OpenWeb ADSL Feedback Thread

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MrBEEP said:
However, during peak, we shape as the network gets very busy.

We will consider balancing the shaping out more - perhaps offering less unshaped access after hours, and more bandwidth during office hours.

We will look into this possibility.
Click to expand...

MrBEEP said:
I am still waiting for your PM to confirm whether you are an OpenWeb client, or a troll.
Click to expand...

I am starting to wonder why i even bother to post in this thread.

Why the F would you shape anyone EVER to death at anytime. This thread is becoming a train wreck, a massive bloody disgrace on openwebs part.

If you have the MEANS to provide clients with usable internet, that they pay for: PROVIDE IT

End of story.

I am not talking torrents, I am not talking full speeds, I am not even talking about 1/2 the speeds. You provide 1/4 of the speed during peak and YOU MAKE DAMN SURE IT IS STABLE.

I also love how you are starting to call people trolls etc on this forum, this isn't proper conduct. It does not matter how the client acts, it is akin to serve rotten food (and that is your openweb serivce as of late) and then calling the customer names when they complain.

GET YOUR DAMN ACT TOGETHER

0.1Kb/s, unstable, unable to browse email or game. I don't care if the network is at 110% capacity, IF I PAY FOR IT I GET MY FAIR SHARE. There is no "Well you take what we give you" you give me what was advertised and you do so with gratitude that I pay your FING bills.
 
And it isn't area related at all, unless somehow someone made a portal between me in Sunninghill and the other complaints in Durban? This is obviously a shaper related issue, and you should look in on your own systems rather than getting clients to PM you and giving them the copy paste response.

At the moment my connection is fine, the shaper is off, of course it is. Come around 6am tomorrow? I predict we'll all be lucky to be moaning on these forums again.
 
Basjohn said:
And it isn't area related at all, unless somehow someone made a portal between me in Sunninghill and the other complaints in Durban? This is obviously a shaper related issue, and you should look in on your own systems rather than getting clients to PM you and giving them the copy paste response.

At the moment my connection is fine, the shaper is off, of course it is. Come around 6am tomorrow? I predict we'll all be lucky to be moaning on these forums again.
Click to expand...

Guaranteed, after 6am, for me around 7. It will die. Funny that while everyone was on holiday I had no issues
 
The username is one of the security questions we ask.

Once you answer the security question correctly, you are authorised to make changes to an account.

This is in place to protect our clients as well as OpenWeb from ever increasing fraud.

mika1000 said:
opened a ticket and told them i'm cancelling my account as of today.

then reply that i must send my username but call me by name...

oh its so funny. if they have my name they have my username. its stalling tactics by an awful company.

took up this issue up with a CPA lawyer earlier and he said that you pay for a service, so if there's no service theres no need to pay. in this case your paying in advance so your entitled to a refund as theres no service. uncapped is a 24 hour service not only after hours.

the day goes as follow:
425kbps till 07.59
16 - 26kbps from 08.00
150 - 220kbps from 17.00
220 - 330kbps from 18.00
425kbps from 20.00 sometimes only after 23.00

big bowl of bs...
Click to expand...
 
1:196.210.159.1 (196-210-159-1.dynamic.isadsl.co.za) (330 ms) (320 ms) (310 ms)

This hop is on your router or internal hardware. It is too high.

Please have this looked at.

mika1000 said:
just got the standard OW response...

I have checked your account and its active. UserName: *******@openweb.co.za Password: * Kindly contact Telkom on telephone number 10210 (free call from a landline) and have them test your line and router. Also ask them to reset your port. Once done, please switch off your router for no less than 30 minutes then back on. Please keep us updated.

obvisously theres something seriously wrong at OPENWEB.

traceroute to www.cybersmart.co.za (196.41.124.23), 30 hops max, 40 byte packet
1:41.177.32.1 (1.32.177.41.myadslip.net) (10 ms) (20 ms) (10 ms)
2:196.6.121.198 (telkom-gw-ipc-up.jhbcore.net) (30 ms) (20 ms) (30 ms)
3:196.41.96.158 (jb1-vlan612.jhbcore.net) (20 ms) (30 ms) (20 ms)
4:196.6.121.238 (ct2-pos-jhb.ctcore.net) (50 ms) (40 ms) (50 ms)
5:196.41.124.23 (mail7.cybersmart.co.za) (40 ms) (50 ms) (40 ms)
traceroute done:

against openweb:
traceroute to openweb.co.za (41.72.150.7), 30 hops max, 40 byte packet
1:196.210.159.1 (196-210-159-1.dynamic.isadsl.co.za) (330 ms) (320 ms) (310 ms)
2:196.38.73.85 (340 ms) (320 ms) (330 ms)
3:196.38.73.9 (cdsl2-rba-vl150.ip.isnet.net) (360 ms) (340 ms) (350 ms)
4:196.26.0.61 (430 ms) (70 ms) (30 ms)
5:168.209.1.172 (ar2-rba-gi0-1.ip.isnet.net) (80 ms)
196.26.0.33 (ar2-rba-gi0-0.ip.isnet.net) (210 ms)
168.209.1.172 (ar2-rba-gi0-1.ip.isnet.net) (170 ms)
6:168.209.86.250 (mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net) (180 ms) (200 ms) (210 ms)
7:197.96.148.74 (200 ms) (150 ms) (180 ms)
8:41.84.12.151 (CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net) (180 ms) (190 ms) (200 ms)
9:41.66.132.242 (41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net) (220 ms) (310 ms) (290 ms)
10:197.189.193.1 (core-access-switch1.jnb1.host-h.net) (230 ms) (320 ms) (330 ms)
11:197.189.193.39 (row-access-switch1-row7-8.jnb1.host-h.net) (270 ms) (380 ms) (370 ms)
12:41.203.24.42 (410 ms) (420 ms) (440 ms)
13:41.72.150.7 (mail.openweb.co.za) (370 ms) (270 ms) (270 ms)
traceroute done:

OW
http://www.speedtest.net/my-result/3213970670

cybersmart
http://www.speedtest.net/my-result/3213980208


the day goes as follow:
425kbps till 07.59
16 - 26kbps from 08.00
150 - 220kbps from 17.00
220 - 330kbps from 18.00
425kbps from 20.00 sometimes only after 23.00

big bowl of bs...

took up this issue up with a CPA lawyer earlier and he said that you pay for a service, so if there's no service theres no need to pay. in this case your paying in advance so your entitled to a refund as theres no service. uncapped is a 24 hour service not only after hours.
Click to expand...
 
My connection is running 100%.

Of course I do not pull the ring out of my connection during the day as I know I am using a shaped account.

Have fun at your new ISP's, all I can tell you is that most of the guys on the other isps are moaning right now because they are STILL shaped. Poor sods.
 
ijack said:
My connection is running 100%.

Of course I do not pull the ring out of my connection during the day as I know I am using a shaped account.

Have fun at your new ISP's, all I can tell you is that most of the guys on the other isps are moaning right now because they are STILL shaped. Poor sods.
Click to expand...
You are not listening or reading !!!
Its not downloads it bloody browsing !!!
 
MrBEEP said:
1:196.210.159.1 (196-210-159-1.dynamic.isadsl.co.za) (330 ms) (320 ms) (310 ms)

This hop is on your router or internal hardware. It is too high.

Please have this looked at.
Click to expand...

yet cybersmart 2nd hop is only 30ms and mtn business 22ms.

this show that theres a serious fault on your side.

had telkom telsted my line and its 100%.

also had cybersmart test my line and its also 100%.
 
marine1 said:
You are not listening or reading !!!
Its not downloads it bloody browsing !!!
Click to expand...

Well I have noticed that IS based accounts shape no matter the traffic. I do not use Openweb but I have noticed it with other IS accounts that to me they shape all traffic. You might find that p2p and hhtp download or browsing gives the same speed.

You may find that for example with telkom that they allow full speed http and usenet 24/7 no matter the network congestion but they basically limit p2p to nothing 24/7

So I guess each account/isp/backbone has its advantage and disadvantage... :o
 
Last edited:
Does OW run it's own IPC?

Here's the traceroute from an MWeb account...I don't think it's an IS/Telkom issue:

traceroute to www.openweb.co.za (41.72.150.7), 64 hops max, 52 byte packets
1 dsldevice.lan (1.0.0.1) 1.843 ms 1.779 ms 1.342 ms
2 41-133-108-1.dsl.mweb.co.za (41.133.108.1) 8.883 ms 9.168 ms 8.807 ms
3 197-84-96-162.cpt.mweb.co.za (197.84.96.162) 10.589 ms 9.609 ms 9.395 ms
4 197-84-3-2.cpt.mweb.co.za (197.84.3.2) 10.107 ms * 10.649 ms
5 197-84-5-242.cpt.mweb.co.za (197.84.5.242) 13.027 ms
197-84-5-225.cpt.mweb.co.za (197.84.5.225) 17.126 ms
197-84-5-226.cpt.mweb.co.za (197.84.5.226) 15.861 ms
6 197-84-7-5.cpt.mweb.co.za (197.84.7.5) 12.659 ms 10.979 ms 12.239 ms
7 africainx.ct1.napafrica.net (196.46.25.7) 11.246 ms 45.647 ms 12.010 ms
8 core.gp-cn-het-mee-1.to.gp-mr-vod-mee-1.dfa.p2p.10g.za.africainx.net (41.84.12.151) 40.893 ms 40.611 ms 45.007 ms
9 41-66-132-242-f2.het001-cpe-1-to-gp-cn-het-mee-1.africainx.net (41.66.132.242) 38.022 ms * 37.078 ms
10 core-access-switch1.jnb1.host-h.net (197.189.193.1) 37.868 ms 38.048 ms *
11 row-access-switch1-row7-8.jnb1.host-h.net (197.189.193.39) 47.742 ms 39.886 ms 39.139 ms
12 41.203.24.42 (41.203.24.42) 45.006 ms 45.073 ms 43.727 ms
13 mail.openweb.co.za (41.72.150.7) 38.066 ms 35.216 ms 39.041 ms
 
mika1000 said:
yet cybersmart 2nd hop is only 30ms and mtn business 22ms.

this show that theres a serious fault on your side.

had telkom telsted my line and its 100%.

also had cybersmart test my line and its also 100%.
Click to expand...

It still means there is something fault with the routing between Telkom and IS and it is at a Telkom endpoint.
 
We have no control over your internal hardware.

Any issues that arise on hop 1 to and (sometimes) 3 cannot be an OpenWeb fault.



mika1000 said:
yet cybersmart 2nd hop is only 30ms and mtn business 22ms.

this show that theres a serious fault on your side.

had telkom telsted my line and its 100%.

also had cybersmart test my line and its also 100%.
Click to expand...
 
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