AthenianOwl
Executive Member
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It's been almost an hour and I haven't got a reply! They are definitely messing with me, definitely!
My 3G data bundle's running out of juices fast.
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OpenWeb ADSL Feedback Thread
- Thread starter MrBEEP
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It's been almost an hour and I haven't got a reply! They are definitely messing with me, definitely!
My 3G data bundle's running out of juices fast.
All tickets have now been cleared and replied to.
If you have not received a response it could be that we have not received your ticket (email) or you have not received our response.
If you have not received a response it could be that we have not received your ticket (email) or you have not received our response.
Hi MrR,
This test has allowed us to gather very important data.
The ultimate conclusion is that South Africans are still very bandwidth hungry, and that it is not possible to upgrade accounts without either increasing the contention ratio (thereby decreasing the quality of the connection) or charging for the upgrade.
This will be a reality until Telkom stops milking ISP's and ultimately the consumer with their ridiculous IPC costs.
This test has allowed us to gather very important data.
The ultimate conclusion is that South Africans are still very bandwidth hungry, and that it is not possible to upgrade accounts without either increasing the contention ratio (thereby decreasing the quality of the connection) or charging for the upgrade.
This will be a reality until Telkom stops milking ISP's and ultimately the consumer with their ridiculous IPC costs.
TEXTILE GUY
Honorary Master
Thanks - support didnt help one bit.
Leon tells me my 2Mbps line looks great ... and I would agree if it werent for the fact its a 4Mbps line ....
REALLY??
Leon is currently testing your account.
That was a light hearted reply. I will get him to inform you that he is still busy with it.
That was a light hearted reply. I will get him to inform you that he is still busy with it.
TEXTILE GUY
Honorary Master
Whew ... nearly did something stoopid with that reply ...
but seriously I am wanting to sort it out and pay you more loot to get that December bliss back .... (and the rugrats off my back!)
Please try your account now.
Leon has changed your core routing.
Leon has changed your core routing.
Whew ... nearly did something stoopid with that reply ...
but seriously I am wanting to sort it out and pay you more loot to get that December bliss back .... (and the rugrats off my back!)
TEXTILE GUY
Honorary Master
Hey MrBEEP!
Thinking of switching to OW from TelkomInternet...but tell me, how does your Hulu/streaming performance compare? Don't really care too much about uncapped; 100GB is probably enough.
Are you over the Seacom issues? Which package would you reccomend for an 8Mbps line?
Thanks!
Thinking of switching to OW from TelkomInternet...but tell me, how does your Hulu/streaming performance compare? Don't really care too much about uncapped; 100GB is probably enough.
Are you over the Seacom issues? Which package would you reccomend for an 8Mbps line?
Thanks!
While I am not MrBEEP, I am on the capped 100GB account for R399pm and I get full line speed, all of the time, on all protocols. If all you need is 100GB, then you should have no issues on the capped account...
It's the gold capped product. I don't stream Hulu or Netflix but there's no shaping on this product so you'll get full speed on all protocols. If your line can handle the stream then the account won't stand in your way...
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Anakha56
Senior Member
@DJ... I know this is not the thread for discussing this but how much data does Hulu & Netflix go through for you? I am thinking about going capped to get always on full speed but I am hesitating because I don't know how much data it chews. Also I use Steam & other game services quite heavily so I imagine I am over that 100GB already... :/
I don't know, as I don't use either service. My suggestion is you measure your data usage over the coming weeks to determine what exactly you use. Then post a thread or search for streaming bitrates, calculate how much tele you watch and calculate your total estimated usage. After peak OW uncapped accounts are great, especially on Gold which is what I came from, so if you don't watch TV or game in peak and your usage is high, then it might work out best on an uncapped account.
I measured my total usage and realised I'm using about 100gigs per month, which is why I opted for capped, but any more than that and it starts to get pricey...
I measured my total usage and realised I'm using about 100gigs per month, which is why I opted for capped, but any more than that and it starts to get pricey...
PostmanPot
Honorary Master
Gmail crawling, took more than a minute to open my inbox.
AthenianOwl
Executive Member
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**** 
Leon said that he tested my account and concluded that it's fine. My Internet connection's crawling slowly and excruciatingly at around 5kB/s. My router stats looks fine. It's syncing at 2Mbps. I pinged google.com successfully. I ran a tracert to www.openweb.co.za and it went OK. I tried another router but same crap. I tried another ISP account but SAME CRAP!!!! So what the F is wrong with my line?
I've sent a PM to TelkomZA. If it doesn't get fixed by this evening then I will rip my t-shirt apart and scream until my throat becomes so raw and bloody.
Low productivity today = I die.
Leon said that he tested my account and concluded that it's fine. My Internet connection's crawling slowly and excruciatingly at around 5kB/s. My router stats looks fine. It's syncing at 2Mbps. I pinged google.com successfully. I ran a tracert to www.openweb.co.za and it went OK. I tried another router but same crap. I tried another ISP account but SAME CRAP!!!! So what the F is wrong with my line?I've sent a PM to TelkomZA. If it doesn't get fixed by this evening then I will rip my t-shirt apart and scream until my throat becomes so raw and bloody.
Low productivity today = I die.
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This shows you are either suffering from a router or Telkom fault.
I am currently connected to your ADSL account posting this PM.
It runs fine
I am currently connected to your ADSL account posting this PM.
It runs fine
****
I've sent a PM to TelkomZA. If it doesn't get fixed by this evening then I will rip my t-shirt apart and scream until my throat becomes so raw and bloody.
Low productivity today = I die.
AthenianOwl
Executive Member
- Joined
- Feb 9, 2009
- Messages
- 8,897
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- 4
Good to know that my account's 100% fine
I've called 10210 to sort this crap out asap. I think the line fault's due to a big thunderstorm happened 2 nights ago.
StoneCold
Expert Member
****
I've sent a PM to TelkomZA. If it doesn't get fixed by this evening then I will rip my t-shirt apart and scream until my throat becomes so raw and bloody.
Low productivity today = I die.
Easy there tiger. Now I know that I'll probably also rage just like you if I had the same problem, there is a way to get quicker results. Instead of PM'ing TelkomZA, rather complain via Telkom's Twitter directly (https://twitter.com/telkomza). If you're too lazy to create a twitter account, then so be it. I've used it three times and had good results. Twice to complain and one time to order a new installation and each time they were quick to respond.
So give that a try instead of waiting for TelkomZA to PM you. Infact, Charl (TelkomZA rep that normally replies here to PMs) is part of the twitter team and they consist of at least 5 + people, so not all of them check the TelkomZA account here for PMs. Hope that helps and good luck.
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