OpenWeb ADSL Feedback Thread

[MGRobinson]

I usually get a reply to emails within about 15 minutes or so. Can't you email support? I've always found OpenWeb support to be very helpful!

Why is OW tech support dead? Or is it ignoring me on purpose? So pathetic! My OW account is totally dead. I'm very, very disappointed. I want my money back! I'm threatening to pack up my stuff and move to MWEB thread... just kidding Come on!!! Make me love you again, Mr. Beep! Hello! (Waves)

 

[AthenianOwl]

I usually get a reply to emails within about 15 minutes or so. Can't you email support? I've always found OpenWeb support to be very helpful!

It's been almost an hour and I haven't got a reply! They are definitely messing with me, definitely!

My 3G data bundle's running out of juices fast.

 

[MrBEEP]

All tickets have now been cleared and replied to.

If you have not received a response it could be that we have not received your ticket (email) or you have not received our response.

It's been almost an hour and I haven't got a reply! They are definitely messing with me, definitely!

My 3G data bundle's running out of juices fast.

 

[MrBEEP]

Hi MrR,

This test has allowed us to gather very important data.

The ultimate conclusion is that South Africans are still very bandwidth hungry, and that it is not possible to upgrade accounts without either increasing the contention ratio (thereby decreasing the quality of the connection) or charging for the upgrade.

This will be a reality until Telkom stops milking ISP's and ultimately the consumer with their ridiculous IPC costs.

@MrBeep
You are an evil man you, but at the same time kudos to you - doubling the "speed" over December period was a great move to show your clients the potential of upgrading their accounts, but now that it's back to normal, I'm contemplating an upgrade.

Decisions, decisions...

Would be interesting to know what you (OpenWeb) have taken away from the so called test and what we as consumers can expect.

 

[TEXTILE GUY]

All tickets have now been cleared and replied to.

If you have not received a response it could be that we have not received your ticket (email) or you have not received our response.

Thanks - support didnt help one bit.

Leon tells me my 2Mbps line looks great ... and I would agree if it werent for the fact its a 4Mbps line ....

REALLY??

 

[MrBEEP]

Leon is currently testing your account.

That was a light hearted reply. I will get him to inform you that he is still busy with it.

Thanks - support didnt help one bit.

Leon tells me my 2Mbps line looks great ... and I would agree if it werent for the fact its a 4Mbps line ....

REALLY??

 

[MrBEEP]

This is where contention ratios, service levels and redundancy comes into play.

When Seacom went down there was a slight hiccup for about 10 minutes, then back to normal. Well done Openweb.

 

[TEXTILE GUY]

Leon is currently testing your account.

That was a light hearted reply. I will get him to inform you that he is still busy with it.

Whew ... nearly did something stoopid with that reply ...

but seriously I am wanting to sort it out and pay you more loot to get that December bliss back .... (and the rugrats off my back!)

 

[MrBEEP]

Please try your account now.

Leon has changed your core routing.

Whew ... nearly did something stoopid with that reply ...

but seriously I am wanting to sort it out and pay you more loot to get that December bliss back .... (and the rugrats off my back!)

 

[TEXTILE GUY]

Leon is currently testing your account.

That was a light hearted reply. I will get him to inform you that he is still busy with it.

Thanks - in conversation as we speak .....

 

[dusanb]

Hey MrBEEP!

Thinking of switching to OW from TelkomInternet...but tell me, how does your Hulu/streaming performance compare? Don't really care too much about uncapped; 100GB is probably enough.

Are you over the Seacom issues? Which package would you reccomend for an 8Mbps line?

Thanks!

 

[DJ...]

Hey MrBEEP!

Thinking of switching to OW from TelkomInternet...but tell me, how does your Hulu/streaming performance compare? Don't really care too much about uncapped; 100GB is probably enough.

Are you over the Seacom issues? Which package would you reccomend for an 8Mbps line?

Thanks!

While I am not MrBEEP, I am on the capped 100GB account for R399pm and I get full line speed, all of the time, on all protocols. If all you need is 100GB, then you should have no issues on the capped account...

 

[dusanb]

Thanks DJ! Excuse my ignorance but what's the name of that plan on OW?

Do you stream Hulu or anything like that? How does it go?

 

[DJ...]

It's the gold capped product. I don't stream Hulu or Netflix but there's no shaping on this product so you'll get full speed on all protocols. If your line can handle the stream then the account won't stand in your way...

 

[Anakha56]

@DJ... I know this is not the thread for discussing this but how much data does Hulu & Netflix go through for you? I am thinking about going capped to get always on full speed but I am hesitating because I don't know how much data it chews. Also I use Steam & other game services quite heavily so I imagine I am over that 100GB already... :/

 

[DJ...]

I don't know, as I don't use either service. My suggestion is you measure your data usage over the coming weeks to determine what exactly you use. Then post a thread or search for streaming bitrates, calculate how much tele you watch and calculate your total estimated usage. After peak OW uncapped accounts are great, especially on Gold which is what I came from, so if you don't watch TV or game in peak and your usage is high, then it might work out best on an uncapped account.

I measured my total usage and realised I'm using about 100gigs per month, which is why I opted for capped, but any more than that and it starts to get pricey...

 

[PostmanPot]

Gmail crawling, took more than a minute to open my inbox.

 

[AthenianOwl]

**** Leon said that he tested my account and concluded that it's fine. My Internet connection's crawling slowly and excruciatingly at around 5kB/s. My router stats looks fine. It's syncing at 2Mbps. I pinged google.com successfully. I ran a tracert to www.openweb.co.za and it went OK. I tried another router but same crap. I tried another ISP account but SAME CRAP!!!! So what the F is wrong with my line?

I've sent a PM to TelkomZA. If it doesn't get fixed by this evening then I will rip my t-shirt apart and scream until my throat becomes so raw and bloody.

Low productivity today = I die.

 

[MrBEEP]

This shows you are either suffering from a router or Telkom fault.

I am currently connected to your ADSL account posting this PM.

It runs fine

**** Leon said that he tested my account and concluded that it's fine. My Internet connection's crawling slowly and excruciatingly at around 5kB/s. My router stats looks fine. It's syncing at 2Mbps. I pinged google.com successfully. I ran a tracert to www.openweb.co.za and it went OK. I tried another router but same crap. I tried another ISP account but SAME CRAP!!!! So what the F is wrong with my line?

I've sent a PM to TelkomZA. If it doesn't get fixed by this evening then I will rip my t-shirt apart and scream until my throat becomes so raw and bloody.

Low productivity today = I die.

 

[AthenianOwl]

This shows you are either suffering from a router or Telkom fault.

I am currently connected to your ADSL account posting this PM.

It runs fine

Good to know that my account's 100% fine I've called 10210 to sort this crap out asap. I think the line fault's due to a big thunderstorm happened 2 nights ago.