Openweb uncapped ADSL feedback

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Hi Forge

Please email me: [email protected]

I will take a look for you

Forge said:
Can anyone please assist me or point me in the direction to log into the client zone....or is the upgrade still pending?
I've been with OpenWeb since the June specials and I must say. GREAT SERVICE!!! 4Mbps Gold Uncapped

I know the following link can be used but none of the emails, login details I try work.
https://cp.openweb.co.za/index.asp

The only thing that bothers me is that I have not been billed so far I can see on my bank statements, can this be true? I have no idea what my usage is or if my invoices were ever processed. I gave all my details over email using a debit order form and used support a couple of times before but no-one mentioned anything. I remembered something about the June special being free, not sure though if there are any issues. It could be when there was issues on the backbones and they moved me not sure...I'm currently on a @openweb.co.za username

Please contact me
Click to expand...
 
Is there a difference between the IS accounts that Gold Uncapped customers receive, and the IS accounts on regular uncapped packages?
 
Simple. said:
Is there a difference between the IS accounts that Gold Uncapped customers receive, and the IS accounts on regular uncapped packages?
Click to expand...

Huuuuuge difference.

One has has bad shaping and throttling, the other doesn't.

One has a star rating to make you use less, the other doesn't care what you do with your line.

GOLD is the way to.
 
Having a problem connecting to Steam.

I'm on the normal uncapped 4mb, with my line throttled to 3mb by telkom due to an overloaded node or some crap. Anyway, net etc seems fine, if a little unstable at times after hours, but I'm sitting at home today trying to get connected to Steam and while I can browse fine, Steam seems to CRAWWWWL on this connection during the day. I don't even want to play games online, I simply want to connect long enough to be able to launch some single player games. Is there something that can be done about this? And before anyone asks, no, I can't run Steam in offline mode off the bat. Apparently you have to go online before you can go offline. Go Valve.
 
There is currently a DC issue which is the cause of higher latencies and slow responses.

Engineers are attending. We apologize for the inconvenience
 
ETA

MrBEEP said:
There is currently a DC issue which is the cause of higher latencies and slow responses.

Engineers are attending. We apologize for the inconvenience
Click to expand...

Hi Mr Beep. Any kind of ETA on the fix. Ive had pings in the 10's of thousands since last night.
 
MrBEEP said:
There is currently a DC issue which is the cause of higher latencies and slow responses.

Engineers are attending. We apologize for the inconvenience
Click to expand...

Is the issue affecting download speeds on gold accounts as well? My speeds have been going at 20KB/s all evening.
 
Hi Friends,

The problem was resolved at around 21:00.

Please switch off your router for 20 minutes then back on.

If your problem continues, please email [email protected]
 
Does anybody else every have issues with occasional high pings on Source/Valve games? (Eg. TF2, CSS)

It's very weird, upon pinging the servers IP address in CMD, the ping appears fine (sub 50ms). However when ingame and on the server the pings sky rockets to 600 latency/ping, sometimes even goes to 4600ms. The ping on CMD however remains constant. Ie. It is only on net_graph / scoreboard that my ping appears high, and of course I can't play with such lag.

Very weird problem. It isn't just my computer as other computers in the house have the same issue when trying to play a source game. Wondering if there is a small chance that somebody else is having this problem.

Also, forgot to mention, but as soon as I switch to a capped Axxess account, the problem goes away. Meaning it is directly a problem with my IS account from Openweb.
 
Anyone on the IS backbone; are you able to access the Forbes site or is it down entirely? Trying to figure out if it's an issue my end, an issue with IS (seeing as they were apparently having international issues) or their site is down. Been unable to get the site to load all day.
 
No problem here ...

Tracing route to www-origin.forbes.com [63.240.4.179]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 37 ms 39 ms 34 ms 196-210-201-1.dynamic.isadsl.co.za [196.210.201.1]
3 28 ms 56 ms 22 ms 196.38.72.125
4 107 ms 112 ms 121 ms 196.35.115.136
5 66 ms 178 ms 201 ms core2b-ctn-gi0-1.ip.isnet.net [168.209.2.3]
6 736 ms 564 ms 181 ms 168.209.246.66
7 969 ms 1006 ms 609 ms 195.50.124.33
8 1210 ms 269 ms 178 ms vl-3603-ve-227.csw2.London1.Level3.net [4.69.166.153]
9 563 ms 429 ms 597 ms ae-56-221.ebr2.London1.Level3.net [4.69.153.129]
10 613 ms 572 ms 508 ms ae-41-41.ebr1.NewYork1.Level3.net [4.69.137.66]
11 431 ms 454 ms 430 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]
12 863 ms 638 ms 1092 ms ae-1-60.edge3.NewYork1.Level3.net [4.69.155.17]
13 345 ms 388 ms 343 ms att-level3.newyork1.level3.net [4.68.63.142]
14 354 ms 876 ms 364 ms cr1.n54ny.ip.att.net [12.122.131.102]
15 1329 ms 263 ms 493 ms n54ny401me3.ip.att.net [12.123.2.5]
16 249 ms 246 ms 245 ms 12.122.251.42
17 245 ms 254 ms 280 ms mdf017c7613r0001-tge-10-1.nyc2.attens.net [63.240.24.74]
18 458 ms 489 ms 361 ms 199.106.211.99
19 444 ms 422 ms 426 ms www.forbes.com [63.240.4.179]

Trace complete.

Had some Telkom / exchange issues since around 2PM today tho'.
 
Simple. said:
Does anybody else every have issues with occasional high pings on Source/Valve games? (Eg. TF2, CSS)

It's very weird, upon pinging the servers IP address in CMD, the ping appears fine (sub 50ms). However when ingame and on the server the pings sky rockets to 600 latency/ping, sometimes even goes to 4600ms. The ping on CMD however remains constant. Ie. It is only on net_graph / scoreboard that my ping appears high, and of course I can't play with such lag.

Very weird problem. It isn't just my computer as other computers in the house have the same issue when trying to play a source game. Wondering if there is a small chance that somebody else is having this problem.

Also, forgot to mention, but as soon as I switch to a capped Axxess account, the problem goes away. Meaning it is directly a problem with my IS account from Openweb.
Click to expand...

Hey having very similiar problems over the last few days, mine isnt localised to Steam games though. Currently getting between 1200-3000ms ping on european game servers (dota 2, old republic).

Pingtests to euro servers have packet loss failure but a ping of 215 (its what im used to) and http speeds and torrenting run fine... So whats the story?
 
Last edited:
Sigh.. my account has degraded so much over the last 2 months, that it's ridiculous :( (considering i havent had net for almost 1 month due to telkom cable theft and mix ups with the lines.)

so at about 1:30AM i do a speed test.. http://www.speedtest.net/result/2123969995.png

did a speed test immediately after with my mweb uncapped-shaped account.. http://www.speedtest.net/result/2123977500.png


^^ when i reported this issue 2 days ago, I was told it was my telkom line by Keoma. Telkom assured me the line is 100% fine and after testing with the mweb account, I confirmed that.

I'm trying to download windows updates atm (just re-installed.. win8 sucks, back to win7 :P), and it goes at 32KB/s on my @openweb account whereas im getting 420KB/s on my mweb account...

:( not happy with this at all for a 'premium service'
 
Hi psychosis,

As explained to you via email, this is not an account fault. I do believe however based on your reply that after resetting your port with Telkom, your problem was resolved.

psychosis said:
Sigh.. my account has degraded so much over the last 2 months, that it's ridiculous :( (considering i havent had net for almost 1 month due to telkom cable theft and mix ups with the lines.)

so at about 1:30AM i do a speed test.. http://www.speedtest.net/result/2123969995.png

did a speed test immediately after with my mweb uncapped-shaped account.. http://www.speedtest.net/result/2123977500.png


^^ when i reported this issue 2 days ago, I was told it was my telkom line by Keoma. Telkom assured me the line is 100% fine and after testing with the mweb account, I confirmed that.

I'm trying to download windows updates atm (just re-installed.. win8 sucks, back to win7 :P), and it goes at 32KB/s on my @openweb account whereas im getting 420KB/s on my mweb account...

:( not happy with this at all for a 'premium service'
Click to expand...
 
yes mrBEEP, it was resolved.

But that IS account is terrible once again today. This time it definitely is not my line, BCS performing at roughly 200KB/s on http/youtube, yet this IS account barely does 50KB/s

Switch to mweb account however and I max out 4mbps on http/youtube. This is becoming tiresome and I'm starting to wonder why I am paying extra for this account. BCS works when it wants to and any IS account I switched to was almost impossible to use. If you don't mind, I would like to try out DSL-H again cause from what I remember DSL-H used to be really good when I used it aside from the slightly higher gaming pings.

MrBEEP said:
Hi psychosis,

As explained to you via email, this is not an account fault. I do believe however based on your reply that after resetting your port with Telkom, your problem was resolved.
Click to expand...
 
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