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Hi Mr Beep
I really do feel the OW support is seriously lacking in the call centre, it's so frustrating at times. You get asked to email your issues in because the ladies at the front desk are not network engineers. How can one email an issue through if the internet is down. I had a major fallout with them a few months back which resulted in severe words being said from my side and the only feedback from Keoma was "Dont abuse my staff verbally please". Fine fair enough but you cannot understand the frustration of working with your support teams.
Mika1000 is 100% spot on as i many times have the same issue, the weird thing is it's definitely not all shaped. World of warcraft for example works 100%, but to actually load the HTML front end to get into the game takes 5 minutes and doesnt even load. I couldnt browse a single HTTP / HTTPS site but i could play wow.
There are issues and i really wish you and the engineers would be willing to engage with me telephonically so i can explain them to you. I run a network myself, a rather large one and i am willing to bend over backwards to assist with the troubleshooting. I had the same issue a week ago where internet just died and the account decided to stop working, couldnt even dial up.
Let me tell you the support from Openweb was awful, absolutely terrible. only the next day did i get this "alternate routing" story which is absolute horse **** from a networks perspective. Alternate routing doesnt affect authentication issues on ADSL so i really feel you guys should come clean with us up front and the engineers be more honest about the issues.
The service is great when it works however when it doesnt we get pushed from pillar to post, promised to be called back and 100% of the time when i ask for an RCA i get "alternate routing" or another account.......come on, let's be transparent and rather try avoid all these issues.
Something to bear in mind is that the HTTP / HTTPS issue is only during the day.....when shaping is occuring
.
I really do feel the OW support is seriously lacking in the call centre, it's so frustrating at times. You get asked to email your issues in because the ladies at the front desk are not network engineers. How can one email an issue through if the internet is down. I had a major fallout with them a few months back which resulted in severe words being said from my side and the only feedback from Keoma was "Dont abuse my staff verbally please". Fine fair enough but you cannot understand the frustration of working with your support teams.
Mika1000 is 100% spot on as i many times have the same issue, the weird thing is it's definitely not all shaped. World of warcraft for example works 100%, but to actually load the HTML front end to get into the game takes 5 minutes and doesnt even load. I couldnt browse a single HTTP / HTTPS site but i could play wow.
There are issues and i really wish you and the engineers would be willing to engage with me telephonically so i can explain them to you. I run a network myself, a rather large one and i am willing to bend over backwards to assist with the troubleshooting. I had the same issue a week ago where internet just died and the account decided to stop working, couldnt even dial up.
Let me tell you the support from Openweb was awful, absolutely terrible. only the next day did i get this "alternate routing" story which is absolute horse **** from a networks perspective. Alternate routing doesnt affect authentication issues on ADSL so i really feel you guys should come clean with us up front and the engineers be more honest about the issues.
The service is great when it works however when it doesnt we get pushed from pillar to post, promised to be called back and 100% of the time when i ask for an RCA i get "alternate routing" or another account.......come on, let's be transparent and rather try avoid all these issues.
Something to bear in mind is that the HTTP / HTTPS issue is only during the day.....when shaping is occuring
.
