OpenWeb ADSL Feedback Thread

[Anakha56]

See thats been my question about IS & other speed tests and why I am confused by it.

The other issue is that the majority of users complaining about bad service/speeds have all been on the Gold accounts which are higher than the Gamers King account. This adds to the confusion of what is going at OpenWeb because they say Gold should give better performance than Gamers King but it is not what we are seeing.

Anywho according to quite a few posters all seems great today which is awesome to hear .

Oh and hello fellow lurker .

That certainly raises doubts about the IS speedtest's accuracy and usefulness. SO why would my account work well and others not? I am on 4Mbps Gamers king, with a 4Mbps line in Welkom. It shows that despite what some might think, not all Openweb customers are unhappy.

 

[Draciuz]

MrBeep, please help. My internet is running at a snails pace. I can just about load the Google home page, but can't search. Speedtest also doesn't load, so I can't test that.

I've already pm'ed my account..

 

[iJasper]

MrBeep, please help. My internet is running at a snails pace. I can just about load the Google home page, but can't search. Speedtest also doesn't load, so I can't test that.

I've already pm'ed my account..

Could you PM support? They usually reply within an hour

 

[Captain Beer]

Mine is constipated today. Can't do anything, not even browsing works. Logged into an old Openweb account which I suspect now belongs to someone else, and it works perfectly.
The call center sucks too, been waiting for over an hour now for a call back. I give up.

 

[Oreomitch]

I wouldnt say Openweb is perfect. But they are by quite some margin the best u can expect in SA

I'm not sure which margin's you are comparing (Support, SLA, AUP, etc)?

I'd like to see MrBeep accessible via Twitter & Facebook tho.

 

[MrBEEP]

We do assist on Facebook currently I however do not assist here, as I must maintain some sort of life outside the boarders of ADSL

I'm not sure which margin's you are comparing (Support, SLA, AUP, etc)?

I'd like to see MrBeep accessible via Twitter & Facebook tho.

 

[iJasper]

We do assist on Facebook currently I however do not assist here, as I must maintain some sort of life outside the boarders of ADSL

mfw^
best ISP rep 2k14 NA

 

[HeadStatic]

According to OW speedtest isn't a reliable way of testing whether your browsing speed sucks.
Ummm.. if speedtest takes ages to even load, browsing sucks :/

So I did a simple test, loading an actual webpage with some content and images in Firefox, first with WebAfrica, then OW.
Restarted my router and Firefox the same way both times.
The webpage I opened: cradlekennels.co.za/find-a-puppy/

Results:

With WEBAFRICA, page loaded fully in 21sec
With OPENWEB, page loaded fully in 174sec (thats 2min, 54sec)

These times correspond closely to the speedtests that I also ran on both accounts:

WEBAFRICA
Last Result:
Download Speed: 1734 kbps (216.8 KB/sec transfer rate)
Upload Speed: 320 kbps (40 KB/sec transfer rate)
Latency: 231 ms
08 January 2014 02:44:28 PM

OPENWEB
Last Result:
Download Speed: 288 kbps (36 KB/sec transfer rate)
Upload Speed: 322 kbps (40.3 KB/sec transfer rate)
Latency: 231 ms
08 January 2014 02:52:07 PM

 

['Dinger]

Really terrible ADSL service and customer service

I switched to openweb last year after realising that axxess have been shaping my account without informing me for an unknown length of time.

My ADSL service is repeatedly interrupted. It happens frequently. Today I found myself unable to access websites, including openweb. Dns was not resolving up addresses, everything timing out.
I have called openweb 6 times today. I left 3 messages from the technicians to call me and one for the call centre manager. Nobody seems to able or willing to help.

I strongly suggest using another isp

 

[Hollywood Jack]

Downloading from the Microsoft website, averaging 40KB/s. 316mb file will take over two hours to complete. I have a 4mb Gold Leon Edition account. R589 every month for this :/

 

[dudewotevr]

Internet dead/crawling, again.. :'(

Tracert to www.openweb.co.za is fine..

 

[i.got~issues]

Oh crud... websites timing out now... and email stalling.

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 2 ms 9 ms 6 ms [192.168.0.1]
2 181 ms 139 ms 101 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
3 145 ms 215 ms 165 ms 196.35.115.128
4 360 ms 208 ms 348 ms 168.209.2.12
5 395 ms 50 ms 160 ms css1-ctn-gi0-1.ip.isnet.net [168.209.2.10]
6 487 ms 83 ms 32 ms 196.36.84.154
7 868 ms 118 ms 88 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
8 243 ms 153 ms 288 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
9 68 ms 401 ms 277 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
10 509 ms 225 ms 572 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
11 637 ms 138 ms 643 ms 41.203.24.42
12 367 ms 372 ms 431 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\WINDOWS\system32>


IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...

Start Time: 15:58:45
End time: 15:59:13
Download Size: 409600 bytes
Time Delta: 28.092575073242 seconds
Download Speed: 14 KBytes/s
Line Speed: 112 kbits/s

SAIX SpeedTest
Last Result:
Download Speed: 414 kbps (51.8 KB/sec transfer rate)
Upload Speed: 372 kbps (46.5 KB/sec transfer rate)
Latency: 138 ms
Wednesday, January 8, 2014 4:02:07 PM

MyBroadband Speedtest
Last Result:
Download Speed: 620 kbps (77.5 KB/sec transfer rate)
Upload Speed: 400 kbps (50 KB/sec transfer rate)
Latency: 60 ms
Wednesday, January 8, 2014 4:04:14 PM

 

[akescpt]

so last year we had a little debate about pro-rata. beepie insisting they don't do pro-rata even though their support people talked about it. confusing all the different messages. when you upgrade your package you pay the difference between the two packages. no pro-rata charge. irrespective of when in the month you upgrade. now I couldn't care less but I had a chuckle when I came across this on facebook which indicates there is pro-rata.

 

[DrJohnZoidberg]

Oh crud... websites timing out now... and email stalling.

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 2 ms 9 ms 6 ms [192.168.0.1]
2 181 ms 139 ms 101 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
3 145 ms 215 ms 165 ms 196.35.115.128
4 360 ms 208 ms 348 ms 168.209.2.12
5 395 ms 50 ms 160 ms css1-ctn-gi0-1.ip.isnet.net [168.209.2.10]
6 487 ms 83 ms 32 ms 196.36.84.154
7 868 ms 118 ms 88 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
8 243 ms 153 ms 288 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
9 68 ms 401 ms 277 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
10 509 ms 225 ms 572 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
11 637 ms 138 ms 643 ms 41.203.24.42
12 367 ms 372 ms 431 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\WINDOWS\system32>


IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...

Start Time: 15:58:45
End time: 15:59:13
Download Size: 409600 bytes
Time Delta: 28.092575073242 seconds
Download Speed: 14 KBytes/s
Line Speed: 112 kbits/s

SAIX SpeedTest
Last Result:
Download Speed: 414 kbps (51.8 KB/sec transfer rate)
Upload Speed: 372 kbps (46.5 KB/sec transfer rate)
Latency: 138 ms
Wednesday, January 8, 2014 4:02:07 PM

MyBroadband Speedtest
Last Result:
Download Speed: 620 kbps (77.5 KB/sec transfer rate)
Upload Speed: 400 kbps (50 KB/sec transfer rate)
Latency: 60 ms
Wednesday, January 8, 2014 4:04:14 PM

Looks like either a fault at your router or exchange congestion.

 

[i.got~issues]

Looks like either a fault at your router or exchange congestion.

And with another account...

C:\WINDOWS\system32>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 5 ms 9 ms 4 ms [192.168.0.1]
2 37 ms 39 ms 38 ms 196.44.238.54
3 34 ms 48 ms 38 ms 196.44.239.50
4 36 ms 37 ms 40 ms 196.44.239.71
5 43 ms 46 ms 31 ms africainx.jb1.napafrica.net [196.46.25.135]
6 37 ms 44 ms 49 ms CORE.GP-ID-MEC-1.TO.GP-ID-DCE-2.AINX.P2P.10G.za.africainx.net [41.84.12.8]
7 45 ms 41 ms 36 ms CORE.GP-CN-R21-MEE-1.TO.GP-ID-MEC-1.DFA.P2P.10G.za.africainx.net [41.84.12.191]
8 54 ms 48 ms 40 ms CORE.GP-RV-DFA-MEE-1.TO.GP-CN-R21-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.163]

9 62 ms 68 ms 54 ms CORE.GP-MR-MEC-1.TO.GP-RV-DFA-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.188]
10 50 ms 44 ms 38 ms CORE.GP-MR-DCE-2.TO.GP-MR-MEC-1.AINX.P2P.10G.za.africainx.net [41.84.12.34]
11 44 ms 73 ms 44 ms CORE.GP-MR-BYT-MEE-1.TO.GP-MR-DCE-2.DFA.P2P.10G.za.africainx.net [41.84.12.255]
12 42 ms 59 ms 49 ms CORE.GP-MR-VOD-MEE-1.TO.GP-MR-BYT-MEE-1.AINX.P2P.10G.za.africainx.net [41.84.12.139
]
13 36 ms 38 ms 38 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]

14 124 ms 88 ms 58 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
15 92 ms 89 ms 67 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
16 51 ms 53 ms 47 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
17 49 ms 56 ms 51 ms 41.203.24.42
18 39 ms 35 ms 39 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\WINDOWS\system32>

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...

Start Time: 16:38:20
End time: 16:38:22
Download Size: 409600 bytes
Time Delta: 1.817214012146 seconds
Download Speed: 220 KBytes/s
Line Speed: 1760 kbits/s

Telkom SpeedTest
Last Result:
Download Speed: 1317 kbps (164.6 KB/sec transfer rate)
Upload Speed: 397 kbps (49.6 KB/sec transfer rate)
Latency: 48 ms
Wednesday, January 8, 2014 4:41:36 PM


MyBroadBand Speedtest
Last Result:
Download Speed: 1175 kbps (146.9 KB/sec transfer rate)
Upload Speed: 403 kbps (50.4 KB/sec transfer rate)
Latency: 55 ms
Wednesday, January 8, 2014 4:39:13 PM

The router is a 5 month old DLink DIR 826L and modem DSL 2500U

/sighs
/scratches head
/sighs

 

[DrJohnZoidberg]

And with another account...
<snip>

/sighs
/scratches head
/sighs

Ye, looks like an IS issue then (route between Telkom and IS), but definitely a regional issue.

 

[Zodiak]

Yup.... internet dead again, all websites timing out on a 4 MB account, third day in a row but hunky dory after 17:00. MrBEEP, I have no problem with shaping of downloads until 17:00 as I get the system and the idea behind it and I am happy with that. What I am not happy with, is not being able to open my e-mails or even a website (including this forum) every afternoon after work between 16:00 and 17:00. The shaping should not apply to browsing....

 

[i.got~issues]

Ye, looks like an IS issue then (route between Telkom and IS), but definitely a regional issue.

Then what backbone would be an alternative to this IS one?
Any suggestions / recommendations...?

Any advice would be greatly welcomed!

Perhaps it is time to go the DJ route and get OW capped unshaped 200GB thing....

EDIT: Ooh err... maybe a 100GB DJ thing or change to an after hours unshaped and a smaller capped office hours thing.

/decision decisions

 

[PostmanPot]

 

[DrJohnZoidberg]

Then what backbone would be an alternative to this IS one?
Any suggestions / recommendations...?

Any advice would be greatly welcomed!

Perhaps it is time to go the DJ route and get OW capped unshaped 200GB thing....

EDIT: Ooh err... maybe a 100GB DJ thing or change to an after hours unshaped and a smaller capped office hours thing.

/decision decisions

I know Openweb have MTN Business accounts too, maybe find out if your account is able to change to that backbone.