OpenWeb ADSL Feedback Thread

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Kindly PM me your ticket number so that I can investigate.

gdiza said:
Internet is soooooooooooooooo slow! I'm trying to upload pictures to Facebook (300KB± each) and it's so slow!! Everything else is slow too, Twitter takes forever, MyBB times out.

*sigh*
Click to expand...
 
My Internet came to halt Saterday morning.

Good day to you all people,

My internet experience came to halt Saturday morning.
Good speeds became bad speeds. Blaming no one.
Tried to get someone from Telkom to reset my port also became nearly impossible.
This morning I got hold of 10210 eventually. Did request port reset.
After port was reset these are my results.
Firstly modem stats, tracert to some websites and finally speed test.

Modem stats:
ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 17.0 db 10.0 db
Noise Margin 23.8 db 14.0 db

Tracing route to telkom.co.za [196.43.22.222] over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 10.0.0.2
2 * 136 ms 125 ms 196.210.155.1
3 36 ms 36 ms 35 ms 196.38.73.85
4 94 ms 65 ms 56 ms 196.38.73.9
5 138 ms 117 ms 113 ms 168.209.1.140
6 90 ms 96 ms 70 ms 168.209.1.179
7 123 ms 111 ms 104 ms 196.25.46.89
8 111 ms 118 ms 119 ms 196.43.25.137
9 102 ms 118 ms * 196.43.39.166
10 * 105 ms 109 ms 196.43.23.6
11 145 ms 129 ms 116 ms 196.43.23.30
12 127 ms 114 ms 120 ms 196.43.22.222
Trace complete.
Tracing route to openweb.co.za [41.72.150.7] over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.0.2
2 117 ms 85 ms 66 ms 196.210.155.1
3 113 ms 102 ms 67 ms 196.38.73.85
4 71 ms 47 ms 36 ms 196.38.73.9
5 128 ms 136 ms 132 ms 196.26.0.61
6 81 ms 73 ms 76 ms 196.26.0.33
7 111 ms 105 ms 79 ms 168.209.86.250
8 177 ms 73 ms 85 ms 197.96.148.74
9 141 ms 135 ms 125 ms 41.84.12.151
10 94 ms 90 ms 85 ms 41.66.132.242
11 51 ms 38 ms 39 ms 197.189.193.1
12 151 ms 152 ms 142 ms 197.189.193.39
13 149 ms 142 ms 124 ms 41.203.24.42
14 * * 125 ms 41.72.150.7
Trace complete.
Tracing route to google.co.za [74.125.233.87] over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.0.2
2 102 ms 102 ms 134 ms 196.210.155.1
3 117 ms 162 ms 148 ms 196.38.73.213
4 147 ms 147 ms 122 ms 196.38.73.9
5 * 117 ms 133 ms 196.26.0.61
6 65 ms 79 ms 93 ms 168.209.1.179
7 65 ms 70 ms 81 ms 74.125.49.66
8 64 ms 72 ms 90 ms 64.233.174.57
9 108 ms 148 ms * 74.125.233.87
10 * 138 ms 104 ms 74.125.233.87
Trace complete.
MyBroadband Speed test Downlink very erratic uplink smooth.
http://speedtest.ookla.com/result/2404191616.png
Download Speed: 210 kbps (26.3 KB/sec transfer rate)
Upload Speed: 406 kbps (50.8 KB/sec transfer rate)
Latency: 136 ms
‎2013‎-‎12‎-‎01‎ ‎08‎:‎33‎:‎22
Saix.Net speed test.
Does not even complete, Ping shows 137ms.

Speednet Jhb Mweb Download very erratic , upload smooth.
http://www.speedtest.net/result/3136516454.png
http://www.speedtest.net/my-result/3136516454

All in a nutshell.:confused:
 
HowTo said:
Good day to you all people,

My internet experience came to halt Saturday morning.
Good speeds became bad speeds. Blaming no one.
Tried to get someone from Telkom to reset my port also became nearly impossible.
This morning I got hold of 10210 eventually. Did request port reset.
After port was reset these are my results.
Firstly modem stats, tracert to some websites and finally speed test.

Modem stats:
ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 17.0 db 10.0 db
Noise Margin 23.8 db 14.0 db

Tracing route to telkom.co.za [196.43.22.222] over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 10.0.0.2
2 * 136 ms 125 ms 196.210.155.1
3 36 ms 36 ms 35 ms 196.38.73.85
4 94 ms 65 ms 56 ms 196.38.73.9
5 138 ms 117 ms 113 ms 168.209.1.140
6 90 ms 96 ms 70 ms 168.209.1.179
7 123 ms 111 ms 104 ms 196.25.46.89
8 111 ms 118 ms 119 ms 196.43.25.137
9 102 ms 118 ms * 196.43.39.166
10 * 105 ms 109 ms 196.43.23.6
11 145 ms 129 ms 116 ms 196.43.23.30
12 127 ms 114 ms 120 ms 196.43.22.222
Trace complete.
Tracing route to openweb.co.za [41.72.150.7] over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.0.2
2 117 ms 85 ms 66 ms 196.210.155.1
3 113 ms 102 ms 67 ms 196.38.73.85
4 71 ms 47 ms 36 ms 196.38.73.9
5 128 ms 136 ms 132 ms 196.26.0.61
6 81 ms 73 ms 76 ms 196.26.0.33
7 111 ms 105 ms 79 ms 168.209.86.250
8 177 ms 73 ms 85 ms 197.96.148.74
9 141 ms 135 ms 125 ms 41.84.12.151
10 94 ms 90 ms 85 ms 41.66.132.242
11 51 ms 38 ms 39 ms 197.189.193.1
12 151 ms 152 ms 142 ms 197.189.193.39
13 149 ms 142 ms 124 ms 41.203.24.42
14 * * 125 ms 41.72.150.7
Trace complete.
Tracing route to google.co.za [74.125.233.87] over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 10.0.0.2
2 102 ms 102 ms 134 ms 196.210.155.1
3 117 ms 162 ms 148 ms 196.38.73.213
4 147 ms 147 ms 122 ms 196.38.73.9
5 * 117 ms 133 ms 196.26.0.61
6 65 ms 79 ms 93 ms 168.209.1.179
7 65 ms 70 ms 81 ms 74.125.49.66
8 64 ms 72 ms 90 ms 64.233.174.57
9 108 ms 148 ms * 74.125.233.87
10 * 138 ms 104 ms 74.125.233.87
Trace complete.
MyBroadband Speed test Downlink very erratic uplink smooth.
http://speedtest.ookla.com/result/2404191616.png
Download Speed: 210 kbps (26.3 KB/sec transfer rate)
Upload Speed: 406 kbps (50.8 KB/sec transfer rate)
Latency: 136 ms
‎2013‎-‎12‎-‎01‎ ‎08‎:‎33‎:‎22
Saix.Net speed test.
Does not even complete, Ping shows 137ms.

Speednet Jhb Mweb Download very erratic , upload smooth.
http://www.speedtest.net/result/3136516454.png
http://www.speedtest.net/my-result/3136516454

All in a nutshell.:confused:
Click to expand...

Your exchange is borked. The second hop on the tracert is very high. Phone telkom, report that exchange is congested and asked to be moved to another port/card/exchange.
 
Same thing happened to me at around 00:30 this morning. Lost connectivity, even though I had line sync.

Tried two different routers and a spare ADSL account. the OpenWeb account will not connect, but, the spare ADSL account works perfectly.

Have logged a ticket, and am awaiting a response.

Have you logged a ticket?

feo said:
My account just went dead since last night, not authenticating.
Click to expand...
 
rkcj said:
Same thing happened to me at around 00:30 this morning. Lost connectivity, even though I had line sync.

Tried two different routers and a spare ADSL account. the OpenWeb account will not connect, but, the spare ADSL account works perfectly.

Have logged a ticket, and am awaiting a response.

Have you logged a ticket?
Click to expand...

PMed BEEP and he reset my port which worked.

I asked what exactly the problem was but didn't get much back.

Definitely an OW issue because, at the time, my other backup account worked fine.
 
Seems 90% of the internet doesnt work for me atm. Cant go to Steam for example, but Youtube and local site like this are working...
 
feo said:
PMed BEEP and he reset my port which worked.

I asked what exactly the problem was but didn't get much back.

Definitely an OW issue because, at the time, my other backup account worked fine.
Click to expand...

Was given a new account, which has resolved the problem.
 
snail112 said:
ADSL up and down speed show how they suppose to, 512 up and 2048 down, but not one of my ADSL accounts are authenticating. Telscum says everything is normal.

After a port reset it is still the same.

Any idea what I could do next?

Plugged in another modem without joy either.
Click to expand...

MrBEEP said:
I would suggest you call Telkom again.

Some of their agents are less than helpful.
Click to expand...

Fact and zero fiction. Had to wait almost an hour yesterday morning for 10210 to finally help me. Logged an issue with exchange and about 10pm last night everything worked again.

Just can't understand why telscum would employ people with zero intelligence.


O, wait. This is South Africa.....
 
So much for my unshaped weekend. Speeds have been fluctuating & are really unstable. Called telkom to reset my port, still dealing with this issue...
 
All is well on the network side.

Del Piero 10 said:
So much for my unshaped weekend. Speeds have been fluctuating & are really unstable. Called telkom to reset my port, still dealing with this issue...
Click to expand...
 
snail112 said:
Fact and zero fiction. Had to wait almost an hour yesterday morning for 10210 to finally help me. Logged an issue with exchange and about 10pm last night everything worked again.

Just can't understand why telscum would employ people with zero intelligence.


O, wait. This is South Africa.....
Click to expand...

LOL - thought I was the only one ..... must be a general fault in modern South Africa :p
 
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