OpenWeb ADSL Feedback Thread

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Skynews said:
Im finding it hard to deal with OpenWeb


Sign into account and send a ticket , how come they cant see the user name ?
Why not make life simple pick what you want and pay with credit card ?
Add subtract top up whatever from a online interface ?
take a peek at Afrihost at least they got that right .
Not seeing any options for a 6M or 8M line in the uncapped options .
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I take it this is not worth a reply, would rather worry about how to spell cancel ...no problem I have requested to have my account cancelled .
 
Hi Pacifier,

If this happens again, I would suggest you log an official fault with Telkom.

Please keep us updated :)

PaCiFieR said:
Afer a shoddy week of less that awesome day time speed I'm at full throttle once again on 4MB Uncapped Gold. I should really get Telkom involved at some stage.
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Good day all
I wonder if anyone knows what the retention period is on the IS news servers.
Many thanks
Johnathan
 
is there a problem with the gamers delight accounts, 2 people having problems but no problem on a standard uncapped account :edit, make that 3 people with problems, terrible download speeds but pings are ok
 
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Hi Bradley

There are no general issues currently. Please email [email protected] with your ADSL username and we will investigate

BradleyKZN said:
is there a problem with the gamers delight accounts, 2 people having problems but no problem on a standard uncapped account :edit, make that 3 people with problems, terrible download speeds but pings are ok
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As the clock ticks over in to December, I mourn the inevitable loss of a month of bliss :) MrBeep kindly offered me a 2MB Gold Uncapped trial account for the month of November to try regain me as a customer. I feel it is only fair to offer up my thoughts in public for anyone reading this thread.

I am an online gamer and a somewhat heavy downloader. My demands are quite heavy on the account and as such I keep a very keen eye on latencies and throughput. Let me just say that I am extremely impressed with the quality of the Gold Uncapped account. Latencies were almost never an issue in GW2 (my main love at the moment) and I had very few "disconnect" issues, which were more attributed to the actual game servers themselves during massive events. Battlefield 3 also got a look in and I was quite happy with the local latencies as well.

My biggest demand though was on NNTP downloads, which ran at pretty much full steam whenever I had them running. Openweb news server is ace! Even on the occasional torrent (not a huge torrent guy but it fills the gap on certain things) it pretty much blasted through it.

Due to financial constraints I won't be able to rejoin Openweb at this time on that particular package but it has seriously made me rethink my options and especially about MWEB who seem to love doing the blanket denial of "nothing is wrong" when there clearly are massive problems happening with them. They may very well lose me as a customer in the coming months. If you look through my posts, you will see I have been an MWEB fan for about a year and I can understand that sometimes there will be problems. What I cannot stand is watching the massive complaint thread grow at a rapid rate every day whilst MWEB bury their heads in the sand.

MrBEEP has always been an outstanding CEO and I can see that he tries really hard to impress. I am certainly impressed after this past month. Being in a position to recommend Openweb to clients from the place that I work at, I will certainly be doing so. I shall see how this next month goes, probably to fire off a cancellation letter to MWEB ^.^
 
Hi All,

I excited to say i have just signed up for the 4Mbps Gold account.
I can't wait to start using it and seeing awesome results from it.

Thank you for having me as part of the Openweb family.

Enjoy the weekend
 
Hi Amphibious,

A warm welcome to the OpenWeb Family, also known as the Blue Team!

We believe your days with OpenWeb will be filled with Unlimited Internet Joy, and LOTS of bandwidth!

Happy downloading

Amphibious said:
Hi All,

I excited to say i have just signed up for the 4Mbps Gold account.
I can't wait to start using it and seeing awesome results from it.

Thank you for having me as part of the Openweb family.

Enjoy the weekend
Click to expand...
 
Hi MrBEEP,

Thank you for the prompt response on the weekend.
I was out and would've been setup alot earlier :)

I'm up and running and gonna be testing and having lots of fun:)

MrBEEP said:
Hi Amphibious,

A warm welcome to the OpenWeb Family, also known as the Blue Team!

We believe your days with OpenWeb will be filled with Unlimited Internet Joy, and LOTS of bandwidth!

Happy downloading
Click to expand...
 
Hi MrBeep,

I seem to be having some slow speeds when I am connecting to international servers. I did a speed test and only get 1mbps on international and im on a 2mb account. When I do a local test I get 1.83mbps :/

Could you look into this for me when you get a chance?

Thanks :)
 
Hello Mikrouwel,

Kindly email [email protected] with your ADSL username and we will investigate for you :)

Mikrouwel said:
Hi MrBeep,

I seem to be having some slow speeds when I am connecting to international servers. I did a speed test and only get 1mbps on international and im on a 2mb account. When I do a local test I get 1.83mbps :/

Could you look into this for me when you get a chance?

Thanks :)
Click to expand...
 
Hi MrBeep

I seem to be having a strange problem this weekend. When downloading through my browser's downloader, I get a speed of around 38kb/s but when using a download manager I'm getting the full line speed.
 
Hi Fox1

Kindly email [email protected] so that we can investigate.

There are no general issues currently.

Fox1 said:
Hi MrBeep

I seem to be having a strange problem this weekend. When downloading through my browser's downloader, I get a speed of around 38kb/s but when using a download manager I'm getting the full line speed.
Click to expand...
 
Hi Mr BEEP,

Just to find out, is news.is.co.za server is it a contended service?

Are the speeds guaranteed or if anyone else can what should your speeds be like?

Thank you :)
 
I can't really answer your question as I can only speak from what I've experienced, but I've been using the IS news server for a few days now and it's been running full speed at all times of the day on my Gold Uncapped account.
 
Fox1 said:
Hi MrBeep

I seem to be having a strange problem this weekend. When downloading through my browser's downloader, I get a speed of around 38kb/s but when using a download manager I'm getting the full line speed.
Click to expand...

That's normal for browser single thread downloads. If you are using Internet Explorer.... well you deserve it. If you are using Firefox, like you should be, then use a download manager plugin - Personally I use Internet Download Manager (paid service), but you can use DownloadThemAll too (free).
 
Amphibious said:
Hi Mr BEEP,

Just to find out, is news.is.co.za server is it a contended service?

Are the speeds guaranteed or if anyone else can what should your speeds be like?

Thank you :)
Click to expand...

The IS server is property of IS and not openweb, and is thus managed by IS and not openweb - however openweb clients still have access to it.

To be honest, I've never had anything slower than full line speed on new files, and about 150kB/s on files older than 60 days.
 
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