Openweb uncapped ADSL feedback

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kat06sa said:
Anyone notice heavy packet loss after 12am on DSLheaven. Happened 3 nights in a row for me.
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I have the exact same issue, all VOIP becomes unusable and online gaming also becomes an issue.

EDIT:

Been reading up on this issue, and if I am correct in saying that the DSLHeaven uses WebAfrica backbone then it may be something to do with this:

We use a 2 tiered rolling window system between 6am and 12am to ensure our network is optimised to keep your account running smoothly.

If you use more than a certain amount of Gigs in a 6 hour period, then your service will be moved to a lower priority until those 6 hours are up. Your ADSL account will then be restored to normal priority.
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Source: http://kb.webafrica.co.za/article/AA-00833/0/Home-Uncapped-QA.html
 
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Hey Simple,

Gold runs on many various backbones. The benefit of Gold is that we can move you between them. If DSLHeaven does not suit you, please email me so that I can move you to a different one: [email protected]

Simple. said:
I have the exact same issue, all VOIP becomes unusable and online gaming also becomes an issue.

EDIT:

Been reading up on this issue, and if I am correct in saying that the DSLHeaven uses WebAfrica backbone then it may be something to do with this:



Source: http://kb.webafrica.co.za/article/AA-00833/0/Home-Uncapped-QA.html
Click to expand...
 
Simple. said:
I have the exact same issue, all VOIP becomes unusable and online gaming also becomes an issue.

EDIT:

Been reading up on this issue, and if I am correct in saying that the DSLHeaven uses WebAfrica backbone then it may be something to do with this:



Source: http://kb.webafrica.co.za/article/AA-00833/0/Home-Uncapped-QA.html
Click to expand...

I think the issue isn't that as from 00:00 to 06:00 those restrictions don't apply. It's probably due to everyone making use of those times to get their downloads done.
 
Sitting in IP address 196. not sure which one it is anymore. But first time this month I'm having slow international.
 
Wait.....seems like everything is flying again...weird....was dead...mmmm
 
Had the same on DSL Heaven. International http downloads going @ 5-9K/s. According to MrBeep: "That is a shaped protocol. All shall unshape from around 17:00".

My other Shaped account gives me 39-40KB/s 24/7. ??????????????????????????????????

VB did not do this. Guess I should try VB again.
 
I'm also having very slow access internationally. Downloads are at around 10kbps. I contacted support but they said everything's ok but my other ISP account has no such issues :(
 
Expecting unshaped speeds, 24 7 from a shaped account is unreasonable. Until Telkom drops their prices to the ISPs this will not be a reality

snail112 said:
Had the same on DSL Heaven. International http downloads going @ 5-9K/s. According to MrBeep: "That is a shaped protocol. All shall unshape from around 17:00".

My other Shaped account gives me 39-40KB/s 24/7. ??????????????????????????????????

VB did not do this. Guess I should try VB again.
Click to expand...
 
Graal said:
Debit order still not deducted from my account. Just want to make sure it's not an issue on my side.
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I think it went down on my account on the 3rd or 4th of this month.
Maybe send MrBeep an email?
 
ijack said:
Expecting unshaped speeds, 24 7 from a shaped account is unreasonable. Until Telkom drops their prices to the ISPs this will not be a reality
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I don't expect unshaped speeds I just want the normal line speed I had since I signed up for Gold Uncapped. My other shaped account has normal 38-40KB/s. I have a 384kbps line so I should get max line speed.

Where did you see 5-9KB/s on an international DL? that speed is throttle speed, not shaped speed.
 
Guess I am still being "shaped". News servers now running at 25KB/s. This is really silly.
 
snail112 said:
Guess I am still being "shaped". News servers now running at 25KB/s. This is really silly.
Click to expand...

International news server? IS?
I have tried it once on my DSL-Heaven account and it worked perfectly fine for me.
 
News server run on a shaped protocol. Of course you will be shaped.

Have you asked Mrbeep to move you to another network? Each one has its own shaping rules



snail112 said:
Guess I am still being "shaped". News servers now running at 25KB/s. This is really silly.
Click to expand...
 
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