.got~issues]

Internet dead again, 0.01 kb/sec, took me 10 refreshes just to load this forum, can't browse, can't check e-mails, can't do anything before 5 pm..... Two days in a row now. Now it is evident and clear that there are many of us who are having this issue. OW, please can you admit that there is a fault and please fix it. This is beyond a joke.... My dial-up modem 15 years ago was super fast compared!!!!

^^This is exactly my experience this week. Exactly.