OpenWeb ADSL Feedback Thread

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A quick update.

The impact of this outage should not be very big. However, you might notice some more shaping during busy periods. We do trust though that the issue will be resolved this evening, but as history dictates, with Seacom anything is possible.

Our failover links have however all kicked in properly.
 
Will my sudden jump in ping from 195 to 255 in League of Legends also be caused by this?
 
Our failover links have however all kicked in properly.
Click to expand...

Heads UP! to OpenWeb for promptly switching their clients onto the redundant fail-over links.

-------------------------------------------
Test conducted on 14 February 2013 18:25:58

Download Speed: 4023 kbps (502.9 KB/sec transfer rate)

Upload Speed: 370 kbps (46.3 KB/sec transfer rate)

Latency: 202 ms
-------------------------------------------
Test conducted on 14 February 2013 18:40:51

Download Speed: 3743 kbps (467.9 KB/sec transfer rate)

Upload Speed: 369 kbps (46.1 KB/sec transfer rate)

Latency: 204 ms
-------------------------------------------
Test conducted on 14 February 2013 18:43:30

Download Speed: 3875 kbps (484.4 KB/sec transfer rate)

Upload Speed: 369 kbps (46.1 KB/sec transfer rate)

Latency: 199 ms


4MEG-LINE/OPENWEB.
=================

173.194.41.128 (lhr08s03-in-f0.1e100.net)

PING 173.194.41.128 (173.194.41.128) 56(84) bytes of data.
64 bytes from 173.194.41.128: icmp_seq=1 ttl=53 time=195 ms
64 bytes from 173.194.41.128: icmp_seq=2 ttl=53 time=185 ms
64 bytes from 173.194.41.128: icmp_seq=3 ttl=53 time=193 ms
64 bytes from 173.194.41.128: icmp_seq=4 ttl=53 time=188 ms
64 bytes from 173.194.41.128: icmp_seq=5 ttl=53 time=187 ms

173.194.41.142 (lhr08s03-in-f14.1e100.net)

PING 173.194.41.142 (173.194.41.142) 56(84) bytes of data.
64 bytes from 173.194.41.142: icmp_seq=1 ttl=53 time=191 ms
64 bytes from 173.194.41.142: icmp_seq=2 ttl=53 time=189 ms
64 bytes from 173.194.41.142: icmp_seq=3 ttl=53 time=184 ms
64 bytes from 173.194.41.142: icmp_seq=4 ttl=53 time=187 ms
64 bytes from 173.194.41.142: icmp_seq=5 ttl=53 time=186 ms

Regards, MrBEEP.
 
I've been testing the 2Mbps standard account for about 48Hrs and speeds look good. Torrents are slower than Mweb though.
I think its time to change ISP's and upgrade to 4Mbps.
 
Latest - OPENWEB-4MEG. Int. Tests.
=====================

Test conducted on 14 February 2013 18:57:53

Download Speed: 4439 kbps (554.9 KB/sec transfer rate)

Upload Speed: 372 kbps (46.5 KB/sec transfer rate)

Latency: 203 ms

Good work.

Regards, MrBEEP.
 
I wanted to downgrade from 2MB Gold to 2Mbps Standard Uncapped – R209pm and just got this email back,

"Im afraid the supplied does not allow us to downgrade accounts to the promotional specials."

i am not sure whats the reason for that?is it only for new customers?
 
Hi bar1,

The promotions do not allow for downgrades im afraid.

You can however add the account as an additional account if you'd like?

bar1 said:
I wanted to downgrade from 2MB Gold to 2Mbps Standard Uncapped – R209pm and just got this email back,

"Im afraid the supplied does not allow us to downgrade accounts to the promotional specials."

i am not sure whats the reason for that?is it only for new customers?
Click to expand...
 
Tracing route to igubu.saix.net [196.25.1.1]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 14 ms 11 ms 17 ms 196-210-128-1.dynamic.isadsl.co.za [196.210.128.1]
3 211 ms 210 ms 205 ms cdsl1-ctn-vl2376.ip.isnet.net [196.38.72.205]
4 199 ms 190 ms 204 ms 196.35.115.128
5 180 ms 187 ms 191 ms core2a-ctn-gi0-2.ip.isnet.net [168.209.6.6]
6 217 ms 218 ms 210 ms 168.209.2.130
7 249 ms 245 ms 246 ms 196.25.247.25
8 41 ms 48 ms 41 ms 196.43.25.205
9 41 ms 41 ms 54 ms wblv-ip-essr-2-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.86]
10 49 ms 51 ms 55 ms igubu.saix.net [196.25.1.1]

Trace complete.

Any idea why this would happen? seems there is a bottleneck between 4 and 7, speedtest doesnt even get to 1mb on this 6mb account, line is synching at 6mb just checked.
 
Can you please call Telkom on 10210 and ask them to recreate your port.

Once done, and the problem persists, please drop us a mail: [email protected]

There are general network issues currently.

Mk1gti said:
Tracing route to igubu.saix.net [196.25.1.1]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254
2 14 ms 11 ms 17 ms 196-210-128-1.dynamic.isadsl.co.za [196.210.128.1]
3 211 ms 210 ms 205 ms cdsl1-ctn-vl2376.ip.isnet.net [196.38.72.205]
4 199 ms 190 ms 204 ms 196.35.115.128
5 180 ms 187 ms 191 ms core2a-ctn-gi0-2.ip.isnet.net [168.209.6.6]
6 217 ms 218 ms 210 ms 168.209.2.130
7 249 ms 245 ms 246 ms 196.25.247.25
8 41 ms 48 ms 41 ms 196.43.25.205
9 41 ms 41 ms 54 ms wblv-ip-essr-2-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.86]
10 49 ms 51 ms 55 ms igubu.saix.net [196.25.1.1]

Trace complete.

Any idea why this would happen? seems there is a bottleneck between 4 and 7, speedtest doesnt even get to 1mb on this 6mb account, line is synching at 6mb just checked.
Click to expand...
 
MrBEEP said:
Hi bar1,

The promotions do not allow for downgrades im afraid.

You can however add the account as an additional account if you'd like?
Click to expand...


Due to the new prices, i am not longer interested in the 2MB gold uncapped for R299.

what are my other options?
also, if i cancel today will my account be canceled on march the 1st?
Thanks,Bar1
 
We require a calendar months cancellation notice period.

Please submit the cancellation notice to: [email protected]

You can however downgrade to a Vanilla Uncapped service, as this is not a promotion: http://www.openweb.co.za/vanilla_uncapped.html

bar1 said:
Due to the new prices, i am not longer interested in the 2MB gold uncapped for R299.

what are my other options?
also, if i cancel today will my account be canceled on march the 1st?
Thanks,Bar1
Click to expand...
 
MrBEEP said:
We require a calendar months cancellation notice period.

Please submit the cancellation notice to: [email protected]

You can however downgrade to a Vanilla Uncapped service, as this is not a promotion: http://www.openweb.co.za/vanilla_uncapped.html
Click to expand...

MrBEEP, I would also like to know. "We require a calendar months cancellation notice period." is a policy all ISP's now have or most atleast. However, with companies like Afrihost whom also have the same policy, you can cancel before the 25th of the month and it will be cancelled by the 1st. How exactly does OpenWebs policy work?
 
Wackyza said:
MrBEEP, I would also like to know. "We require a calendar months cancellation notice period." is a policy all ISP's now have or most atleast. However, with companies like Afrihost whom also have the same policy, you can cancel before the 25th of the month and it will be cancelled by the 1st. How exactly does OpenWebs policy work?
Click to expand...

You have to give a calendar months notice, i.e. 30 days.

If you cancel now your account will be cancelled at the end of March.
 
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