OpenWeb ADSL Feedback Thread

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What the heck is going on??
Gold Uncapped = DEAD I couldnt even load openweb.co.za

Afterhours the account works fine, during the day is unusable.. and it's not my line! Because if I try another ISP account I can browse and have Lync conference calls without issue.. :mad:
 
Similar issue - different root cause.

Eishkom cut my power ... so no router... :cry:

But little generator to the rescue... Started up. And OW is FLYING for me... :D

Then the genny cuts out ... no fuel ... and no car - in for service today .... :cry:

So phones a mate ... and I tell him I have some 14 or so Windhoeks chilling .. bring some juice ...:D

Mate arrives - has brought some orange juice ... :cry:

I ask him to shoot down to the garage for some unleaded ... as he leaves - power back on :D

Cooking with gas now though .....
 
Thanks MrBEEP

Zelda + Leon ... sorted it all out.

Working again today... will test and see.



Edit:

IS Speedtest
IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre
Please wait testing speed now...
Start Time: 14:14:52
End time: 14:14:54
Download Size: 409600 bytes
Time Delta: 1.8861908912659 seconds
Download Speed: 212 KBytes/s
Line Speed: 1696 kbits/s

MyBroadband Speedtest
Last Result:
Download Speed: 1715 kbps (214.4 KB/sec transfer rate)
Upload Speed: 247 kbps (30.9 KB/sec transfer rate)
Latency: 65 ms
Thursday, January 9, 2014 2:14:50 PM

Telkom SAIX
Last Result:
Download Speed: 1620 kbps (202.5 KB/sec transfer rate)
Upload Speed: 358 kbps (44.8 KB/sec transfer rate)
Latency: 51 ms
Thursday, January 9, 2014 2:11:50 PM

Tracert

C:\WINDOWS\system32>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 2 ms 2 ms 6 ms H0M3nE11 [192.168.0.1]
2 22 ms 78 ms 31 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
3 23 ms 45 ms 28 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
4 23 ms 21 ms 31 ms compj-cpt-1.mtnns.net [196.44.18.2]
5 20 ms 18 ms 38 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
6 28 ms 28 ms 39 ms 196.44.0.74
7 15 ms 18 ms 19 ms africainx.cinx.net.za [196.223.22.47]
8 48 ms 38 ms 48 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]
9 42 ms 38 ms 68 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
10 45 ms 64 ms 43 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
11 38 ms 43 ms 49 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
12 77 ms 55 ms 40 ms 41.203.24.42
13 42 ms 51 ms 48 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\WINDOWS\system32>

PPS. MrBEEP, if this works as the previous one has done for the next 3 years, I will remain a very happy user.
I guess my recent frustration overshadowed the previous 3 years sterling performance.

Thanks again.
 
Last edited:
Hey guys

Does anybody know if Openweb offers some way of 'adding-on' a static IP address to a home ADSL package (Gold Uncapped 4Mbps in this case). I need to access some IP restricted internal work sites from home.

Paying R1000 more for business uncapped 4Mbps just to get a static IP is not an option.

If they don't do I have any other options for accessing IP restricted content without a static IP?

Thanks for any suggestions :)
 
I have a 2Mbps uncapped account on a 4Mbps line and have been battling for weeks. Openweb always come up with excuses and say the account works fine on their side. I bought 1GB Prepaid from Axxess and compared results between the two.

Openweb 2Mbps uncapped:

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 8 ms 7 ms 196-210-201-1.dynamic.isadsl.co.za [196.210.201.1]
3 9 ms 10 ms 9 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 21 ms 10 ms 10 ms 196.35.115.128
5 9 ms 10 ms 9 ms 168.209.6.12
6 10 ms 9 ms 9 ms 168.209.6.130
7 10 ms 9 ms 9 ms 41-208-29-210.mtnns.net [41.208.29.210]
8 10 ms 10 ms 10 ms 196.44.0.75
9 58 ms 30 ms 29 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
10 30 ms 30 ms 30 ms 196.44.31.97
11 29 ms 29 ms 30 ms 196.30.1.39
12 30 ms 30 ms 29 ms tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.21]
13 29 ms 30 ms 30 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
14 31 ms 29 ms 29 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 7 ms 7 ms 196-210-201-1.dynamic.isadsl.co.za [196.210.201.1]
3 10 ms 9 ms 9 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 9 ms 10 ms 9 ms 196.35.115.128
5 10 ms 11 ms 10 ms 168.209.6.12
6 10 ms 9 ms 9 ms core2b-ctn-gi0-1.ip.isnet.net [168.209.2.3]
7 162 ms 161 ms 162 ms 168.209.201.10
8 159 ms 161 ms 159 ms linx-gw2.thdo.ncuk.net [195.66.236.240]
9 158 ms 157 ms 159 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
10 158 ms 156 ms 157 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 14:43 seconds. (11.59 KB/s)

Local Speedtest
Downloaded 8000.0 kilobytes in 13:11 seconds. (10.10 KB/s)


Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above)
Hosted by MWEB Connect (Cape Town) [5.66 km]: 0.0 ms
Download: 3.44 Mbit/s
Upload: 0.41 Mbit/s
Share results: http://www.speedtest.net/result/3219101332.png


Test End Timestamp
Thu 01/09/2014 15:21:52.33

Axxess 1GB Prepaid:

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 7 ms 7 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
3 11 ms 11 ms 12 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 9 ms 9 ms 9 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 9 ms 10 ms 10 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 11 ms 11 ms 10 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 36 ms 48 ms 35 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 29 ms 30 ms 78 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
9 29 ms 33 ms 31 ms 196.30.1.53
10 31 ms 31 ms 31 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.27]
11 31 ms 31 ms 30 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
12 31 ms 30 ms 31 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 7 ms 7 ms 105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65]
3 9 ms 9 ms 9 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 9 ms 9 ms 9 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 10 ms 10 ms 9 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 10 ms 12 ms 10 ms 196.44.31.106
7 153 ms 154 ms 153 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 152 ms 153 ms 153 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 153 ms 153 ms 153 ms linx-gw1.thn.ncuk.net [195.66.224.240]
10 154 ms 156 ms 153 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
11 153 ms 153 ms 153 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 29 seconds. (351.68 KB/s)

Local Speedtest
Downloaded 8000.0 kilobytes in 21 seconds. (364.26 KB/s)


Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above)
Hosted by Neotel (Cape Town) [5.66 km]: 0.0 ms
Download: 1.35 Mbit/s
Upload: 0.41 Mbit/s
Share results: http://www.speedtest.net/result/3219117236.png


Test End Timestamp
Thu 01/09/2014 15:29:12.87
Click to expand...

What the hell is going on Openweb? This is unacceptable. I will be moving soon if this cannot be fixed.
 
I somehow can't fathom that this is normal. I've been using OW for the majority of the past 6 years. I cancelled one of my accounts today because no matter what, it just doesn't perform at all during the day; can't even open Facebook, Gmail, Google etc. I keep getting told that the issue must be on my side, however when I swap over to any of my other accounts (Afrihost, Axess or other OW accounts) it works great. Sadly now it seems my trusty, reliable old 4meg gold (on a different line) is suffering as well. I just hope it starts acting normal again soon.
 
I see Leon is dealing with this matter. You should receive a response shortly.



Rishalin said:
What the heck is going on??
Gold Uncapped = DEAD I couldnt even load openweb.co.za

Afterhours the account works fine, during the day is unusable.. and it's not my line! Because if I try another ISP account I can browse and have Lync conference calls without issue.. :mad:
Click to expand...
 
We are so sorry to see you are unhappy!

Alternate routing changes the route we use from your exchange to the DC or we change your routing profile, which is an internal routing change we make on the network.



Kryptonite said:
Hi Mr Beep

I really do feel the OW support is seriously lacking in the call centre, it's so frustrating at times. You get asked to email your issues in because the ladies at the front desk are not network engineers. How can one email an issue through if the internet is down. I had a major fallout with them a few months back which resulted in severe words being said from my side and the only feedback from Keoma was "Dont abuse my staff verbally please". Fine fair enough but you cannot understand the frustration of working with your support teams.

Mika1000 is 100% spot on as i many times have the same issue, the weird thing is it's definitely not all shaped. World of warcraft for example works 100%, but to actually load the HTML front end to get into the game takes 5 minutes and doesnt even load. I couldnt browse a single HTTP / HTTPS site but i could play wow.

There are issues and i really wish you and the engineers would be willing to engage with me telephonically so i can explain them to you. I run a network myself, a rather large one and i am willing to bend over backwards to assist with the troubleshooting. I had the same issue a week ago where internet just died and the account decided to stop working, couldnt even dial up.

Let me tell you the support from Openweb was awful, absolutely terrible. only the next day did i get this "alternate routing" story which is absolute horse **** from a networks perspective. Alternate routing doesnt affect authentication issues on ADSL so i really feel you guys should come clean with us up front and the engineers be more honest about the issues.

The service is great when it works however when it doesnt we get pushed from pillar to post, promised to be called back and 100% of the time when i ask for an RCA i get "alternate routing" or another account.......come on, let's be transparent and rather try avoid all these issues.

Something to bear in mind is that the HTTP / HTTPS issue is only during the day.....when shaping is occuring :).
Click to expand...
 
This is definitely planned for the near future.

We are currently busy working on some other interesting developments, which we have prioritised. Static IP is a very niche product currently.

nut123 said:
Hey guys

Does anybody know if Openweb offers some way of 'adding-on' a static IP address to a home ADSL package (Gold Uncapped 4Mbps in this case). I need to access some IP restricted internal work sites from home.

Paying R1000 more for business uncapped 4Mbps just to get a static IP is not an option.

If they don't do I have any other options for accessing IP restricted content without a static IP?

Thanks for any suggestions :)
Click to expand...
 
Today you were faced with some unique challenges.

We wish you the best of luck with these :)

TEXTILE GUY said:
Similar issue - different root cause.

Eishkom cut my power ... so no router... :cry:

But little generator to the rescue... Started up. And OW is FLYING for me... :D

Then the genny cuts out ... no fuel ... and no car - in for service today .... :cry:

So phones a mate ... and I tell him I have some 14 or so Windhoeks chilling .. bring some juice ...:D

Mate arrives - has brought some orange juice ... :cry:

I ask him to shoot down to the garage for some unleaded ... as he leaves - power back on :D

Cooking with gas now though .....
Click to expand...
 
TEXTILE GUY said:
Similar issue - different root cause.

Eishkom cut my power ... so no router... :cry:

But little generator to the rescue... Started up. And OW is FLYING for me... :D

Then the genny cuts out ... no fuel ... and no car - in for service today .... :cry:

So phones a mate ... and I tell him I have some 14 or so Windhoeks chilling .. bring some juice ...:D

Mate arrives - has brought some orange juice ... :cry:

I ask him to shoot down to the garage for some unleaded ... as he leaves - power back on :D

Cooking with gas now though .....
Click to expand...

Are you also in Cape Town?
 
Weird thing is, I can download torrents at 200kb/s but can't get google to load. As usual, as the clock strikes 5, browsing works and downloads rocket to their full speed.
 
This is the core of your issue.

As explained before, if you download during peak, your browsing will become shaped, sometimes severly. This is to prevent abuse through the browsing protocol, and only applies during peak shaping times.

Please schedule your downloads for after 19:00

I34z1k said:
Weird thing is, I can download torrents at 200kb/s but can't get google to load. As usual, as the clock strikes 5, browsing works and downloads rocket to their full speed.
Click to expand...
 
MrBEEP said:
This is the core of your issue.

As explained before, if you download during peak, your browsing will become shaped, sometimes severly. This is to prevent abuse through the browsing protocol, and only applies during peak shaping times.

Please schedule your downloads for after 19:00
Click to expand...

That doesn't sound very efficient. Why don't you guys just be more severe with the P2P shaping during the day?
 
Should have phrased that better. After giving up, getting ready to head out of the house, I turned on my downloads and although I couldn't browse, torrents were running at 200kb/s. I make sure not to download during the day, I never torrent much anyway, maybe 5gigs a week.

To clarify, I've not used this account for a couple of days, as I'd been on vacation, came back, turned my router on and it was pretty much useless like this without any downloads running for days.
 
MrBEEP said:
This is the core of your issue.

As explained before, if you download during peak, your browsing will become shaped, sometimes severly. This is to prevent abuse through the browsing protocol, and only applies during peak shaping times.

Please schedule your downloads for after 19:00
Click to expand...

I dont know how many time I have to explain this to you.
We are not talking about downloading this is about international BROWSING !!!!!!

By the way it was fine when everyone was away so something is seriously wrong on either OW side or IS.
 
We try and balance matters out.

If we kill p2p, the other half will be unhappy.

We will revise the browsing category again. Perhaps we can refine things a bit more.

Captain Beer said:
That doesn't sound very efficient. Why don't you guys just be more severe with the P2P shaping during the day?
Click to expand...
 
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