OpenWeb ADSL Feedback Thread

MrBEEP · Jan 8, 2014

hop1-330 - Your equipment
hop2-340 - Your equipment to Telkom exchange
hop3-360 - Telkom exchange

mika1000 said:
mrbeep,

here's it again:

traceroute to openweb.co.za (41.72.150.7), 30 hops max, 40 byte packet
1:196.210.159.1 (196-210-159-1.dynamic.isadsl.co.za) (330 ms) (320 ms) (310 ms)
2:196.38.73.85 (340 ms) (320 ms) (330 ms)
3:196.38.73.9 (cdsl2-rba-vl150.ip.isnet.net) (360 ms) (340 ms) (350 ms)
4:196.26.0.61 (430 ms) (70 ms) (30 ms)
5:168.209.1.172 (ar2-rba-gi0-1.ip.isnet.net) (80 ms)
196.26.0.33 (ar2-rba-gi0-0.ip.isnet.net) (210 ms)
168.209.1.172 (ar2-rba-gi0-1.ip.isnet.net) (170 ms)
6:168.209.86.250 (mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net) (180 ms) (200 ms) (210 ms)
7:197.96.148.74 (200 ms) (150 ms) (180 ms)
8:41.84.12.151 (CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net) (180 ms) (190 ms) (200 ms)
9:41.66.132.242 (41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net) (220 ms) (310 ms) (290 ms)
10:197.189.193.1 (core-access-switch1.jnb1.host-h.net) (230 ms) (320 ms) (330 ms)
11:197.189.193.39 (row-access-switch1-row7-8.jnb1.host-h.net) (270 ms) (380 ms) (370 ms)
12:41.203.24.42 (410 ms) (420 ms) (440 ms)
13:41.72.150.7 (mail.openweb.co.za) (370 ms) (270 ms) (270 ms)
traceroute done:

hop1-330
hop2-340
hop3-360

?

against:
traceroute to www.cybersmart.co.za (196.41.124.23), 30 hops max, 40 byte packet
1:41.177.32.1 (1.32.177.41.myadslip.net) (10 ms) (20 ms) (10 ms)
2:196.6.121.198 (telkom-gw-ipc-up.jhbcore.net) (30 ms) (20 ms) (30 ms)
3:196.41.96.158 (jb1-vlan612.jhbcore.net) (20 ms) (30 ms) (20 ms)
4:196.6.121.238 (ct2-pos-jhb.ctcore.net) (50 ms) (40 ms) (50 ms)
5:196.41.124.23 (mail7.cybersmart.co.za) (40 ms) (50 ms) (40 ms)
traceroute done:

the fact that cybersmart test normal show that the problem is with OPENWEB.

i.got~issues · Jan 8, 2014

I am not having any isses at the moment, just thought I'd do a Speedtest comparison...

MyBroadband
Your Latest Results
Last Result:
Download Speed: 804 kbps (100.5 KB/sec transfer rate)
Upload Speed: 104 kbps (13 KB/sec transfer rate)
Latency: 57 ms
08 January 2014 09:34:29 AM

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...
Start Time: 09:34:23
End time: 09:34:27
Download Size: 409600 bytes
Time Delta: 4.5705699920654 seconds
Download Speed: 88 KBytes/s
Line Speed: 704 kbits/s

Telkom
Last Result:
Download Speed: 1769 kbps (221.1 KB/sec transfer rate)
Upload Speed: 426 kbps (53.3 KB/sec transfer rate)
Latency: 48 ms
Wednesday, January 8, 2014 9:36:07 AM

Hmmm... speedtests seem to be of no value really.

IS says Line Speed: 704 kbits/s, but modem says 2Mbs... seems daft to me.

Grimspoon · Jan 8, 2014

eremos · Jan 8, 2014

Ignore the specific numbers in this post, just want to show the architecture to help mika out.

Code:

C:\Users\hjb>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : hjb-vaio
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : local

PPP adapter OpenWeb:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : OpenWeb
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 196.215.107.40(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . : 0.0.0.0
   DNS Servers . . . . . . . . . . . : 168.210.2.2
                                       196.14.239.2
   NetBIOS over Tcpip. . . . . . . . : Disabled


C:\Users\hjb>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

  1    51 ms    49 ms    49 ms  196-210-157-1.dynamic.isadsl.co.za [196.210.157.1]
  2    65 ms    63 ms    58 ms  cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
  3    67 ms    61 ms    26 ms  cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
  4    67 ms    26 ms    64 ms  ^C

I'm connected directly to the internet from my PC using an ADSL over PPPoE connection. Thus the first hop is not to my router but to the other side of my connection.

Otherwise it would be the same IP regardless of ISP you're connected to.

MrBEEP said:
hop1-330 - Your equipment
hop2-340 - Your equipment to Telkom exchange
hop3-360 - Telkom exchange

aggressiveGrey · Jan 8, 2014

Something is grinding me up the wrong way.

I was told routing change had been done to my account, i asked for technical details / elaboration i got none.

After a few back and forth emails, i asked if the routing was reset on the account (which i wanted because when it was done it seemed to make my account not work this morning) subsiquent to that, i was told my account was reset, then proceeded the the same question, was the routing on the account reset... no answer to that either.

I have a little OCD when it comes to things like that, i dont like defective changes.

Im at work right now but i cannot connect to my PC via teamviewer.. probably because i need to restart my modem ;<
But i can see my account is working if i set it up on my side at work..

aggressiveGrey · Jan 8, 2014

Results like these are the only ones you should be looking for

example: (221.1 KB/sec transfer rate)

that is what you should expect from a 2mb line, afaik you line seems fine considering your speedtests

i.got~issues said:
I am not having any isses at the moment, just thought I'd do a Speedtest comparison...

MyBroadband
Your Latest Results
Last Result:
Download Speed: 804 kbps (100.5 KB/sec transfer rate)
Upload Speed: 104 kbps (13 KB/sec transfer rate)
Latency: 57 ms
08 January 2014 09:34:29 AM

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...
Start Time: 09:34:23
End time: 09:34:27
Download Size: 409600 bytes
Time Delta: 4.5705699920654 seconds
Download Speed: 88 KBytes/s
Line Speed: 704 kbits/s

Telkom
Last Result:
Download Speed: 1769 kbps (221.1 KB/sec transfer rate)
Upload Speed: 426 kbps (53.3 KB/sec transfer rate)
Latency: 48 ms
Wednesday, January 8, 2014 9:36:07 AM

Hmmm... speedtests seem to be of no value really.

IS says Line Speed: 704 kbits/s, but modem says 2Mbs... seems daft to me.

Anakha56 · Jan 8, 2014

@MrBEEP I hear what you are saying but then why does IS show slow, slow, slow line speed and when I run the Telkom test I get full line speed? This was the case last week, IS was dead to me but Telkom was showing my full line speed.

Apelgrandure · Jan 8, 2014

If this issue carry's on for the rest of today I will be cancelling. How do I go about cancelling?

mika1000 · Jan 8, 2014

MrBEEP said:
hop1-330 - Your equipment
hop2-340 - Your equipment to Telkom exchange
hop3-360 - Telkom exchange

well i spoke to a senior systems enigneer and when i explained the situation to him, he said, "oh your with openweb, thats what they always say."

disreguarding telkom, cybersmart and mtn business working 100%. its actually funny that all other isps work just fine, simply not openweb. that show clearly the problem is woth openweb.

when you cannot browse the internet in the day it shows theres something seriously wrong. and that wrong is with openweb.

unfortunately its true. i read it page after page after page that the fault is always somewhere else and never with openweb.

as per the CPA and NCR i would not be using this account after today. i have given my formal cancellation of twenty business days as required by law, and not by openweb. with bad service delivery openweb broke any contract that might have excisted from there side.

DJ... · Jan 8, 2014

Near full line speed here in JHB on my capped account. Running much better than yesterday...

aggressiveGrey · Jan 8, 2014

Capped... i want to hear how uncapped is doing

Im at work currently :<

DJ... said:
Near full line speed here in JHB on my capped account. Running much better than yesterday...

Enzo Matrix · Jan 8, 2014

mika1000 said:
well i spoke to a senior systems enigneer and when i explained the situation to him, he said, "oh your with openweb, thats what they always say."

disreguarding telkom, cybersmart and mtn business working 100%. its actually funny that all other isps work just fine, simply not openweb. that show clearly the problem is woth openweb.

when you cannot browse the internet in the day it shows theres something seriously wrong. and that wrong is with openweb.

unfortunately its true. i read it page after page after page that the fault is always somewhere else and never with openweb.

as per the CPA and NCR i would not be using this account after today. i have given my formal cancellation of twenty business days as required by law, and not by openweb. with bad service delivery openweb broke any contract that might have excisted from there side.

Nobody can take you seriously if you cant even use correct spelling and grammar.

i.got~issues · Jan 8, 2014

MatthewMurdoch said:
Results like these are the only ones you should be looking for

example: (221.1 KB/sec transfer rate)

that is what you should expect from a 2mb line, afaik you line seems fine considering your speedtests

Hi

I am having no issues today... so far.
Monday and Tuesday it crawled to an absolute halt after 11AM, and only became usable again after 5PM.

Interestingly enough, I cannot run OOKLA speedtest.net test to any Cape Town server, it just dwindles down and does nothing until I end it or refresh.
An OOKLA test to JHB or International runs however... and is OK, just any Cape Town test dies and never completes.

HeadStatic · Jan 8, 2014

MrBEEP said:
Unfortunately speedtest does not tell you the whole story.

By nature it uses a download to 'test' speed. As downloads and similar are shaped, the result you will receive will be the speed of your shaped downloads.

Speedtest tells a good story because everything is a download really. When you open a web page,
the images and content files are "downloaded" to your browser. This is being shaped by OW, and so
browsing websites are slow as they all have content that needs to "download" in order to be displayed.
If you have poor speedtest results, your browsing will NOT be great, am I wrong?

Just tell people how browsing is shaped during the day so they don't have to keep sending
PMs/support emails for a problem that's probably just OW shaping of http.

DJ... · Jan 8, 2014

MatthewMurdoch said:
Capped... i want to hear how uncapped is doing

Im at work currently :<

That much I can no longer help with. I recently calculated my monthly usage and decided to just purchase the allocation as a capped account. I no longer have shaping issues. Not sure why more people don't opt for this course, as it works out the same price for me as gold uncapped was costing...

AthenianOwl · Jan 8, 2014

Mine's running like a well-oiled engine inside Usian Bolt's innards.

DJ... · Jan 8, 2014

i.got~issues said:
Hi

I am having no issues today... so far.
Monday and Tuesday it crawled to an absolute halt after 11AM, and only became usable again after 5PM.

Interestingly enough, I cannot run OOKLA speedtest.net test to any Cape Town server, it just dwindles down and does nothing until I end it or refresh.
An OOKLA test to JHB or International runs however... and is OK, just any Cape Town test dies and never completes.

Use the mybroadband speed test. I've never had issues with it, and the results then form a part of proper analysis for the SA market...

http://speedtest.mybroadband.co.za/

mika1000 · Jan 8, 2014

rakabos3 said:
Nobody can take you seriously if you cant even use correct spelling and grammar.

well i can write what i want and how i want to and not been scrutinized by you mr.

Enzo Matrix · Jan 8, 2014

mika1000 said:
well i can write what i want and how i want to and not been scrutinized by you mr.

lol ok

i.got~issues · Jan 8, 2014

DJ... said:
Use the mybroadband speed test. I've never had issues with it, and the results then form a part of proper analysis for the SA market...

http://speedtest.mybroadband.co.za/

MyBroadband
Last Result:
Download Speed: 536 kbps (67 KB/sec transfer rate)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 35 ms
Wednesday, January 8, 2014 11:26:22 AM

OOKLA

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...

Start Time: 11:25:31
End time: 11:25:46
Download Size: 409600 bytes
Time Delta: 14.921772003174 seconds
Download Speed: 27 KBytes/s
Line Speed: 216 kbits/s

EDIT: Tracert

Tracing route to openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 11 ms 4 ms 3 ms [192.168.0.1]
2 25 ms 24 ms 23 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
3 22 ms 19 ms 28 ms 196.35.115.128
4 30 ms 28 ms 18 ms 168.209.2.12
5 19 ms 16 ms 29 ms css1-ctn-gi0-1.ip.isnet.net [168.209.2.10]
6 14 ms 35 ms 15 ms 196.36.84.154
7 47 ms 46 ms 41 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
8 46 ms 48 ms 48 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
9 44 ms 48 ms 47 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
10 64 ms 42 ms 48 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
11 46 ms 39 ms 38 ms 41.203.24.42
12 58 ms 49 ms 43 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\WINDOWS\system32>

OpenWeb ADSL Feedback Thread

Openweb Representative

Expert Member

Executive Member

Senior Member

Senior Member

Senior Member

Senior Member

Member

Expert Member

Banned

Senior Member

Honorary Master

Expert Member

Active Member

Banned

Executive Member

Banned

Expert Member

Honorary Master

Expert Member