Rain Charged Me R2454.05! ***Resolved*** Happy Client :)

[Toxxyc]

I'm going to wager a guess here - you owe them money for usage, and they're not going to connect you until you do. There's not much a support tech can do about this. Also be careful that they don't blacklist you for not paying.

 

[ManBearPiggy]

I'm going to wager a guess here - you owe them money for usage, and they're not going to connect you until you do. There's not much a support tech can do about this. Also be careful that they don't blacklist you for not paying.

I understand but does that mean they could treat me so unprofessionalaly? I had no explaination as to why their systems didnt register my peak data upon first registration. Now, i must just sit back and pay what they say? Just to show u how unprofessional they are, few weeks ago a support agent said that he suggest i should set my limit to R2750 from R2454???? Why would i wanna do that! They are pathetic when it comes things like this. The fact is, I DID SELECT MY PEAK DATA UPON FIRST REGISTRATION. The support agent even said to me that it could be their systems that didnt register my peak data....who's fault is that?

Im really fed up with this issue as i dont have time to deal with this. The other day when i phoned Rain yet again, i explained the support agent my issue for probably 5-6min and then she put me on hold till 11min whereas i ended the call, till now they never even bothered to call or send an email.

 

[Johnatan56]

Have you managed to get through to a supervisor? Maybe try asking for CEO email? would be something along the lines of willemroos@rain.co.za or so, as he's the CEO.

But the CEO seems to be incompetent enough not to even update his position on his LinkedIn for about a year now: https://www.linkedin.com/in/willem-roos-148868146/ , still stays CEO at OUTsurance Holdings, so wouldn't expect much.

 

[ManBearPiggy]

Thanks allot for that. I tried to mail him but got a failed send reply. Guess he not using that anymore.

 

[Craig_]

My word, no way will I be signing up for their service if they treat customers like that.

 

[HerZeLeiD]

I am pedantic about these kind of things, I would have been checking if not daily at least every couple of days.

Me too. Would definitely check daily out of habit. But that is only because I had to live with a small data bundle for a very long time that's a few gigs and it's very easy to burn through with a random app or webpage loading a video on it's own.

 

[Johnatan56]

Thanks allot for that. I tried to mail him but got a failed send reply. Guess he not using that anymore.

No, I never said that's his mail, you need to ask support for it.

 

[ekske1]

I call 640 GB in 30 days abuse of the highest order.
We not in "the rest of the world".
We're at the tip of Africa within a vast country with limited bandwidth and resources.
Or do you only care about yourself, your needs/desires/demands?
Put that in your pipe and smoke it.

Oh and couph up, maybe next time you'll be a little more circumspect with your usage.
I doubt it though...

What is a good amount for say... 4x persons in the same house with multiple connected devices?

 

[Johnatan56]

What is a good amount for say... 4x persons in the same house with multiple connected devices?

Don't argue, anything outside of what he believes to be a "good amount" is right, anything that isn't, is bad.

 

[ekske1]

Don't argue, anything outside of what he believes to be a "good amount" is right, anything that isn't, is bad.

oh lord, asking a question == arguing?

okay...

 

[Dan C]

What is a good amount for say... 4x persons in the same house with multiple connected devices?

For a mobile offering. 10 gig max. Get ADSL, fibre or fixed LTE.

 

[Totempole]

For a mobile offering. 10 gig max. Get ADSL, fibre or fixed LTE.

I would argue that this isn't actually a true mobile offering. It's marketed as "Fixed LTE", so it's aimed at people who are looking for alternatives to ADSL or Fibre for whatever reason.

 

[Johnatan56]

For a mobile offering. 10 gig max. Get ADSL, fibre or fixed LTE.

I would say 50GB or so at least on "mobile" LTE products for the higher packages. For fixed, especially with dishes, you are looking at an ADSL alternative product, so definitely above 10GB.
Think you're still in the days of Telkom's 3GB is enough.

 

[Dan C]

I would argue that this isn't actually a true mobile offering. It's marketed as "Fixed LTE", so it's aimed at people who are looking for alternatives to ADSL or Fibre for whatever reason.

Expensive alternative at R50 a gig during peak hours.

 

[Dan C]

I would say 50GB or so at least on "mobile" LTE products for the higher packages. For fixed, especially with dishes, you are looking at an ADSL alternative product, so definitely above 10GB.
Think you're still in the days of Telkom's 3GB is enough.

LOL I remember Telkom saying that. I'm already on about 20gig on Rain mobile this month. Mainly because I was watching cricket at work

 

[Totempole]

Expensive alternative at R50 a gig during peak hours.

True, but if you don't use it during those peak hours, it can be quite an affordable solution. Especially if Fibre isn't an option and copper theft is a frequent occurance in your area.

 

[Koosvanwyk]

I call 640 GB in 30 days abuse of the highest order.

Stuck in 2000 I see !

 

[heinrikur]

I thought this Rain was too good to be true. I tweeted them directly asking how the on-peak of off-peak hours works, they didn't even bother to reply.

 

[Napalm]

No limit... means bill can go anywhere. (unless you had a limit and somehow that got "switched off")

 

[ManBearPiggy]

The battle is over! A very professional and nice gentleman called "Kurt" contacted me today, gave me a sincere apology and said i could only pay R500 and thats the monthly fee of August and September i believe.

Im very happy that this is now all over. The managing director will contact me tomorrow to sort out the payment i should make and guide me through on how the "set limit" works, which i already know.

I want to thank you all for your support in this! Glad to know i have friends behind me, thanks guys!