OpenWeb ADSL Feedback Thread

[Captain Beer]

Noooooooooooooooo


OpenWeb works perfectly don't change anything I say!

Until it takes you 10 minutes to download a 200KB Gmail attachment on a brand new account that's never seen a torrent or a download.

 

[Captain Beer]

Got an email today for an unpaid debit order for an username that I haven't used in a few months. Wonder if I've been paying for someone else's internet.
It's very sad, when OW works, it's probably the best internet service you can get. With all the issues in between, I'm starting to wonder if it's worth it.

 

[thomascmyk]

Hey guys, I am a new OW subscriber and very happy.

I would just like to know where to see whether I am shaped or not?

At the moment downloads are VERY slow. I am on a 10mbps line with the silver uncapped package.

 

[marine1]

Hey guys, I am a new OW subscriber and very happy.

I would just like to know where to see whether I am shaped or not?

At the moment downloads are VERY slow. I am on a 10mbps line with the silver uncapped package.

You should not be shaped now
post stats

 

[snail112]

Hey guys, I am a new OW subscriber and very happy.

I would just like to know where to see whether I am shaped or not?

At the moment downloads are VERY slow. I am on a 10mbps line with the silver uncapped package.

Between 7am to about 5pm the network is shaped to give priority to business.

 

[thomascmyk]

You should not be shaped now
post stats

Everything except the downloads work perfectly.

Which stats? Trace routes?

 

[thomascmyk]

And I posted this now because a download at 7 was going abetween 1 and 20 kb/s on a 10mbps line.

Sigh

 

[marine1]

Everything except the downloads work perfectly.

Which stats? Trace routes?

Yes I think that may help us

 

[marine1]

Right now, I am downloading at around 900k on 10mb Gamers.
When this account works it works let me tell you

 

[thomascmyk]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Thomas>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 7 ms 6 ms 7 ms 196-210-150-1.dynamic.isadsl.co.za [196.210.150.
1]
3 8 ms 8 ms 8 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
4 9 ms 9 ms 8 ms 196.35.115.136
5 8 ms 8 ms 7 ms 168.209.6.12
6 8 ms 8 ms 8 ms css1-ctn-gi0-1.ip.isnet.net [168.209.2.10]
7 8 ms 8 ms 7 ms 196.36.84.154
8 31 ms 31 ms 30 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
9 31 ms 31 ms 47 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.242]
10 32 ms 32 ms 31 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
11 34 ms 34 ms 37 ms row-access-switch1-row7-8.jnb1.host-h.net [197.1
89.193.39]
12 31 ms 34 ms 31 ms 41.203.24.42
13 31 ms 30 ms 30 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\Users\Thomas>

I am on silver uncapped turbo... was wondering if i shouldnt have gone for gamer, might go for the gold power now, will test it tomorrow...

 

[marine1]

What about line stats? On router?

 

[thomascmyk]

how would i go about getting that?

 

[marine1]

Go into your router and look under stats.
What router do you have?

 

[thomascmyk]

Netgear DGN2200 i think

 

[marine1]

Ok so go into the router : 192.168.x.x
On the left "Router Status"
Then at bottom "show statistics"

ADSL Link Downstream Upstream
Connection Speed 10015 kbps 1019 kbps
Line Attenuation 36.5 db 17.9 db
Noise Margin 11.1 db 11.1 db

 

[thomascmyk]

ADSL Link Downstream Upstream
Connection Speed 8128 kbps 1024 kbps
Line Attenuation 16.5 db 11.0 db
Noise Margin 12.6 db 6.0 db

 

[MrBEEP]

Kindly drop me a PM with your ADSL username.

I will take a look for you

ADSL Link Downstream Upstream
Connection Speed 8128 kbps 1024 kbps
Line Attenuation 16.5 db 11.0 db
Noise Margin 12.6 db 6.0 db

 

[DJ...]

Kindly drop me a PM with your ADSL username.

I will take a look for you

But...marine1 was doing so well...

 

[i.got~issues]

Hmmmm... on my new login, browsing and everything is super, just downloads seem to be capped at around 45KB/s-ish.

nVidia drivers never broke 50, and now Opera browser sits around 35.
No other downloads, just TuneIn Radio streaming a 56kb station.



Same download on backup account;



C:\WINDOWS\system32>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 6 ms 8 ms 9 ms H0M3nE11 [192.168.0.1]
2 31 ms 24 ms 23 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
3 32 ms 21 ms 25 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
4 20 ms 23 ms 25 ms compj-cpt-1.mtnns.net [196.44.18.2]
5 26 ms 18 ms 28 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
6 18 ms 24 ms 31 ms 196.44.0.74
7 21 ms 22 ms 19 ms africainx.cinx.net.za [196.223.22.47]
8 47 ms 48 ms 48 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.10G.za.africainx.net [41.84.12.151]

9 43 ms 48 ms 49 ms 41-66-132-242-f2.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.242]
10 43 ms 48 ms 48 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
11 45 ms 41 ms 48 ms row-access-switch1-row7-8.jnb1.host-h.net [197.189.193.39]
12 51 ms 43 ms 44 ms 41.203.24.42
13 45 ms 48 ms 48 ms mail.openweb.co.za [41.72.150.7]

Trace complete.

C:\WINDOWS\system32>

30KB/s seems very, very slow for my 2Mbs line.

What can I try ?

 

[Rishalin]

I see Leon is dealing with this matter. You should receive a response shortly.

Thanks, I am sorry to vent - I have had great service from Openweb and no issues with the amount of data I pull in a month.. its just during the day I need the connectivity the most

Cheers