OpenWeb ADSL Feedback Thread

[mika1000]

openweb support seem to miss the issue completely.

they care about how much you download in a certain period, but disreguard the fact that you can't browse the internet using a simple browser, opening normal websites, gmail, youtube etc.

and speedtests dont really count? its quite funny that its seen worldwide as the norm just not by openweb.

 

[MrBEEP]

You have threatened us on numerous occasions with a CPA lawyer. You have also suggested that we are not providing you with a service.

The response you received was in response to your threat.

It would appear as if you have missed the point here perhaps?

May I suggest you refrain from threatening and rather allow us to assist you in rectifying the problem.

The line: "MY CPA LAWYER" does not assist in troubleshooting the problem. Facts will allow us to get to the bottom of it quicker.

openweb support seem to miss the issue completely.

they care about how much you download in a certain period, but disreguard the fact that you can't browse the internet using a simple browser, opening normal websites, gmail, youtube etc.

and speedtests dont really count? its quite funny that its seen worldwide as the norm just not by openweb.

 

[mika1000]

its you way you speak to people on mybb and your staff that let customers that pay for a service, loose their tempers and react accordingly.

and it had not been a threat but a fact. theres 740 pages of evidence in this treat alone.

there nothing wrong with my equipment as connecting to telkom, cybersmart and mtn business show clearly.

its not only me but quite a number of other people as well with the same problem.

and theres no solution as everybody get told that its their equipment. conguested exchanges. telkom line faults, etc.

MY PROBLEM IS NOT WITH DOWNLOADING BUT EVERYDAY USE OF THE INTERNET BROWSING.

 

[i.got~issues]

I know Openweb have MTN Business accounts too, maybe find out if your account is able to change to that backbone.

Ah thanks... full speed again...



I will see what the rest of this week is like... and then assess options.

 

[Hecate]

Anyone have any issues this evening?

Download Speed: 205 kbps (25.6 KB/sec transfer rate)
Upload Speed: 366 kbps (45.8 KB/sec transfer rate)
Latency: 176 ms
Wednesday, January 08, 2014 7:12:05 PM

 

[DrJohnZoidberg]

Anyone have any issues this evening?

Download Speed: 205 kbps (25.6 KB/sec transfer rate)
Upload Speed: 366 kbps (45.8 KB/sec transfer rate)
Latency: 176 ms
Wednesday, January 08, 2014 7:12:05 PM

Is that local or international?

 

[Hecate]

International, Local seems fine.

 

[MrBEEP]

There are no general issues currently.

Drop us a mail so that we can take a look

Anyone have any issues this evening?

Download Speed: 205 kbps (25.6 KB/sec transfer rate)
Upload Speed: 366 kbps (45.8 KB/sec transfer rate)
Latency: 176 ms
Wednesday, January 08, 2014 7:12:05 PM

 

[Hecate]

Already done, Got a reply from Zelda? saying she has escalated the ticket to the senior support engineers.

 

[Brieuse]

If your first point of connection is slow then it points to a local problem? Something Open Web should escalate to IS?

 

[Sharan]

Both international and local are dead

 

[Hecate]

>.< weirdly mine just came alive again.

 

[Sharan]

Back up now as well

Both international and local are dead

 

[kat06sa]

Given a new account with "alternate routing" yesterday afternoon and that seems to have solved the problem. I'll monitor the account from 9AM to see if the rations return.

 

[aggressiveGrey]

Given a new account with "alternate routing" yesterday afternoon and that seems to have solved the problem. I'll monitor the account from 9AM to see if the rations return.

I have asked them over and over what "alternate routing" is, nobody will give me an answer..

 

[Chevron]

I have asked them over and over what "alternate routing" is, nobody will give me an answer..

Most likely over different cable systems. Seacom/Wacs/SAFe/Sat3.

 

[i.got~issues]

Aaaaand... dead again.
No browsing, no email, nothing. Dead.

Posting this from backup account.

I could not load a single Speedtest, not even the IS one.

This is the traceroute from my OpenWeb account before switching to post this.

C:\WINDOWS\system32>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 10 ms 7 ms 10 ms [192.168.0.1]
2 12 ms 43 ms * cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
3 28 ms * 10 ms 196.35.115.136
4 13 ms 18 ms * 168.209.6.12
5 20 ms 12 ms 40 ms css1-ctn-gi0-2.ip.isnet.net [168.209.6.10]
6 17 ms 28 ms 18 ms 196.36.84.154
7 85 ms 49 ms 42 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
8 48 ms 48 ms 48 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
9 * * 37 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
10 45 ms 63 ms 73 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
11 64 ms 47 ms 48 ms 41.203.24.42
12 43 ms 45 ms * mail.openweb.co.za [41.72.150.7]
13 40 ms 41 ms 48 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\WINDOWS\system32>

I am emailing support@openweb.co.za now.

This is intolerable.

 

[DrJohnZoidberg]

^ Appropriate name

 

[i.got~issues]

^ Appropriate name

 

[kat06sa]

I have asked them over and over what "alternate routing" is, nobody will give me an answer..

Had a look at my tracerts and their exactly the same. Then again I have a less than basic understanding of them. To me, it's a fancy ping test.